Summary
Overview
Work History
Education
Skills
Country
Details
Timeline
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Brittani Edwards

Oak Forest,IL

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

11
11
years of professional experience

Work History

Customer Service Associate-Banking Support

Teleperformance USA
06.2023 - Current
  • Displays professionalism and practices privacy precautions while handling consumers personal information
  • Employ active listening to understand customer needs and providing appropriate solutions
  • Collaborate with other departments to ensure seamless customer service from start to finish
  • Use of Microsoft Office applications daily
  • Maintains a healthy quality feedback score.

Bartender

Oliver's Bar & Grill
06.2022 - 06.2023
  • Upheld strict regulations for safe alcohol service and food safety
  • Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors
  • Developed strong working relationships with, staff, vendors and customers.

Caregiver

Eddy Dellorto-Private Home Health
10.2020 - 06.2023
  • Developed rapport to create a safe and trusting environment for personal care
  • Developed individual care plans for the client based on specific needs
  • Helped client with managed home care, ensuring efficient care by monitoring health status.

Coordinator

Advanced Climate Solutions
12.2018 - 10.2019
  • Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills
  • Handled incoming/outgoing shipping and receiving activities.

Server

Denny's
01.2013 - 12.2018
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff
  • Worked with a POS system to place orders and manage bills
  • Cultivated warm relationships with regular customers
  • Demonstrated the ability to manage multiple tasks while remaining adaptable and flexible.

Education

Medical Coding & Billing-Undergraduate Certificate -

University of Phoenix
Phoenix, AZ
03.2023

Skills

  • Leadership and Teamwork
  • Customer Support
  • Customer Complaint Resolution
  • Quality Assurance
  • Account updating
  • Customer Data Confidentiality
  • Computer Skills
  • Microsoft Office
  • Inbound Call Management
  • Remote Office Availability
  • Effective Time Management

Country

United States

Details

Oak Forest, Oak Forest, IL

Timeline

Customer Service Associate-Banking Support

Teleperformance USA
06.2023 - Current

Bartender

Oliver's Bar & Grill
06.2022 - 06.2023

Caregiver

Eddy Dellorto-Private Home Health
10.2020 - 06.2023

Coordinator

Advanced Climate Solutions
12.2018 - 10.2019

Server

Denny's
01.2013 - 12.2018

Medical Coding & Billing-Undergraduate Certificate -

University of Phoenix

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Brittani Edwards