Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brittani Elliott

Palm Coast,FL

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

7
7
years of professional experience

Work History

Student Services Coordinator

Phoenix East Aviation
Daytona Beach, FL
10.2024 - Current
  • Coordinate student onboarding processes and orientation sessions for new enrollments.
  • Process TSA applications for international students.
  • Schedule fingerprint and FAA medical appointments
  • Complete student files by getting consent for, identification and student badges.
  • Create student accounts and send login credentials.
  • Assist students with securing housing.
  • Monitored compliance with institutional policies regarding student services operations.
  • Answered student, family and visitor questions with friendly and knowledgeable support.
  • Maintain records for TSA audits.

Social Service Assistant

Bridgeview Center
Ormond Beach, FL
07.2023 - 10.2024
  • Assist Social Service Director with all day to day functions and fill in, in her absence.
  • Built and maintained strong relationships with patients by successfully resolving issues and responding promptly to phone inquiries.
  • Maintained accurate records and documented client data in company databases. Served as a liaison between clients, families, external agencies, and other stakeholders.
  • Performed ongoing monitoring of care plans to evaluate effectiveness, documenting interventions and goal achievements and suggesting changes accordingly.
  • Safeguarded patient privacy with strict adherence to HIPAA protocols.
  • Developed partnerships with local organizations that offer assistance to individuals in need.
  • Provided guidance and referrals for clients seeking additional resources outside of the organization's scope.
  • Promoted integration of behavioral health care and long-term services to enhance continuity of care for clients.
  • Developed plans of care based on assessments of clients' needs and resources available

Order Coordinator

Superior Essex
Brownwood, TX
12.2022 - 06.2023
  • Communicated shipping updates and estimated timeframes for delivery to customers.
  • Assessed customer needs and recommended appropriate products or services accordingly.
  • Complied with consolidation ship dates to facilitate on-time shipments.
  • Maintained up-to-date records of all orders, including tracking numbers and delivery dates.
  • Created packing slips and invoices for outgoing shipments with job-related software.
  • Reviewed customer orders and ensured accuracy of order information.
  • Generated reports on sales performance and inventory status based on customer orders.
  • Monitored order processing system for any discrepancies or delays in deliveries.
  • Pulled correct product from inventory to pack into appropriate box for customers.
  • Assisted customers in resolving product or service issues related to their orders.
  • Read and understood pick sheets in order to prepare accurate customer orders.
  • Answered customers' questions about products, prices, and availability.
  • Traced missing material and shipments through vendor and customer communications.
  • Prepared work orders, bills of lading or shipping orders to route materials.
  • Maintained communication with clients throughout the entire ordering process.
  • Resolved conflicts between customers and suppliers regarding late shipments and returns.
  • Reviewed customer requests, resolved questions and defined specifications before completing orders.
  • Entered order details into system and inputted updates accordingly.

Volunteer Coordinator

Cornerstone Community Action Agency
Coleman, TX
05.2022 - 06.2022
  • Identified volunteer service opportunities and associated requirements.
  • Worked closely with staff members to ensure that tasks were delegated appropriately to volunteers.
  • Facilitated communication between staff members and volunteers.
  • Coordinated ongoing volunteer publicity and awareness programs.
  • Organized training programs for volunteers.
  • Managed a database of volunteer information.
  • Managed volunteer database and volunteer service hours for inclusion in monthly and year-end volunteer reports.
  • Matched volunteers with open positions based on individual strengths and knowledge.
  • Ensured proper recognition of volunteer efforts through awards, certificates.

Coach Couselor/Group Leader

Rite of Passage
Brownwood, TX
06.2020 - 01.2022
  • Supervised inmates during day-to-day activities.
  • Directed and supervised juveniles in a correctional setting, ensuring safety of all inmates.
  • Conducted frequent searches of cells and living areas for contraband materials and weapons.
  • Responded promptly to emergency situations, such as fights or attempted escapes.
  • Worked with therapeutic teams to facilitate counseling and group discussions for juveniles.
  • Provided counseling services to juvenile offenders to address behavioral issues.
  • Organized weekly meetings with staff members to discuss any concerns or issues that had arisen during the week regarding inmate behavior or facility operations.
  • Distributed commissary items and dispensed prescribed medication to prisoners.
  • Performed head counts, checking cells for missing inmates.
  • Completed daily reports.
  • Provided guidance to new officers on proper protocol for dealing with juvenile offenders.
  • Issued clothing, tools and other authorized items to inmates.
  • Monitored security cameras throughout the facility to ensure safety of staff and inmates.
  • Inspected locks, window bars, doors, and security systems to support escape prevention.
  • Encouraged positive behavior changes among juveniles by providing incentives such as rewards for good performance.
  • Supervised/ supported staff during shift
  • Assigned group assignment to staff
  • Assisted in corrective action for staff
  • Kept record of all documentation for the ombudsman in facility database.
  • Attended required meetings and trainings pertinent to the job.

Shift Supervisor

True Core Behavioral Solutions
Brownwood, TX
01.2018 - 07.2020
  • Supervised inmates during day-to-day activities.
  • Directed and supervised juveniles in a correctional setting, ensuring safety of all inmates.
  • Conducted frequent searches of cells and living areas for contraband materials and weapons.
  • Responded promptly to emergency situations, such as fights or attempted escapes.
  • Worked with therapeutic teams to facilitate counseling and group discussions for juveniles.
  • Provided counseling services to juvenile offenders to address behavioral issues.
  • Organized weekly meetings with staff members to discuss any concerns or issues that had arisen during the week regarding inmate behavior or facility operations.
  • Distributed commissary items and dispensed prescribed medication to prisoners.
  • Performed head counts, checking cells for missing inmates.
  • Completed daily reports.
  • Provided guidance to new officers on proper protocol for dealing with juvenile offenders.
  • Issued clothing, tools and other authorized items to inmates.
  • Monitored security cameras throughout the facility to ensure safety of staff and inmates.
  • Inspected locks, window bars, doors, and security systems to support escape prevention.
  • Encouraged positive behavior changes among juveniles by providing incentives such as rewards for good performance.
  • Supervised/ supported staff during shift
  • Assigned group assignment to staff
  • Assisted in corrective action for staff
  • Kept record of all documentation for the ombudsman in facility database.
  • Attended required meetings and trainings pertinent to the job.

Certified Teacher Assistant

Mullin Oaks ISD
Brownwood, TX
08.2018 - 01.2019
  • Assisted the lead teacher with lesson plans, grading, classroom management and IEPs for students in the juvenile corrections setting.
  • Distributed textbooks, workbooks, papers and pencils to students in the juvenile corrections setting.
  • Attended all workshops and trainings.
  • Worked closely with juvenile corrections workers to address behavioral issues.
  • Write up disciplinary reports when needed.
  • Handled clerical duties, managed classrooms and coordinated documents for teachers.
  • Kept accurate records of student progress throughout the academic year.
  • Helped students master learning concepts through one-on-one and small group tutoring.
  • Assessed student learning styles and understanding of material to redirect and optimize teaching strategies.
  • Supervised small groups of students during independent work time.
  • Contributed to positive, educational setting by delivering gentle discipline and promoting student success.

Education

High School Diploma -

Mainland High School
Daytona Beach, FL
05-2004

Some College (No Degree) - Health Administration

University of Phoenix

Skills

  • Treatment Planning
  • Progress Documentation
  • Abuse and Neglect Investigation
  • Collaboration and Teamwork
  • Active Listening
  • Issue Reporting
  • Customer Service
  • Attention to Detail
  • Implementing Client Care Plans
  • Client Needs Assessments
  • Relationship Building
  • Microsoft Access
  • Data Entry Software
  • Life Skills Development
  • Discharge Planning
  • Community Resource Navigation
  • Microsoft Office

Timeline

Student Services Coordinator

Phoenix East Aviation
10.2024 - Current

Social Service Assistant

Bridgeview Center
07.2023 - 10.2024

Order Coordinator

Superior Essex
12.2022 - 06.2023

Volunteer Coordinator

Cornerstone Community Action Agency
05.2022 - 06.2022

Coach Couselor/Group Leader

Rite of Passage
06.2020 - 01.2022

Certified Teacher Assistant

Mullin Oaks ISD
08.2018 - 01.2019

Shift Supervisor

True Core Behavioral Solutions
01.2018 - 07.2020

High School Diploma -

Mainland High School

Some College (No Degree) - Health Administration

University of Phoenix

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