Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Brittani Foster

Anchorage ,AK

Summary

Proven leader with extensive experience in operations oversight and team leadership, notably at AK INNS. Skilled in performance improvement and conflict mediation, I excel in driving results through strategic planning and effective communication. Achieved a significant increase in customer satisfaction and operational efficiency, demonstrating strong marketing acumen and a commitment to excellence.

Overview

17
17
years of professional experience

Work History

Operations Manager

AK INNS
Anchorage, AK
01.2021 - Current
  • Analyzed and controlled materials, supplies and equipment operational expenses.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Addressed customer concerns with suitable solutions.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Identified areas of deficiency and performed root-cause analysis to solve problems.
  • Analyzed data from daily reports to identify trends in production performance metrics.
  • Maintained accurate inventory records to track stock levels and minimize costs.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Managed scheduling, training and inventory control.
  • Delegated work to staff, setting priorities and goals.

Baker

Sweet Innovations By Bri
Anchorage, AK
12.2020 - 11.2023
  • Packaged finished products into boxes or containers for delivery or sale in store.
  • Monitored color of baking items to raise or lower temperature or remove from oven.
  • Attended training sessions related to food safety procedures and techniques.
  • Wrapped items in plastic in preparation for display and to sell to customers.
  • Inspected all bakery products and removed any found to possess defects.
  • Finished baked goods with glazes, icings and other toppings.
  • Operated ovens and other equipment to bake products according to established recipes.
  • Created new recipes using available ingredients and for special occasions.
  • Oversaw baking and cooking training to assist new staff members in professional development.
  • Rolled, cut and shaped dough to form bread, rolls, cookies, cupcakes, pie crusts and other baked goods.
  • Kept records of daily production numbers for each type of item produced.
  • Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
  • Resolved issues quickly through meticulous research and quick decision-making.
  • Supervised company social media and marketing efforts to expand brand awareness and attract new customers.
  • Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
  • Implemented systems for tracking sales performance and analyzing data trends in order to maximize profitability.
  • Monitored cash flow to ensure proper budgeting of resources.
  • Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.
  • Oversaw daily operations of the business and provided guidance when needed.
  • Improved company's quality and productivity by streamlining systems and processes.
  • Determined pricing for products or services based on costs and competition.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Established strong relationships with vendors to ensure quality products at competitive prices.
  • Reviewed financial statements on a monthly basis in order to assess financial health of the organization.

Server, Host, General Manager

Ak Inns
Anchorage, AK
01.2008 - 08.2020
  • Provided excellent customer service to ensure satisfaction.
  • Recruited, trained and empowered employees to achieve key performance indicators.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Directed or coordinated financial or budget activities to fund operations and maximize investments.
  • Developed marketing strategies designed to increase brand awareness within target markets.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Developed service and sales strategies to improve retention and revenue.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Tracked monthly sales to generate reports for business development planning.
  • Maintained relationships with vendors to obtain the best pricing on supplies and materials.
  • Formed and sustained strategic relationships with clients.
  • Analyzed market trends to inform business decisions and strategies.
  • Conducted regular meetings with senior management team to review progress against established objectives.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Delegated work to staff, setting priorities and goals.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Oversaw product development initiatives from concept through completion stages.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Supervised employees through planning, assignments, and direction.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Created schedules and monitored payroll to remain within budget.
  • Trained employees on duties, policies and procedures.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Worked effectively in team environments to make the workplace more productive.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Identified needs of customers promptly and efficiently.

Server

Firetap Alehouse
Anchorage, AK
02.2018 - 02.2020
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Implemented feedback from customers to improve service quality and menu offerings.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Assisted in preparing salads, appetizers and desserts to speed up food service.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Filled condiments and napkin containers during slack periods.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Prepared drinks according to standard recipes.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Delivered food orders promptly and courteously.
  • Informed customers of daily specials and signature menu items.
  • Greeted guests and provided menus.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Provided excellent customer service to ensure satisfaction.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Trained new employees to perform duties.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Took orders from customers accurately and in a timely manner.
  • Provided exceptional service to high volume of daily customers.
  • Stocked service areas with supplies during slow periods.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Prepared checks, itemizing total meal costs and taxes.
  • Followed health safety guidelines when preparing and serving food products.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Promoted desserts, appetizers, and specialty drinks to optimize sales.
  • Brought wine selections to tables with appropriate glasses and poured for customers.
  • Garnished dishes and beverages to serve visually appealing menu items.
  • Responded to ad hoc cleaning duties at end of shift.

Call Center Representative

Speedy Glass
Anchorage, AK
07.2010 - 06.2012
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Stayed current on relevant product and service offerings as well as competitor pricing models.
  • Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
  • Supported sales team members to drive growth and development.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Engaged actively with callers, confirming or clarifying information and diffusing anger.
  • Recommended improvements in products, service and billing methods to management to prevent future problems.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Managed customer expectations by clarifying needs, identifying options, and recommending products and services.
  • Resolved customer complaints in a timely manner to ensure customer satisfaction.
  • Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
  • Developed effective working relationships with team members across multiple departments.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Updated customer accounts, addresses and contact information within call management databases.
  • Maintained detailed records of customer interactions and transactions for future reference.
  • Monitored call queues in order to prioritize incoming calls by urgency or importance level.
  • Determined accurate prices for customer services, consistently searching for deals and best prices.
  • Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
  • Processed orders, forms, applications, and requests accurately and efficiently.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Education

High School Diploma -

Save High School
Anchorage, AK
09-2009

Some College (No Degree) - CNA

Charter College
Anchorage, AK

Skills

  • Marketing
  • Performance reporting
  • Incidents management
  • Production
  • Performance monitoring
  • Health and safety compliance
  • Conflict mediation
  • Team leadership
  • Employee motivation
  • Sales closing
  • Call logging
  • Account updating
  • Complaint resolution
  • Resolving issues
  • Quality assurance
  • Appointment scheduling
  • Communicating with clients
  • Brand representation
  • Credit adjustments
  • Customer relationship management
  • Training experience
  • Cash handling
  • Customer account updates
  • Providing customer support
  • Documentation and reporting
  • Technical troubleshooting
  • Data entry
  • Payment processing
  • Call center customer service
  • Logging call information
  • Gathering information
  • Delivery tracking
  • Answering questions
  • Account management
  • Verbal and written communication
  • Customer support
  • Call center operations
  • Prospecting skills
  • Inbound phone call management
  • Customer communications
  • Sales
  • Profit and loss
  • Operations oversight
  • Product costing
  • Team player
  • Performance improvement
  • Loss prevention
  • Leader
  • Data review
  • Communication skills
  • Team building
  • Team training and development
  • New business launch

References

References available upon request.

Timeline

Operations Manager

AK INNS
01.2021 - Current

Baker

Sweet Innovations By Bri
12.2020 - 11.2023

Server

Firetap Alehouse
02.2018 - 02.2020

Call Center Representative

Speedy Glass
07.2010 - 06.2012

Server, Host, General Manager

Ak Inns
01.2008 - 08.2020

High School Diploma -

Save High School

Some College (No Degree) - CNA

Charter College

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Brittani Foster