BRITTANI FRANKLIN
Birmingham
Summary
Dynamic Owner/General Contractor with proven skills in project management and budgeting. Expertise in quality control and regulatory compliance ensures successful project delivery and client satisfaction.
Overview
10
10
years of professional experience
Work History
OWNER/General Contractor
ALL IN ONE REMODELING AND MORE LLC
BIRMINGHAM
08.2020 - Current
- Manage all aspects of construction projects for a property management company, acting as a trusted vendor and primary point of contact.
- Oversee all phases of project execution, including planning, budgeting, scheduling, subcontractor coordination, quality control, and final delivery.
- Perform hands-on construction work and manage specialized trades for repairs, maintenance, and capital improvements.
- Handle all business operations, including client communications, estimating, invoicing, vendor relations, and regulatory compliance.
- Manage company payroll, ensuring accurate and timely payments for employees and subcontractors, as well as compliance with labor laws and tax requirements.
- Maintain full responsibility for financial oversite, job costing, and overall business profitability.
Cosmetologist
Solora Solar
Hoover
09.2015 - Current
- Provided personalized beauty consultations to clients for optimal service experience.
- Maintained cleanliness and organization of workstations and tools throughout the day.
- Executed a variety of hair cutting and styling techniques for diverse clientele.
- Educated clients on product usage and skincare routines tailored to individual needs.
- Collaborated with team members to enhance service offerings and improve client satisfaction.
- Managed appointment scheduling to optimize workflow and reduce client wait times.
- Stayed updated on industry trends to recommend current styles and treatments effectively.
- Engaged positively with clients to deliver memorable customer experiences that resulted in repeat business.
- Managed appointments through scheduling software program.
- Assisted with basic bookkeeping, filing and maintaining clients' records.
- Performed haircuts, coloring, highlighting and styling techniques.
- Backed up reception desk by answering phones, scheduling appointments, and processing payments.
Dispatcher
Classic Towing and Recovery
Hueytown
02.2018 - 07.2020
- Assisted in training new dispatch staff on procedures and systems.
- Maintained accurate records of service calls and driver assignments.
- Collaborated with local law enforcement to coordinate accident recovery operations.
- Implemented process improvements to enhance service response times.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Assigned drivers to appropriate routes based on customer needs.
- Resolved customer complaints related to service issues or delays.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Scheduled loads according to priority and available equipment.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Worked closely with transportation supervisor to dispatch and assign loads.
- Managed communication between drivers and dispatch to optimize routes and efficiency.
- Addressed customer inquiries and concerns effectively and professionally.
Education
Associate Of Applied Science (AAS) - Cosmetologist
Hueytown Beauty School
Hueytown, AL09-2014
Skills
- Project management
- Budgeting
- Client communication
- Quality control
- Regulatory compliance
- Customer relationship management
- Profit and loss analysis
Timeline
OWNER/General Contractor
ALL IN ONE REMODELING AND MORE LLC
08.2020 - Current
Dispatcher
Classic Towing and Recovery
02.2018 - 07.2020
Cosmetologist
Solora Solar
09.2015 - Current
Associate Of Applied Science (AAS) - Cosmetologist
Hueytown Beauty School