Brittani Ganssle
Slatington,PA
Summary
Dynamic and adaptable Security Field Training Officer. Skilled in developing and delivering comprehensive training programs. Excelled in multitasking and problem-solving, enhancing team efficiency and safety standards. Demonstrated expertise in policy enforcement and emergency response, coupled with a customer-friendly approach and strong team-building capabilities.
Overview
14
14
years of professional experience
Work History
Security Field Training Officer
Windsor Fashions
Bethlehem, PA
10.2021 - Current
- Train new employees according to our security policies and procedures.
- Assist officers with report writing and help them correct their reports.
- Arrive on scene to back up officers on events.
- Help with PowerPoint presentations and trainings for our meetings.
- Demonstrated proper use of equipment, tools, and safety protocols to ensure safe working conditions.
- Assisted in recruiting, interviewing, and selecting qualified personnel for field positions.
- Collaborated with other departments regarding best practices in order to maintain a high standard of excellence throughout the organization's operations.
- Responded quickly when called upon for assistance during emergency situations involving inexperienced personnel.
Security Officer
Dorney Park
Allentown, PA
08.2024 - 12.2024
- Checked for safety hazards and took corrective action when necessary.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Investigated reported incidents of theft or vandalism on premises.
- Enforced access control measures in accordance with established procedures.
Security Officer
Windcreek Bethlehem
Bethlehem, PA
08.2019 - 10.2021
- Checked for safety hazards and took corrective action when necessary.
- Monitored surveillance cameras and responded to suspicious activity.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Investigated all reported incidents of theft or vandalism on premises.
- Enforced access control measures in accordance with established procedures.
- Confirmed visitor identification prior to granting entry into the building.
Restaurant Manager
Pappy's School house
Lehighton, PA
03.2016 - 08.2019
- Ensured compliance with all food safety regulations and sanitation standards.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Conducted monthly team meetings to discuss performance issues and provide feedback.
- Assisted with kitchen preparation during peak times as needed.
- Performed regular maintenance checks on equipment to ensure proper functioning.
Chef
The Shack Bar
Slatington, PA
01.2011 - 03.2016
- Planned menus, ordered supplies and managed kitchen staff.
- Monitored food preparation methods, portion sizes and garnishing of dishes to ensure that food was prepared in accordance with the restaurant's recipes and presentation standards.
- Trained new chefs on proper cooking techniques and menu items.
- Ensured compliance with all health, safety and hygiene regulations within the kitchen area.
- Communicated effectively with colleagues in order to ensure smooth workflow in the kitchen.
Education
High School Diploma -
Northern Lehigh
Slatington, PA05-2010
High School Diploma -
LCTI
Schnecksville05-2010
Skills
- I have worked on all four shifts, including working with the Drop team
- I have been given the opportunity to assist Glen Solosky with the Lost and Found when he is off
- Greg Brockway entrusted me with learning some locksmith tools when there were issues in the hotel, and after that, I assisted with making a training paper to help other security personnel from each shift
- I have come up with PowerPoints to muster out to the shifts
- TC for CPR
- Great at multitasking
- As a problem solver, if given a situation, I will try to use my resources to get the job done
- Well-organized
- Adaptable
- Knowledgeable of policies and procedures
- Customer-friendly
- Observant
- AVADE instructor
- Reliability
- Team building
Affiliations
- I am a boy mom of 3. I love living that busy life style and the adventure it brings along with it.
Windcreek Classes
- Coaching
- Purpose of service
- Fish classes
- Supervisor Essentials
- Stress Managment
- Time Managment
- Smells like team spirit
- Dealing with Angry guests
- Workplace violence awareness
- Give Em the pickle
Timeline
Security Officer
Dorney Park
08.2024 - 12.2024
Security Field Training Officer
Windsor Fashions
10.2021 - Current
Security Officer
Windcreek Bethlehem
08.2019 - 10.2021
Restaurant Manager
Pappy's School house
03.2016 - 08.2019
Chef
The Shack Bar
01.2011 - 03.2016
High School Diploma -
Northern Lehigh
High School Diploma -
LCTI
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