Summary
Overview
Work History
Education
Skills
Timeline
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BRITTANI GODDARD

BRITTANI GODDARD

Middleburg,FL

Summary

Dynamic and results-driven Regional Account Executive with a proven track record of success across SMB and enterprise markets. Expert in building and managing robust sales pipelines that consistently drive strong revenue growth. Thrives in fast-paced environments, with a talent for closing deals and cultivating long-term client relationships. Passionate about exceeding performance targets while delivering exceptional customer satisfaction and fostering repeat business.

Overview

7
7
years of professional experience

Work History

Regional Account Executive

Dynamic Quest
01.2025 - Current
  • Cultivate and manage long-term relationships with clients, ensuring high satisfaction and retention across a portfolio of managed IT service accounts.
  • Drive new business development through prospecting, lead generation, and consultative selling of tailored IT solutions.
  • Collaborate with internal technical and support teams to deliver seamless onboarding and ongoing service delivery.
  • Develop strategic account plans to identify growth opportunities, resulting in consistent upselling and cross-selling success.
  • Utilized CRM software to track sales activity and maintain accurate account information.
  • Represent the company at industry events and networking functions to expand market presence and build brand awareness.
  • Engage with a diverse client base ranging from SMB to enterprise-level organizations, tailoring IT solutions to meet varied business needs and consistently exceeding quarterly sales quotas by over 120% through strategic prospecting and consultative selling.

Regional Account Manager

KnowBe4
12.2022 - 01.2025
  • Strengthened market position by identifying, developing, defining, negotiating, and closing valuable business relationships.
  • Proven track record of negotiating favorable terms and agreements with clients and vendors, consistently exceeding sales targets by 15%.
  • Managed a portfolio of 50+ client accounts, resulting in a 20% increase in revenue within the first year.
  • Achieved a 95% client retention rate through proactive account management strategies and regular check-ins.
  • Conducted at minimum 24 monthly meetings with a close rate around 60%.
  • Cultivated strategic relationships with key regional accounts to drive customer retention and satisfaction.
  • Developed and implemented targeted sales strategies to increase market share in assigned territories.

Business Account Executive

Comcast
12.2020 - 12.2022
  • Prospect and build a consistent pipeline while using a consultative approach to close deals on a weekly basis.
  • Cultivated strong client relationships to drive business growth and enhance customer satisfaction.
  • Analyzed market trends to identify new sales opportunities and optimize account strategies.
  • Led negotiations with key accounts, ensuring alignment on service agreements and performance expectations.
  • Mastered and constantly improved sales prospecting, follow-up and upsell processes.
  • Exceeded quarterly, monthly and yearly revenue growth targets by 100%.

Customer Support Specialist

Velocitor Solutions
01.2020 - 12.2020
  • Understanding of computer and software knowledge to resolve all troubleshooting issues.
  • Providing a great customer experience and being fully detail-oriented.
  • Inbound and outbound calling to customers and maintaining private customer information.
  • Problem analysis and proficient problem-solving skills.
  • Ability to handle any stressful situation and strong interpersonal skills.
  • Resolved customer inquiries through various channels, ensuring prompt and effective communication.
  • Collaborated with cross-functional teams to enhance service delivery and streamline support processes.

Solutions Specialist

Verizon
05.2018 - 01.2020
  • Developing and implementing strategic sales plans to align with corporate goals.
  • Providing solutions and strategies with customers and other team members.
  • Building relationships with consumers and small businesses by locating, developing, defining, negotiating, and closing business relationships.
  • Driving sustainable growth while ensuring consistent client and employee experience.
  • Working closely with new and existing businesses.
  • Selling company products and services to key and major account segments to meet and exceed monthly quota.
  • Mentored junior staff on product knowledge and troubleshooting techniques, fostering professional growth.

Education

Daytona State College
Daytona Beach, FL

Skills

  • Salesforce proficiency
  • Lead generation
  • Skilled in contract negotiations
  • B2B sales expertise
  • Targeted marketing strategies
  • Strategic negotiation skills
  • Client relationship management
  • National client relationship management
  • Experienced with Microsoft applications
  • Consultative selling
  • Business growth strategies
  • CRM proficiency
  • Competitive analysis
  • Evidence-based decision making
  • Prospective client outreach

Timeline

Regional Account Executive

Dynamic Quest
01.2025 - Current

Regional Account Manager

KnowBe4
12.2022 - 01.2025

Business Account Executive

Comcast
12.2020 - 12.2022

Customer Support Specialist

Velocitor Solutions
01.2020 - 12.2020

Solutions Specialist

Verizon
05.2018 - 01.2020

Daytona State College

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