Brittani Herdsman
Customer service
Queens Village,NY
Summary
Detail-oriented professional with experience providing cleaning services. Skilled in using variety of cleaning products and equipment. Possesses excellent organizational and multi-tasking skills and provides excellent customer service. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service position. Ready to help team achieve company goals.
Overview
17
17
years of professional experience
Work History
Housekeeper
Thomas Hannaberry
11.2007 - 02.2020
- Changed bed linens and collected soiled linens for cleaning.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Polished fixtures to achieve professional shine and appearance.
- Hang, cleaned and rehung draperies to maintain freshness.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Adhered to professional house cleaning checklist.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Ran special errands, including retrieving dry cleaning and making requested purchases.
- Returned emptied garbage receptacles to proper locations.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Sorted, laundered and put away various laundry items.
- Dusted picture frames and wall hangings with cloth.
- Washed and put away kitchen dishes, utensils and glassware.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Housekeeper
Marriot Hotel
07.2017 - 12.2017
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Adhered to professional house cleaning checklist.
- Worked on cleaning team to service hotels, offices, and other commercial buildings.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Operated electronic backpack vacuums and floor sweepers.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Returned emptied garbage receptacles to proper locations.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Handled requests for extra linens, toiletries and other supplies.
- Rotated linens in storerooms and replenished when supplies ran low.
- Verified cleanliness and organization of storage areas and carts.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
Cashier
Key Food Supermarket
05.2003 - 11.2003
- Handled cash with high accuracy and took care to check bills for fraud.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Checked personal identifications during alcohol and tobacco sales.
- Stocked, tagged and displayed merchandise as required.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Worked closely with shift manager to solve problems and handle customer concerns.
Housekeeper
Homejoy
10.2014 - 07.2015
- Changed bed linens and collected soiled linens for cleaning.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen
- Adhered to professional house cleaning checklist.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Ran special errands, including retrieving dry cleaning and making
Education
Bachelors - Paralegal Studies
Plaza College
Forest Hills, NY01.2024
Skills
- Washing and Drying
- Housekeeping
- Business Function Preparation
- Five-Star Resort Cleaning
- Guest Service and Support
- English Language Fluency
- Surface Sanitizing
- Exceptional Communicator
- Vacuuming and Sweeping
- Special and Routine Cleaning
- Commercial and Residential Cleaning
- Bed Making
- Mattress Cleaning and Turning
- Kitchen Cleaning and Dishwashing
- Excellent Written and Oral Communication
- Complex Problem-Solving
- Decision-Making Skills
- Guest Satisfaction
Languages
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Housekeeper
Marriot Hotel
07.2017 - 12.2017
Housekeeper
Homejoy
10.2014 - 07.2015
Housekeeper
Thomas Hannaberry
11.2007 - 02.2020
Cashier
Key Food Supermarket
05.2003 - 11.2003
Bachelors - Paralegal Studies
Plaza College