Brittani Hood
Atlanta,Georgia
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
10
10
years of professional experience
Work History
Field Director
BANFIELD PET HOSPITAL
06.2022 - Current
- Responsible & ensure effective execution of OGSM performance including financial results for all area hospitals; partnering with the DVQ to deliver on the quality and compliance KPIs and the quality OGSM
- Own the recruitment, hiring, coaching, supervision and mentorship of PMs, Veterinary Technicians, and paraprofessionals in assigned market of 10 hospitals.
Office Manager
ASPEN DENTAL
07.2021 - 06.2022
- Responsible for the daily non-clinical operations including patient satisfaction, revenue, profitability, non-clinical team selection, performance, development, and other business-related functions
- Provides superior patient service demonstrating responsiveness and sensitivity to patient needs with urgency to resolve any patient dissatisfaction in accordance with patient needs, company policies and procedures, government regulations and dental board standards
- Has direct supervision of nonclinical employees of the dental practice.
Assistant Office Manager
ASPEN DENTAL
10.2020 - 07.2021
- Responsible for assisting patients to complete Doctor prescribed treatment plans thereby helping patients get the care they need
- Collect co-payments and verify insurance coverage
- Schedule and confirm patient appointments
- Responding to patient billing or financial inquiries
- Balance nightly deposits and complete credit card processing.
Compliance Analyst
AT&T.
01.2017 - 02.2021
- Conducted regular reviews of policies, procedures, and processes to ensure compliance with regulatory requirements
- Developed and implemented compliance programs to address identified risks and issues
- Collaborate with internal departments to provide guidance on compliance matters and ensure adherence to regulations
- Monitor changes in regulations and industry trends to update compliance measures as needed
- Prepare and present compliance reports to management and regulatory authorities.
Program Manager
Calendly
08.2017 - 06.2020
- Led a team of 10 project managers to successfully deliver multiple projects on time and within budget
- Developed and implemented project management processes and best practices to improve project efficiency
- Collaborated with stakeholders to define project objectives, scope, and deliverables
- Monitored project progress and identified potential risks and issues, implementing mitigation strategies as needed
- Managed project budgets and resources to ensure optimal utilization and efficiency
- Conducted regular project status meetings and provided updates to stakeholders
- Oversaw the development and implementation of project plans, timelines, and milestone.
- Interacted with customers and clients to identify business needs and requirements.
Executive Assistant
Office of Student Ethics
08.2014 - 06.2017
- Organized and coordinated conferences and monthly meetings.
- Answered high volume of phone calls and email inquiries.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Handled confidential and sensitive information with discretion and tact.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Filed paperwork and organized computer-based information.
- Used QuickBooks to produce monthly invoices, reports, and other deliverables.
Education
Coursework Completion in Phlebotomy & Medical Assistant -
INDIANA SCHOOL OF PHLEBOTOMY
Indianapolis, IndianaCoursework in African Diaspora - undefined
UNIVERSITY OF GHANA
Accra, GhanaMaster of Science in Health Administration - undefined
GEORGIA STATE UNIVERSITY
Atlanta, Georgia05.2022
Bachelor of Science in Healthcare Administration & Management - undefined
INDIANA UNIVERSITY
Gary, Indiana05.2020
Skills
- Public speaking skills
- Customer Service
- Inventory Control
- Expense Reporting
- Staff Management
- Staff hiring
- Compliance Monitoring
- Documentation skills
- Project Management
- Strategic Planning
- Travel administration
- Administrative Support
References
Available Upon Request
Timeline
Field Director
BANFIELD PET HOSPITAL
06.2022 - Current
Office Manager
ASPEN DENTAL
07.2021 - 06.2022
Assistant Office Manager
ASPEN DENTAL
10.2020 - 07.2021
Program Manager
Calendly
08.2017 - 06.2020
Compliance Analyst
AT&T.
01.2017 - 02.2021
Executive Assistant
Office of Student Ethics
08.2014 - 06.2017
Coursework in African Diaspora - undefined
UNIVERSITY OF GHANA
Master of Science in Health Administration - undefined
GEORGIA STATE UNIVERSITY
Bachelor of Science in Healthcare Administration & Management - undefined
INDIANA UNIVERSITY
Coursework Completion in Phlebotomy & Medical Assistant -
INDIANA SCHOOL OF PHLEBOTOMY
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