Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Receptionist

Brittani Huckaby

McKinney,TX

Summary

Versatile and dynamic professional with solid customer service, sales, administration, and training experience within major corporations and non-profit organizations with national and international profiles.

▪ Superior interpersonal abilities; foster and fortify partnerships with customers and internal stakeholders alike.

▪ Adept practitioner in Microsoft Applications

▪ Excellent communication skills harnessed from years of experience in initiating customer contact to produce sales opportunities and through servicing accounts and relationships. With over 17 years of customer service experience

▪ Strong capabilities in performing operational functions and administrative duties key to driving business activities for organizations.

Overview

8
8
years of professional experience

Work History

Admin Assistant I

ONCOR ELECTRIC DELIVERY
02.2022 - Current
  • Provides administrative assistance and support to the M&C Supervisor and Distribution organization for the Oncor Dallas North location
  • Including but not limited to: Operations Supervisor, DOT’s, Crew Supervisors, Assistant District Manager, District Manager, designers, etc
  • Administrative and training support for multiple managers, and their staff
  • Prompt responses to email requests and any daily, monthly and annual job-related deadlines in an efficient manner by evaluating information
  • Gathering and compiling data to prepare reports, letters, memos, invoices, statements, maintaining calendar(s) for meetings and conferences, and other projects.
  • Ensure daily activities are performed in accordance with Oncor policies and procedures
  • SharePoint: Updates district SharePoint with information utilized by metro and created Dallas North SharePoint for service center
  • Updating various Admin SharePoint with notes and resources
  • Dispatch distribution work orders for Work Now’s, meter sets, removes, and underground connections, TDTRs via iDispatch; Storm Admin
  • Coordinate with designers for construction packets for service center
  • FAER Admin: Process and correct over 200 FAER and transformer errors in AEGIS for Dallas North
  • Process claims Dallas North, totaling for 2023-year $62,300 tracking via excel spreadsheet
  • NJUNS admin: process NJUNS tickets for pole removals, pole sets, and communicate with our external connectors for transfers
  • Process and track invoices, expense reports, and billing for services provided by vendors for th service center in a timely manner for 20 employees using various applications and reporting systems
  • Utilizing a scheduling tracking system to maintain vehicle status and maintenance for crews to work safely
  • Maintain building facilities by utilizing various vendors to keep proper upkeep
  • Internal and external programs utilized: CC&B, DMS Reports, iDispatcher, iNetDispatcher, outlook, WebEx, Cognos, NJUNS, Work Tech Time, Power Source, FAER errors, FIM, DFS Sphere, Maximo, AEGIS, Fleet Maximo, SharePoint, Accounts Payable, and OCR.

Admin Assistant

ONCOR via ON TARGET
10.2021 - 02.2022
  • Provided administrative support to FCC’s and contractor companies for first Underground connections in East Texas Areas served by Oncor.
  • Dispatched distribution work orders for Work Now’s, meter sets, removes, and underground connections.
  • Created multiple reports for job trackers to monitor job statuses to follow up with FCCs
  • Applied customer charges via VARUS, completed job orders, and corrected error jobs via To-Dos in CC&B
  • Provided various updates of excel created reports to keep each group updated on orders sent and statuses.

Process Assistant, Lead

WOOT - MERCH BY AMAZON
12.2020 - 10.2021
  • Oversaw projects for new processes on production floor that were tested to increase production and quality assurance with success
  • Managed over 35 associates during peak by helping to support daily management of department duties, including allocating labor, leading meetings, assigning job duties, and communicating with internal and external suppliers
  • Ensured successful area performance, through system tracking, reporting and feedback of associate performance and attendance
  • Handled ship injections, ensuring all packages loaded in a timely manner via dock and logistics dashboard page
  • Helped to spearhead and make Amazon history in face mask productions during the 2020 COVID-19 pandemic
  • Conducted daily audits on processes, employee safety, and employee production
  • Collaborated with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives
  • Assisted the floor as an associate resource, training associates, associate engagements and verifying compliance
  • Utilized software to track, re-drive, and produce customer orders
  • Responsible for monitoring ITEMS page to ensure reaching production goals for the shift, while troubleshooting and find solutions for items approaching its shipment times by creating various data reports
  • Lead of non-apparel department and member of the Safety Committee for the DFW5 location.
  • Collaborated with cross-functional teams to drive continuous improvement initiatives throughout the organization.
  • Conducted training and change management processes to improve operations.

Print Ops Associate/ Learning Ambassador

Woot
10.2018 - 06.2020
  • Woot, merch by Amazon provides printed materials to customers in a timely manner
  • As a print associate, the knowledge of utilizing radio frequency scanners, picking customer orders, packing and shipping orders, troubleshooting problems, understanding production and standards are all essentials
  • Trained over 150 new hires, current employees, and many levels of management on new processes and departments
  • Also, acted as standing lead for 8 associates in the non-apparel department while making Amazon history
  • Communicated to the receiving department for supplies, inventory checks, entered trouble tickets and managed customer order shipment times to ensure team is on track with production
  • Monitored and problem solved software and mechanical issues.

Customer Care Representative

AMERICAN HEART ASSOCIATION
09.2016 - 10.2018
  • Served as customer service advisor for a non-profit organization that fosters appropriate cardiac care to reduce disability and deaths caused by cardiovascular disease and stroke
  • Facilitate excellent customer experience through effective first-time resolution of customer inquiries originating from various multimedia applications (inclusive of telephone, email, web-chat, and social media)
  • Present information to customers centered on ways to reduce cardiovascular disease and institute healthy lifestyles
  • Executed measures to track customer contact information using a variety of different software programs
  • Promoted long-term client relationships through customer need assessments and advising individual clients on cardiovascular disease prevention techniques and healthy living tips
  • Nominated and voted November 2017 Employee of the month, team meeting planner, and birthday planner
  • Selected to be a Stroke Warm Line Specialist– A specially trained team that provides personalized resources and a listening ear for stroke survivors and caregivers by listening, talking, and following up with customers on scheduled calls
  • Used OneNote to track individual customer needs and documentation of calls.

Representative and Team Lead

MAGNET HR GROUP LLC
06.2016 - 08.2016
  • Furnished administrative support for clients of corporations providing human resources management services, including payroll, reporting, e-verify, recruiting, data entry, etc
  • Effectuated on-boarding of new employees, processing of W-2 Forms and similar forms for multiple states, and handling of terminations
  • Monitored payroll changes, benefit eligibility, salary and compensation items
  • Tracked employees’ attendance records and timeliness in meeting shift requirements and other relevant requirements.
  • Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
  • Proven ability to learn quickly and adapt to new situations.

Education

Bachelor of Arts - History

Texas State University
San Marcos, TX
05.2016

Skills

  • Data organization
  • Medical Billing
  • Professional Networking
  • Report creation
  • Customer Service
  • Prioritization
  • Relationship Building
  • Invoice Processing
  • Data Entry
  • Microsoft Applications

Additional Information

· McKinney District Safety Committee, 2022- present

· ERG: BELIEVE, OWN, Diversity and Inclusion, and Families

· Committees: Inclusion Community, Continuing Improvement Community

· 2023 Heart Walk Leadership Team: providing food vendors for event, DART passes contact

· 2024 Live Well Champions Committee: promoting “The Big Climb” and Heart Walk

· United Way, 2022-Present: Raised over $6,000

Timeline

Admin Assistant I

ONCOR ELECTRIC DELIVERY
02.2022 - Current

Admin Assistant

ONCOR via ON TARGET
10.2021 - 02.2022

Process Assistant, Lead

WOOT - MERCH BY AMAZON
12.2020 - 10.2021

Print Ops Associate/ Learning Ambassador

Woot
10.2018 - 06.2020

Customer Care Representative

AMERICAN HEART ASSOCIATION
09.2016 - 10.2018

Representative and Team Lead

MAGNET HR GROUP LLC
06.2016 - 08.2016

Bachelor of Arts - History

Texas State University

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Brittani Huckaby