Brittani L. Schneidewend
Appleton
Summary
Experienced support professional with a strong background in management. Efficiently handles customer and vendor inquiries, as well as technical issues. Fosters team collaboration and consistently delivers up-to-date information and results. Known for reliability and adaptability. Strong problem-solving, team building, and performance improvement skills.
Overview
19
19
years of professional experience
Work History
Purchasing Support Manager
Crescent Electric Supply
03.2022 - Current
- Managed daily operations to ensure smooth functioning of the support department.
- Monitored employee, vendor, and customer interactions to assess quality of service.
- Promoted a culture of continuous learning within the team by organizing workshops and sharing relevant resources regularly.
- Enhanced team productivity by implementing effective project management tools and techniques.
- Created detailed reports on team performance, identifying areas of strength as well as opportunities for improvement.
- Monitoring, recording, and expediting orders to maintain up to date and accurate information
- Reviewing statements, invoices, credits, and returns to resolve discrepancies.
- Collaborate with Buyers, Warehouses and Accounting departments to identify and resolve issues quickly and professionally.
- Coach employees through day-to-day work and complex problems.
- Prepared employee schedules for maximum coverage during key hours.
- Collaborated with other teams to identify and resolve customer/vendor issues quickly and professionally.
- Conducted regular performance reviews, identifying areas for improvement and implementing targeted development plans.
- Trained personnel in queue/report maintenance and enforced participation in exercises focused on developing key skills.
- Interviewing and hiring employees as well as going through retirement, department transfer and exit processes
Purchasing Assistant
Crescent Electric Supply Co.
01.2017 - Current
- Answering/Transferring incoming phone calls
- Applying payments from customers to their accounts
- Scheduling Lunch and learns, meetings, and food orders for delivery
- Training purchasing assistants for different locations
- Maintaining cashbox reports, check/cash deposits, and bank runs
- Designing/creating labels for stock now customers, warehouse, outgoing mail
- Filing, sorting, reviewing orders, transfers, and packing slips daily
- Uploading invoices, credit memos, ledgers for payment
- Reviewing/Discussing accounts with customers
- Coordinated with cross-functional teams to ensure timely delivery of materials for production needs.
- Verified receipt of items by comparing items received to items ordered and resolved shipment order errors with suppliers.
- Opening, sorting, passing out incoming mail
- Laminate booklets for customer reference/use
- Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders.
- Maintained accurate records of purchases, pricing, and documentation for audit purposes.
Detailer
Aeroshine (contractor for Gulfstream)
01.2014 - 01.2017
- Delivered outstanding results under tight deadlines while maintaining a keen eye for detail throughout all stages of the plane cleaning process.
- Apply protective coating to exterior of planes
- Sanding, buffing, and polishing the metalwork
- Clean dishes that go into the new planes
- Driving to multiple stores and gathering supplies for stocking the interiors
- Traveling to Madison and different aircraft hangers for more business
- Training new hires
- Managing supplies
- Trained in operating high lifts
- Attend meetings when managers were unavailable
Cashier
Hobby Lobby
01.2012 - 01.2014
- Greeted customers entering store and responded promptly to customer needs.
- Cashier
- Returns
- Stocking inventory
Onsite manager
SKB Management
01.2012 - 10.2013
- Maintenance
- Walk throughs
- Signing of leases
- Cleaning and repairing apartments that have been vacated
- Answering and replying to phone calls
- Handling important paperwork
- Part time
- Managed daily onsite activities, ensuring quality workmanship and adherence to safety protocols.
Account Support
Pitney Bowes
02.2013 - 09.2013
- Billing phone calls
- Helping with online customer accounts
- Connecting callers to the correct department
- Worked effectively in fast-paced environments.
- Fulltime
Temporary worker
Kelly Services
01.2011 - 01.2012
- Training new hires
- Working the assembly line and sub assembly line areas
- Fixing and reworking units
- Packaging up machines and getting them ready to ship them out
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
- Worked fast to complete tasks and meet daily deadlines.
- Followed instructions and procedures to complete assigned tasks.
- Stationed at Plexus
Warehouse employee
Werner Electric Supply
01.2008 - 01.2011
- Consolidate all products, scan, pick, preparing manifest and bill of ladings
- Coordinate process and package deliveries
- Work on all aspects of products Werner Electric Supply distributes
- In charge of training new hires
- Responsible for in house audits of the packaging department in the warehouse
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Performed inventory control, such as counting, and stocking merchandise.
- Ensured timely order fulfillment for customers by maintaining accurate stock levels and efficient picking processes.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Assembled pallets and crates for secure transportation of materials.
- Maintained clean, orderly work environment free of hazards.
- Drove forklifts, pallet jacks and other equipment to move materials.
Caretaker/Cashier
The Dog House And Pet Center
01.2006 - 01.2008
- Provided compassionate care to residents, assisting with daily tasks such as meal preparation and personal grooming.
- Stock store, maintain grounds, walk and play with animals
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Trained new staff members, ensuring high standard of care across team.
- Worked in the store scheduling appointments, pick-ups, drop-offs, worked with customers selling and suggesting products for their pets
- Remained alert to problems or health issues of clients and competently responded.
- Developed strong relationships with residents and families, fostering trust and open communication.
Education
high school -
Hortonville High School
01.2008
Skills
- Knowledge of and experience with Vendors, customers, and Shipping Carriers
- Work Planning and Prioritization
- Customer service
- Proficient in Solar Eclipse
- Familiar with Excel, Microsoft word, and P-Touch label programs
- Team development
- Performance evaluations
- Documentation and reporting
- Staff management
- Problem-solving
Accomplishments
- Used Microsoft Excel to develop work flow tracking spreadsheets for remote employees.
Timeline
Purchasing Support Manager
Crescent Electric Supply
03.2022 - Current
Purchasing Assistant
Crescent Electric Supply Co.
01.2017 - Current
Detailer
Aeroshine (contractor for Gulfstream)
01.2014 - 01.2017
Account Support
Pitney Bowes
02.2013 - 09.2013
Cashier
Hobby Lobby
01.2012 - 01.2014
Onsite manager
SKB Management
01.2012 - 10.2013
Temporary worker
Kelly Services
01.2011 - 01.2012
Warehouse employee
Werner Electric Supply
01.2008 - 01.2011
Caretaker/Cashier
The Dog House And Pet Center
01.2006 - 01.2008
high school -
Hortonville High School
Similar Profiles
George RothGeorge Roth
Lighting Specialist at Crescent Electric SupplyLighting Specialist at Crescent Electric Supply
Bobbi ChilesBobbi Chiles
Team Leader at Crescent Electric SupplyTeam Leader at Crescent Electric Supply
Eric NewsomEric Newsom
Counter Sales Representative at Crescent Electric SupplyCounter Sales Representative at Crescent Electric Supply