Brittani Melvin
Greer,SC
Summary
Subject matter professional with proven track record in driving impactful solutions. Background includes facilitating critical projects and delivering meaningful results through collaborative efforts. Known for adaptability and reliability, with skills in analysis and strategic planning.
Knowledgeable with solid history of managing complex caseloads and providing comprehensive support to diverse client populations. Proven ability to assess client needs and develop tailored action plans that drive positive outcomes. Demonstrated strong communication and problem-solving skills in high-pressure environments.
Overview
6
6
years of professional experience
Work History
SME
Movate
Temple, TX
03.2024 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Developed effective improvement plans in alignment with goals and specifications.
- Evaluated customer needs and feedback to drive product and service improvements.
- Educated staff on organizational mission and goals to help employees achieve success.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
Collections Specialist
TD Bank
Greenville, SC
10.2022 - 03.2023
- Notified customers of delinquent accounts with attempt to collect outstanding amounts
- Remained calm, stayed professional, and provided exceptional service on calls, even when interacting with difficult individuals
- Processed payments over the phone and set up recurrdrafts
Shift Leader
Walgreens
Greer, SC
12.2018 - 06.2020
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Developed effective improvement plans in alignment with goals and specifications.
- Evaluated customer needs and feedback to drive product and service improvements.
- Educated staff on organizational mission and goals to help employees achieve success.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
Education
Diploma -
Spartanburg High School
Spartanburg, SCDiploma - Cosmetology
Palmetto Beauty School
Spartanburg, SC09.2016
Skills
- Analysis skills
- Live Chat
- Mac OS
- Customer support
- Troubleshooting
- IOS
- Technical Support
- Network Support
- Positive attitude
- Problem-solving
- Time management
- Multitasking and organization
- Critical thinking
- Clear communication
- Active listening
- Verbal and written communication
- Case documentation
- Decision-making
- Case management
- Creative solutions
- Process improvement
- Teamwork
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Adaptability and flexibility
- Self motivation
- Interpersonal skills
- Customer relationship management
- Conflict resolution
- Professionalism
- Experience in leadership
- Effective communication
- Team building
- Time management abilities
- Adaptability
Accomplishments
- Documented and resolved issues which led to results.
- Achieved results by completing tasks with accuracy and efficiency.
Timeline
SME
Movate
03.2024 - Current
Collections Specialist
TD Bank
10.2022 - 03.2023
Shift Leader
Walgreens
12.2018 - 06.2020
Diploma -
Spartanburg High School
Diploma - Cosmetology
Palmetto Beauty School