Brittani Mockry
Junction City,OR
Summary
Empathetic and detail-oriented professional with extensive experience in caregiving, customer service, and health & safety practices. Passionate about providing compassionate care and support to individuals with mental health needs. Looking to leverage my diverse skill set, including crisis intervention, emotional support, and patient care, in a Mental Health Technician role.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Sanitation and Customer Service Specialist
Pacific Wildfire Services
08.2024 - 10.2024
- Ensured compliance with health and safety regulations in high-risk environments
- Provided customer service and addressed inquiries with professionalism
- Monitored sanitation protocols, ensuring clean and safe conditions
- Cleaned, disinfected, and maintained sanitation stations and reported any equipment malfunctions
- Managed portable hand wash stations and service logs
Cabinet Production Worker
Masterbrand
08.2020 - 06.2024
- Assembled and inspected cabinetry, ensuring product quality met company standards
- Operated machinery and followed safety guidelines to prevent accidents
- Collaborated with team members to meet production goals and deadlines
- Communicated production issues and ensured a safe work environment
Private Caregiver / In-Home Health Care
Marion and Duke King
09.2012 - 06.2023
- Provided compassionate care for clients, including assistance with daily living activities (ADLs), such as bathing, dressing, meal preparation, and mobility support
- Managed medication schedules and monitored adherence to treatment plans
- Documented patient progress, concerns, and behavior, collaborating with healthcare professionals
- Recorded patient temperature, pulse and blood pressure to monitor health and well-being.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Assisted patients with daily personal hygiene.
- Tracked and reported clients' progress based on observations and conversations.
- Provided mental stimulation through games, puzzles and other activities designed for cognitive development.
- Organized medication reminders for clients taking multiple prescriptions throughout the day.
- Followed care plan and directions to administer medications.
- Coordinated doctor appointments, exercise, recreation, and family visits to maintain schedule.
- Helped clients with personal needs from exercise to bathing and personal grooming.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Assisted elderly individuals with dementia, Alzheimer's, and other cognitive impairments
- Provided personal care and mobility support, while observing mental and emotional states
- Engaged in therapeutic activities to stimulate cognitive functions
- Assisted with end-of-life care, providing comfort and support to both residents and families
Customer Service Representative
Dollar General
04.2020 - 08.2020
- Provided exceptional customer service by resolving complaints and addressing inquiries
- Managed inventory and maintained store cleanliness
- Built strong relationships with customers, fostering a positive shopping experience
Dietary Aide / Cook
The Rawlins at Riverbend Memory Care
05.2019 - 02.2020
- Assisted in preparing nutritious meals based on dietary restrictions and preferences
- Maintained food safety standards while assisting in food preparation, plating, and serving
- Managed kitchen hygiene and inventory control, ensuring that supplies were well-stocked
- Documented dietary preferences, meal concerns, and food-related issues
- Assisted in menu planning based on resident and patient preferences and dietary requirements.
- Cleaned and sanitized kitchen equipment and surfaces.
- Collaborated with team to deliver timely service of items.
- Stocked supplies in dining areas as needed.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Set tables before patients arrived to maintain meal plan productivity.
- Monitored food temperatures to ensure safety and quality standards were met.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
Deli Cook
Albertsons
10.2018 - 05.2019
- Prepared food in a fast-paced kitchen environment while adhering to food safety regulations
- Assisted customers with orders, provided product recommendations, and resolved concerns
- Managed deli displays, portion control, and prepared various sandwiches, salads, and hot foods
Delivery Driver
OnTrac Delivery
12.2016 - 08.2018
- Delivered packages efficiently, ensuring high customer satisfaction and professionalism
- Managed delivery routes, adjusted for delays, and maintained accurate delivery records
- Provided excellent customer service, resolving delivery-related issues and concerns
Private Caregiver / In-Home Health Care
Larry Smith
04.2015 - 11.2016
- Provided compassionate care for clients, including assistance with daily living activities (ADLs), such as bathing, dressing, meal preparation, and mobility support
- Managed medication schedules and monitored adherence to treatment plans
- Documented patient progress, concerns, and behavior, collaborating with healthcare professionals
- Recorded patient temperature, pulse and blood pressure to monitor health and well-being.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Assisted patients with daily personal hygiene.
- Tracked and reported clients' progress based on observations and conversations.
- Provided mental stimulation through games, puzzles and other activities designed for cognitive development.
- Organized medication reminders for clients taking multiple prescriptions throughout the day.
- Followed care plan and directions to administer medications.
- Coordinated doctor appointments, exercise, recreation, and family visits to maintain schedule.
- Helped clients with personal needs from exercise to bathing and personal grooming.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Assisted elderly individuals with dementia, Alzheimer's, and other cognitive impairments
- Provided personal care and mobility support, while observing mental and emotional states
- Engaged in therapeutic activities to stimulate cognitive functions
- Assisted with end-of-life care, providing comfort and support to both residents and families
Assistant Manager
Circle K / Colvin Oil
10.2012 - 04.2015
- Managed daily store operations, including staff supervision, inventory control, and customer service
- Trained new employees on safety protocols and customer service expectations
- Resolved customer complaints, ensuring a positive store experience
- Monitored cash transactions and managed employee schedules
Caregiving / Assisted Living - Memory Care
Emerald Valley Assisted Living
05.2012 - 08.2012
- Provided compassionate care for clients, including assistance with daily living activities (ADLs), such as bathing, dressing, meal preparation, and mobility support
- Managed medication schedules and monitored adherence to treatment plans
- Documented patient progress, concerns, and behavior, collaborating with healthcare professionals
- Recorded patient temperature, pulse and blood pressure to monitor health and well-being.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Assisted patients with daily personal hygiene.
- Tracked and reported clients' progress based on observations and conversations.
- Provided mental stimulation through games, puzzles and other activities designed for cognitive development.
- Organized medication reminders for clients taking multiple prescriptions throughout the day.
- Followed care plan and directions to administer medications.
- Coordinated doctor appointments, exercise, recreation, and family visits to maintain schedule.
- Helped clients with personal needs from exercise to bathing and personal grooming.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Assisted elderly individuals with dementia, Alzheimer's, and other cognitive impairments
- Provided personal care and mobility support, while observing mental and emotional states
- Engaged in therapeutic activities to stimulate cognitive functions
- Assisted with end-of-life care, providing comfort and support to both residents and families
Caregiving / Assisted Living - Memory Care
Ashley Manor Senior Care
12.2010 - 04.2012
- Provided compassionate care for clients, including assistance with daily living activities (ADLs), such as bathing, dressing, meal preparation, and mobility support
- Managed medication schedules and monitored adherence to treatment plans
- Documented patient progress, concerns, and behavior, collaborating with healthcare professionals
- Recorded patient temperature, pulse and blood pressure to monitor health and well-being.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Assisted patients with daily personal hygiene.
- Tracked and reported clients' progress based on observations and conversations.
- Provided mental stimulation through games, puzzles and other activities designed for cognitive development.
- Organized medication reminders for clients taking multiple prescriptions throughout the day.
- Followed care plan and directions to administer medications.
- Coordinated doctor appointments, exercise, recreation, and family visits to maintain schedule.
- Helped clients with personal needs from exercise to bathing and personal grooming.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Aided with mobility and independence for disabled individuals and continually monitoreAssisted elderly individuals with dementia, Alzheimer's, and other cognitive impairments
- Provided personal care and mobility support, while observing mental and emotional states
- Engaged in therapeutic activities to stimulate cognitive functions
- Assisted with end-of-life care, providing comfort and support to both residents and familiesd safety.
Caregiving / Assisted Living - Memory Care
Oregon State Aging and People with Disabilities
01.2010 - 12.2010
- Provided compassionate care for clients, including assistance with daily living activities (ADLs), such as bathing, dressing, meal preparation, and mobility support
- Managed medication schedules and monitored adherence to treatment plans
- Documented patient progress, concerns, and behavior, collaborating with healthcare professionals
- Recorded patient temperature, pulse and blood pressure to monitor health and well-being.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Assisted patients with daily personal hygiene.
- Tracked and reported clients' progress based on observations and conversations.
- Provided mental stimulation through games, puzzles and other activities designed for cognitive development.
- Organized medication reminders for clients taking multiple prescriptions throughout the day.
- Followed care plan and directions to administer medications.
- Coordinated doctor appointments, exercise, recreation, and family visits to maintain schedule.
- Helped clients with personal needs from exercise to bathing and personal grooming.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Assisted elderly individuals with dementia, Alzheimer's, and other cognitive impairments
- Provided personal care and mobility support, while observing mental and emotional states
- Engaged in therapeutic activities to stimulate cognitive functions
- Assisted with end-of-life care, providing comfort and support to both residents and families
Caregiving / Assisted Living - Memory Care
New Horizons In-Home Care
07.2001 - 11.2008
- Assisted elderly individuals with dementia, Alzheimer's, and other cognitive impairments
- Provided personal care and mobility support, while observing mental and emotional states
- Engaged in therapeutic activities to stimulate cognitive functions
- Assisted with end-of-life care, providing comfort and support to both residents and families
- Provided compassionate care for clients, including assistance with daily living activities (ADLs), such as bathing, dressing, meal preparation, and mobility support
- Managed medication schedules and monitored adherence to treatment plans
- Documented patient progress, concerns, and behavior, collaborating with healthcare professionals
- Recorded patient temperature, pulse and blood pressure to monitor health and well-being.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Assisted patients with daily personal hygiene.
- Tracked and reported clients' progress based on observations and conversations.
- Provided mental stimulation through games, puzzles and other activities designed for cognitive development.
- Organized medication reminders for clients taking multiple prescriptions throughout the day.
- Followed care plan and directions to administer medications.
- Coordinated doctor appointments, exercise, recreation, and family visits to maintain schedule.
- Helped clients with personal needs from exercise to bathing and personal grooming.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
Cabinet Production Worker
Monaco Coach
07.2006 - 05.2007
- Assembled and inspected cabinetry, ensuring product quality met company standards
- Operated machinery and followed safety guidelines to prevent accidents
- Collaborated with team members to meet production goals and deadlines
- Communicated production issues and ensured a safe work environment
Education
High School Diploma -
Churchill Alternative High School
01.2006
Skills
- Patient care and mental health support
- Crisis Intervention & Conflict Resolution
- Health and Safety Standards
- Behavioral Observation and Documentation
- Empathy and active listening
- Medication Assistance
- Team Collaboration and Communication
- Time Management and Multitasking
- Customer Service and Relationship Building
- Sanitation and Hygiene Practices
- Professional Experience
- Production Skills
- Leadership & Management
- Food Service & Dietary Support
- Sanitation and Compliance
- Caregiving
- Customer Service
- Adaptability
- Cognitive Care
- Meal Preparation and Dietary Management
- Staff Supervision
- Attention to Detail
Certification
- First Aid & CPR Certified
- HIPAA Compliance Training
Timeline
Sanitation and Customer Service Specialist
Pacific Wildfire Services
08.2024 - 10.2024
Cabinet Production Worker
Masterbrand
08.2020 - 06.2024
Customer Service Representative
Dollar General
04.2020 - 08.2020
Dietary Aide / Cook
The Rawlins at Riverbend Memory Care
05.2019 - 02.2020
Deli Cook
Albertsons
10.2018 - 05.2019
Delivery Driver
OnTrac Delivery
12.2016 - 08.2018
Private Caregiver / In-Home Health Care
Larry Smith
04.2015 - 11.2016
Assistant Manager
Circle K / Colvin Oil
10.2012 - 04.2015
Private Caregiver / In-Home Health Care
Marion and Duke King
09.2012 - 06.2023
Caregiving / Assisted Living - Memory Care
Emerald Valley Assisted Living
05.2012 - 08.2012
Caregiving / Assisted Living - Memory Care
Ashley Manor Senior Care
12.2010 - 04.2012
Caregiving / Assisted Living - Memory Care
Oregon State Aging and People with Disabilities
01.2010 - 12.2010
Cabinet Production Worker
Monaco Coach
07.2006 - 05.2007
Caregiving / Assisted Living - Memory Care
New Horizons In-Home Care
07.2001 - 11.2008
High School Diploma -
Churchill Alternative High School
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