Hi, I’m
Brittani Padgett
HR, Administrative and Clerical
Thomasville,NC
Summary
Bringing 12 years of experience in Customer Service, Administration/Clerical skills. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Diligent and responsible with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Well-organized and dependable with unparalleled dedication to team success, business operations and customer loyalty.
Overview
12
years of professional experience
Work History
Partnership Property ManagementGreensboro , NC
Compliance Specialist
04.2022 - Current
Job overview
- Directed and implemented strategic improvement plans to integrate solutions to audit findings and workflow process issues.
- Served as subject matter expert by advising staff and customers and working directly with external agencies throughout audits or to remedy compliance issues.
- Managed quality programs to reduce overdue compliance activities.
- Maintained current knowledge of loan products and applicable requirements, processes, procedures, internal policies and regulations.
- Monitored safety programs to verify compliance with federal standards.
- Performed quality control reviews of all loan packages to check adherence with federal and state regulatory requirements.
- Identified deficiencies, discrepancies, misinformation and compliance issues with loan documentation in order to determine ineligibility or acceptance status and return non-compliant packages to teams for resolution.
- Assisted with training sessions to educate management personnel on compliance and regulatory standards through [Software] and presentations.
- Sought out affordable housing options and residences for people in need.
- Maintained knowledge about current issues relating to economic development services and affordable housing.
- Designed compliance frameworks for multi-site data warehousing efforts to verify conformity with state and federal data security guidelines.
- Assisted clients in locating resources for housing services and financial assistance.
- Supplied referrals to housing providers to place clients in supportive housing.
Triad Psychiatric Counseling Greensboro, NC
Front Desk Administrator/Referral Coordinator
08.2019 - 03.2022
Job overview
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained transaction security by verifying payment cards against identification.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Prepared weekly employee work schedules to meet operational needs.
- Collected, validated, and distributed information to employees.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Coordinated with human resources department to handle payroll and personnel databases.
- Managed company schedule to coordinate calendar and arrange travel.
- Scheduled appointments with specialists on behalf of clients.
- Weighed patient need, provider availability, and insurance coverage to determine optimal scheduling.
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
- Assisted with completion of referral forms and verified data accuracy and completion
- Monitored referrals to foster timely completion and followed up with physicians to facilitate.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
AloricaGreensboro, NC
Customer Service Representative
2015.01 - 2019.08 (4 years & 7 months)
Job overview
- Provide prompt resolution to customer inquiries by providing appropriate and accurate information.
- Accurately document and update customer records in required computer systems.
- When requested and appropriate, upsell and/or cross-sell products or services to customers.
- Entered numerical data into databases in a timely and accurate manner.
- Reviewed and updated client correspondence files and scheduling database.
- Understood requirements for disputes, gathered evidence to support claims and prepared customer cases to handle appeals.
- Conducted risk evaluations on claims settlement proposals to encourage sound decision-making regarding settlement offers.
- Performed administrative duties by verifying documentation, researching facts and contacting other parties involved to determine fault percentages and minimize potential losses.
Food LionHigh Point, NC
Cashier
06.2012 - 02.2015
Job overview
- Accepted customer cash and credit card payments using the company's POS system.
- Engaged and interacted with customers to create a positive shopping experience.
- Followed proper procedures in handling cash, checks, gift cards, and food stamps/WIC vouchers.
- Made every attempt to maintain accurate cash control while providing exceptional customer service.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
Education
Trinity High School
High School Diploma
2015
University Overview
Randolph Community College
Associate of Applied Science from Nursing
Current
Skills
Strong customer service provider seeking an entry level position in the MSR field
Committed retail professional experienced in serving customers during fast-paced, rush periods
Strong written and oral communications skills (friendly and approachable)
Microsoft Office (2007-2013) including Excel (2007-2013) and Access (2013
Timeline
Compliance Specialist
Partnership Property Management
04.2022 - Current
Front Desk Administrator/Referral Coordinator
Triad Psychiatric Counseling
08.2019 - 03.2022
Customer Service Representative
Alorica
2015.01 - 2019.08 (4 years & 7 months)
Cashier
Food Lion
06.2012 - 02.2015
Trinity High School
High School Diploma
Randolph Community College
Associate of Applied Science from Nursing
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