Brittani Payton
Jacksonville,FL
Summary
Results-driven leader with strong background in strategic management and organizational growth. Skilled in developing and implementing effective business strategies, optimizing processes, and driving team performance. Known for adaptability, effective collaboration, and delivering measurable outcomes in dynamic environments. Strong communication and problem-solving abilities, coupled with focus on fostering productive and positive team culture.
Overview
20
20
years of professional experience
Work History
Director, Client Organization
AMN Healthcare
09.2024 - Current
- Strengthens client relationships and drive growth by delivering timely and high-quality service to enhance client satisfaction and loyalty. Identifies partner targets to expand revenue streams and introduce new service lines
- Supports the management of the sales pipeline to ensure that adequate resources are allocated as volume increases.
- Develops high-performing teams by providing mentorship, guidance, and opportunities for professional growth. Enhances team collaboration through regular communication, goal setting, and performance evaluations.
- Establishes a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivates a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Manages budgets effectively to ensure optimal use of resources while maintaining financial stability
Senior Program Manager-MSP Operations (Layoff)
Prolucent Health
04.2023 - 04.2024
- Support the day to day requisition fulfillment process for assigned clients in a consultative manner with Hiring Managers on business needs and strategies.
- Internally managed a team internally of 5 people, including program coordinators, recruiters and supportive staff. Externally, I managed a team of 4 individuals on the external operations team.
- Established clear performance metrics for tracking program success, enabling informed decision-making processes throughout each project''s duration.
- Responsible for training new individuals, Prioritize job requisitions, supplier responsiveness and quality, timely job requisition fulfillment, and SLA compliance
Senior Program Manager- MSP Operations
Healthtrust Workforce Solutions
02.2020 - 04.2023
- Support the day to day requisition fulfillment process for assigned clients in a consultative manner with Hiring Managers on business needs and strategies
- Prioritize job requisitions, supplier responsiveness and quality, timely job requisition fulfillment, and SLA compliance
- Communicated with C-Suite Executives regarding fulfillment and implementation processes and procedures
- Mentored/Managed junior staff members, contributing to their professional growth and fostering a positive work environment, and created KPI goals.
Fiber Executive (Company Layoff)
AT&T
08.2019 - 02.2020
- Business to Business sales of Fiber Optic Internet in Florida territory
- Build and establish a book of business and create new opportunities for Fiber penetration
- Developed long-term relationships with new and existing AT&T Internet customers to create new business growth
- Managed sales team of 3 fiber Salespersons
Senior Surgical Account Manager
C&S Instruments
08.2016 - 08.2019
- Develops long-term relationships with new and existing customers and clients to create new business growth
- Effectively sell Sklar instruments and manage the accounts of customers meeting their needs
Business Manager- Cosmetics and Luxury Fragrances
Nordstrom
08.2014 - 08.2016
- Managed all business affairs, communicated with Account Executives about sales, product needs, and planned events to increase business
- Assisted customers with merchandise and maintained product knowledge
- Increased overall team productivity by fostering a positive work environment and providing effective leadership. Managed team of 30 business managers.
Hearing Reporter
Social Security Administration
08.2010 - 08.2014
- Operated the recording system during Social Security Disability courts hearings, while typing the dialogue between the Administrative law judge, claimant, attorney, and vocational expert
- Collect evidence and documentation for court hearings
- Assisted colleagues during high-volume periods, demonstrating teamwork and flexibility in meeting department goals.
Certified Nursing Assistant
Apex Home Health
01.2005 - 08.2010
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Education
Master of Health Administration - Health Administration
Western Governors University
07-2024
Bachelor of Science - Nursing
University of North Florida
08-2014
Skills
- Relationship building
- Strategic planning
- Verbal and written communication
- Decision-making
- Operations management
- Staff development
- Program management
Timeline
Director, Client Organization
AMN Healthcare
09.2024 - Current
Senior Program Manager-MSP Operations (Layoff)
Prolucent Health
04.2023 - 04.2024
Senior Program Manager- MSP Operations
Healthtrust Workforce Solutions
02.2020 - 04.2023
Fiber Executive (Company Layoff)
AT&T
08.2019 - 02.2020
Senior Surgical Account Manager
C&S Instruments
08.2016 - 08.2019
Business Manager- Cosmetics and Luxury Fragrances
Nordstrom
08.2014 - 08.2016
Hearing Reporter
Social Security Administration
08.2010 - 08.2014
Certified Nursing Assistant
Apex Home Health
01.2005 - 08.2010
Bachelor of Science - Nursing
University of North Florida
Master of Health Administration - Health Administration
Western Governors University
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