Brittani Pierce
King,NC
Summary
Compassionate Site Supervisor and Substitute Teacher dedicated to fostering student engagement and success. Proven ability to create tailored lesson materials and implement effective instructional strategies across various age groups and learning needs.
Overview
21
21
years of professional experience
Work History
Volunteer
Novant Health
Winston-Salem, North Carolina
09.2026 - Current
- Supported customers with friendly service in person and over phone.
- Helped resolve customer problems quickly and accurately.
- Managed time well to complete tasks on schedule and meet deadlines.
- Assisted with customer questions and requests to improve satisfaction.
Direct Support Professional
Impact
Mocksville, North Carolina
11.2025 - Current
- Coordinated and planned activities and outings tailored to individual needs, enhancing engagement and participation.
- Supported individuals with mobility challenges in navigating environments safely, promoting independence and confidence. Independence for disabled individuals and continually monitor safety.
- Managed organization of oral medications for clients according to prescribed dosages and schedules, ensuring adherence to care protocols.
- Followed care plan and directions to administer medications.
- Documented current patient information to update vital signs, behaviors, and eating habits.
- Built strong and trusting rapport with clients and loved ones.
Teacher's Assistant /Tutor
Imprints Cares
Winston-Salem, US
11.2022 - Current
- Collaborated with the teacher to plan and implement lessons that were aligned with the school's curriculum, goals, objectives, and philosophies.
- Supported classroom activities by tutoring students, grading homework, and facilitating exam reviews to reinforce learning.
- Developed lesson materials, visuals, and digital presentations to enhance student engagement and understanding.
- Managed distribution and collection of assignments and test materials to support timely grading and feedback.
Substitute Teacher, K-12
ESS/WSFCS
Winston-Salem, US
03.2024 - 06.2025
- Provided instruction and guidance to students in the absence of a regular teacher.
- Provided individual instruction to special needs students.
- Organized lesson plans and activities for students.
- Implemented school policies and procedures in the classroom.
- Administered tests and assessments according to school guidelines.
- Showed Powerpoint Presentations, videos and interactive websites to aid students with comprehension.
Customer Service Representative
Lowe's Home Improvement
Winston-Salem, US
05.2018 - 11.2022
- Managed diverse customer service, operational, and administrative tasks daily to ensure smooth operations.
- Enhanced customer satisfaction by implementing strategies focused on meeting needs and resolving concerns.
- Utilized effective selling skills to engage customers and present tailored solutions.
Nurse's Assistant
Visiting Angels
Harrisburg, US
01.2006 - 11.2017
- Managed patient care from admission to discharge, encompassing assessments, care planning, health education, and discharge planning for multiple patients daily.
- Conducted ongoing mental health assessments and collaborated with a multidisciplinary team to develop and adjust individualized care plans.
- Calculated correct dosages prior to medication administration to ensure adherence to safety protocols.
Customer Service Representative
E-ZPass Customer Service Center
Harrisburg, US
04.2007 - 11.2010
- Delivered primary customer support to internal and external customers in fast-paced environment, resolving inquiries efficiently.
- Handled diverse customer service, operational, and administrative tasks daily, ensuring smooth operations and customer satisfaction.
- Used highly effective selling skills while properly engaging and presenting solutions to customers.
- Exhibited professionalism and calmness while interacting with personnel during high-stress situations, fostering positive relationships.
Education
Pharmacy Assistant- Certificate -
Forsyth Technical Community College
Winston-Salem, NC01-2022
Administrative Assistant - Certificate -
Forsyth Technical Community College
Winston-Salem, NC01-2021
Diploma -
Harrisburg High School
Harrisburg, PA06-2005
Skills
- Medication management
- Client advocacy
- Record management
- Customer-service oriented
- Strong verbal communication
- Written communication
- Computer proficient
- Self-motivated
- Account management
Timeline
Volunteer
Novant Health
09.2026 - Current
Direct Support Professional
Impact
11.2025 - Current
Substitute Teacher, K-12
ESS/WSFCS
03.2024 - 06.2025
Teacher's Assistant /Tutor
Imprints Cares
11.2022 - Current
Customer Service Representative
Lowe's Home Improvement
05.2018 - 11.2022
Customer Service Representative
E-ZPass Customer Service Center
04.2007 - 11.2010
Nurse's Assistant
Visiting Angels
01.2006 - 11.2017
Pharmacy Assistant- Certificate -
Forsyth Technical Community College
Administrative Assistant - Certificate -
Forsyth Technical Community College
Diploma -
Harrisburg High School