Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brittani Price

Experienced Supervisor and Customer Service Representative
East Liverpool,OH

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

16
16
years of professional experience

Work History

Supervisor in Customer Service

Transcom USA
Denver, CO
02.2019 - Current
  • Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Tracked progress on projects and provided timely feedback to staff members.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
  • Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
  • Created new strategies for improving customer service standards within the organization.
  • Provided ongoing training to address staff needs.

Customer Service Representative

ATT
Boardman, OH
02.2014 - 11.2018
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Developed strong customer relationships to encourage repeat business.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.

Receptionist

Skillz Salon
East Palestine, Ohio
04.2008 - 08.2013
  • Greeted visitors and provided them with assistance.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Scheduled appointments for clients, customers, and other visitors.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Responded to inquiries from internal staff members regarding office operations issues such as mail delivery or office equipment maintenance.
  • Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
  • Coordinated with vendors for repairs and maintenance of office equipment such as printers or computers.
  • Assisted with special projects assigned by management when required.

Education

Certified Phlebotomy, EMT, EKG, Nursing Aide - Health Academy

CCCTC
Lisbon, OH
06-2004

Skills

  • Process Improvement
  • Business Development
  • Schedule Development
  • Data Analytics
  • Staff Management
  • Policy Enforcement
  • Staff Discipline
  • Goal-Oriented
  • Training and Mentoring
  • Employee Motivation
  • Data Collection
  • Data Entry
  • Inbound and Outbound Calling
  • Product Knowledge
  • Complaint Resolution
  • Adaptive Team Player
  • Multi-Task Management
  • Microsoft Office Expertise
  • Problem-Solving Abilities
  • Sales Closing
  • Typing Proficiency

Timeline

Supervisor in Customer Service

Transcom USA
02.2019 - Current

Customer Service Representative

ATT
02.2014 - 11.2018

Receptionist

Skillz Salon
04.2008 - 08.2013

Certified Phlebotomy, EMT, EKG, Nursing Aide - Health Academy

CCCTC

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Brittani PriceExperienced Supervisor and Customer Service Representative