Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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BRITTANI REYES

Burtonsville,Maryland

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

8
8
years of professional experience

Work History

Executive Assistant

Hanifa, LLC
12.2022 - 04.2023
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Served as travel assistant to CEO for over 3 major bi-coastal engagements
  • Liaised between 15+ member staff, 5 mentees, and the CEO proactively resolving any issues and exercised tact, diplomacy, and discretion
  • Implemented 5+ new processes and procedures that increased operational efficiency by 12%
  • Maintained 100% confidentiality with sensitive information, financial data, and records
  • Managed the execution of 10+ events and fashion logistics including staffing, accommodations, hospitality, and production efforts
  • Updated spreadsheets and created presentations to support executives and boost team productivity.
  • Transcribed meeting minutes to support sales, business development and senior management teams.
  • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
  • Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Processed travel expenses and reimbursements for executive team and senior management group.

Operations Coordinator, Executive Assistant

M+R Strategic Services
12.2019 - 09.2022
  • Welcomed guests and customers by greeting them, in person or on the telephone; answering or directing inquiries
  • Established quantitative and qualitative metrics, guidelines, and standards our company's efficiency and effectiveness can be evaluated; identifies opportunities for improvement
  • Implemented policies and procedures that will improve day-to-day operations.
  • Ensured work environments are adequate and safe as company emergency safety warden.
  • Communicated and explained new directives, policies, or procedures to other managers; for major changes, meets with entire operations staff to explain changes, answer questions, and maintain morale
  • Conducted all On/Off Boarding procedures ( Systems: Paycom, Kelly & Associate Insurance Group, Infinisource, TASC, Cigna)
  • Mediated contracts with outside providers to bolster customer service and reduce costs.
  • Scheduled meetings for senior management team and booked conference rooms.
  • Handled confidential and sensitive information with discretion and tact.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Screened calls and emails and initiated actions to respond or direct messages for managers.
  • Facilitated training and onboarding for incoming office staff.
  • Supported business and hospitality needs of corporate partners and staff during meetings and company events.
  • Reconciled monthly operating budgets and shared information with senior management team.
  • Worked with vendors to make purchases and reconcile invoices.
  • Collaborated with area managers to evaluate needs and optimize operational plans.

Office Manager

Social Impact
09.2017 - 11.2019
  • Welcomed guests and customers by greeting them, in person or on the telephone; answering or directing inquiries
  • Developed and sustain a level of professionalism among staff and clientele
  • Office and Executive Team Administrator
  • Managed all Facility and HR Legal invoicing
  • Maintained an organized filing system of paper and electronic documents
  • Responsible for procurement of office equipment, furniture and supplies
  • Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; evaluating new office products; placing and expediting orders for supplies; verifying receipt of supplies
  • Responsible for Onboarding/ Offboarding staff IT technology
  • Organize and Manage all monthly company social events
  • HR recruitment support PDF level 1-3
  • Upheld a strict level of confidentiality within the Human Resource department
  • Managed HR intern duties and tasks in relation of office operations
  • Managed all office and conference room calendars
  • Liaison between company and property administration
  • Arranged corporate events to take place outside of the workplace, such as corporate refresh events and staff social events monthly
  • Ensured operation of equipment by completing preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques.

Sr. Administrative Services Assistant

Anne Arundel Community College, Arundel
05.2015 - 09.2017
  • Academic Advisor, VA Certifying official
  • Accurately handle requests for information and data while maintaining privacy concerns according to FERPA
  • Supported program operations by preparing and updating documents, reports and spreadsheets.
  • Offered technical support and troubleshot issues to enhance office productivity.
  • Acted as backup for other employees by providing support and adapting to requirements of department.
  • Categorized and processed sensitive documents with information of deeply personal nature.
  • Kept files and records in content management systems such as MS SharePoint, EXCEL and others.
  • Sorted, opened, and routed mail and deliveries to meet business requirements.

Education

Organizational Behavior, Critical Thinking, Psychology, Public Relations, Human Resource Management -

Bachelor of Arts - Fashion & Retail Management

Art Institute of Washington
Arlington, VA

Skills

  • Strong Problem Solver
  • Executive Calendars
  • Reimbursement Management
  • Self Starter
  • Schedule Management
  • Problem Resolution

Affiliations

The National Youth Leadership Forum: Law - Executive Ambassador of the United States: East Coast Cotillion/Beautillion - Sponsor Assistant. Delta Sigma Theta Relevant Training FERPA –certificate HIPAA - certificate Microsoft Suite Training Diversity, Equity and Inclusion Training Paycom Administrator - certified Deltek Administrator - certified (exp. 2021) Colleague UI (by Ellucian) Emergency Preparedness Warden - Arlington County

Timeline

Executive Assistant

Hanifa, LLC
12.2022 - 04.2023

Operations Coordinator, Executive Assistant

M+R Strategic Services
12.2019 - 09.2022

Office Manager

Social Impact
09.2017 - 11.2019

Sr. Administrative Services Assistant

Anne Arundel Community College, Arundel
05.2015 - 09.2017

Organizational Behavior, Critical Thinking, Psychology, Public Relations, Human Resource Management -

Bachelor of Arts - Fashion & Retail Management

Art Institute of Washington

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