Brittani Romig
Martinsville,IN
Summary
Confident knowledgeable leader and dedicated problem solver. Brings 4+ years of valuable expertise to forward company objectives. Attentive to detail with experience coordinating projects, programs, improvements. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, efficient time manageable skills. Organized and dependable candidate with positive attitude. Willingness to take on added responsibilities to meet team goals. Ability to handle multiple projects simultaneously with accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level projects to managed. Experienced in directing employees and keeping efficient production in accordance with quality standards. Applying a creative approach to operations for continuous process improvement. Dynamic Restoration Supervisor with a proven track record at ServiceMaster by Crossroads, specializing in fire and water damage restoration. Expert in innovative restoration methods and fostering client relationships, I enhanced project efficiency and safety protocols, resulting in improved client satisfaction and team morale. Strong leadership and problem-solving skills drive successful project outcomes. Experienced with leading restoration projects and ensuring quality outcomes. Utilizes team management and effective communication to drive project success. Knowledge of safety protocols and compliance standards, ensuring every project meets client expectations. Developed and maintained client interaction throughout the project including problem resolution, change orders, additional work opportunities, etc.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Restoration Supervisor
ServiceMaster by Crossroads
10.2023 - 07.2025
- Supervised restoration projects, ensuring compliance with safety and quality standards.
- Trained team members on best practices for water damage mitigation, fire and smoke remediation, and mold remediation.
- Conducted site assessments to determine scope of work and resource requirements.
- Enforced adherence to company protocols, improving safety measures on job sites.
- Collaborated with clients to address concerns and ensure satisfaction throughout projects.
- Monitored progress of restoration efforts, providing guidance to maintain productivity.
- Maintained a clean work environment by enforcing strict cleanliness standards among team members, resulting in higher productivity levels and increased employee morale.
- Established strong relationships with clients, fostering trust and confidence in our services.
- Collaborated with other supervisors to share knowledge and implement best practices across all teams.
- Mentored new employees, providing guidance on best practices for efficient project execution.
- Implemented innovative solutions to overcome challenges faced during restoration projects, ultimately saving time and costs.
- Provided detailed progress reports to clients, keeping them informed on project status at all times.
- Improved client satisfaction by consistently delivering high-quality restoration services within established deadlines.
- Developed comprehensive safety protocols, minimizing workplace accidents and incidents during restoration projects.
- Assisted in developing training programs for new hires, leading to increased employee retention rates.
- Completed tear-down of existing structures and prepared for new construction.
- Sprayed and fogged upholstery, carpets and accessories with conditioners, protectors, deodorizers and disinfectants.
- Operated vehicles, gas-powered machinery and hand tools to accomplish diverse land management objectives.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Coordinated equipment usage and inventory management for restoration tasks.
- Implemented efficient workflows to enhance project timelines and service delivery.
Head Supervisor
Martisnville High School
03.2020 - 09.2023
- Supervised daily operations, ensuring adherence to safety protocols and company standards.
- Developed and implemented inventory management systems for housekeeping supplies, reducing waste.
- Conducted regular inspections to maintain quality control of guest rooms and public areas.
- Established open communication channels with all team members, promoting a positive work environment.
- Conducted regular performance reviews for housekeeping staff, setting clear expectations and providing constructive feedback to drive professional growth.
- Improved employee retention rate through effective training programs and performance evaluations.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Completed schedules, shift reports, and other business documentation.
- Evaluated employee performance and developed improvement plans.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Trained and mentored new staff on cleaning and safety protocols.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Addressed customer feedback and complaints to maximize satisfaction.
- Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
- Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
- Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
Housekeeping Supervisor
Cooper Head Farm Cleaners
01.2016 - 01.2021
- Supervised daily operations of housekeeping staff to ensure compliance with cleanliness standards.
- Trained new employees on cleaning procedures and safety protocols to enhance team performance.
- Conducted inspections of guest rooms and public areas to maintain high-quality service standards.
- Managed inventory of cleaning supplies and equipment, ensuring availability for staff use.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Adapted quickly to changing priorities or emergencies in order to maintain seamless daily operations without compromising guest experience or satisfaction.
Assistant Manager
Papa Johns Pizza
04.2012 - 06.2016
- Led training programs for new staff, enhancing team performance and service quality.
- Streamlined inventory management processes, reducing waste and improving stock accuracy.
- Managed scheduling and labor allocation to optimize operational efficiency during peak hours.
- Developed customer service protocols that improved satisfaction ratings and repeat business.
Education
Martinsville High School
Martinsville ,IN05-2018
Skills
- Fire damage restoration
- Water damage restoration
- Debris removal
- Mold remediation
- Smoke and odor removal
- Restoration planning
- Carpet and upholstery cleaning
- Contents cleaning
- Demolition and reconstruction
- Structural drying
- Innovative restoration methods
- Fire assignments
Certification
IICRC certified in Carpet Cleaning-2024
IICRC certified in Fire & Smoke-2025
Adult & Pediatric First Aid Certified-2020
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Restoration Supervisor
ServiceMaster by Crossroads
10.2023 - 07.2025
Head Supervisor
Martisnville High School
03.2020 - 09.2023
Housekeeping Supervisor
Cooper Head Farm Cleaners
01.2016 - 01.2021
Assistant Manager
Papa Johns Pizza
04.2012 - 06.2016
Martinsville High School
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