Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brittani Rosales

Murrieta,CA

Summary

Personable and dedicated Customer Service & HR Coordinator with extensive experience . Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

14
14
years of professional experience

Work History

HR Coordinator

SpeechCom, Inc
Remote
10.2022 - Current
  • Educate and communicate company personnel policies and procedure to newly hired and current employees
  • Responsible for Onboarding newly hired employees to include required state and federal documentation, employment documents, and CEU enrollments and training
  • Thoroughly review all employee timecards and correct issues as needed
  • Ensure accurate and timely processing of payroll updates including new hires, termination, and changes to pay rates
  • Processed payroll for 100 employees in a timely manner.
  • Answered questions from staff regarding benefits packages, vacation time or other HR-related matters.

Professional Administrator

Orbital Installation Technologies
07.2015 - Current
  • Communicated regularly with vendors regarding product availability, delivery timelines, cost estimates.
  • Ensured all necessary resources were available for successful installations, including personnel, materials, tools, and equipment.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Verified accuracy and completeness of invoices prior to payment processing.

Customer Installation Coordinator

Teletrac, Inc
02.2011 - 07.2015
  • Worked closely with sales team members to ensure customer satisfaction was achieved throughout the entire installation process.
  • Provided an elevated customer experience to generate a loyal clientèle
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
  • Investigated and resolved customer inquiries and complaints in an empathetic manner
  • Resolved issues related to installation processes in a timely manner while minimizing disruption to customers' operations.

Customer Service Representative

Number 1 Insurance- An AAA Rated Company
Huntington Beach
03.2010 - 10.2010
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered an average of [50] calls per day by addressing customer inquiries, solving problems and providing new product information
  • Described product to customers and accurately explained details and care of merchandise
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Maintained confidentiality of sensitive information entered into the system.

Education

Bachelor of Arts - HR Management

Western Governors University
04.2021

Associate of Arts - English Education

California State University, Long Beach
11.2009

Associate of Arts - General

Irvine Valley College
01.2007

Skills

  • HR Support
  • Exit Interviews
  • Human Resources Policies and Procedures Expertise
  • New Employee Orientation
  • Payroll and Benefits Administration
  • Confidential Document Control
  • Termination Processing
  • Employee Relations
  • Payroll Administration
  • Paylocity &Salesforce Software Proficiency
  • Customer Service Excellence
  • Customer Relations
  • Intuit QuickBooks specialist
  • Conflict Mediation

Timeline

HR Coordinator

SpeechCom, Inc
10.2022 - Current

Professional Administrator

Orbital Installation Technologies
07.2015 - Current

Customer Installation Coordinator

Teletrac, Inc
02.2011 - 07.2015

Customer Service Representative

Number 1 Insurance- An AAA Rated Company
03.2010 - 10.2010

Bachelor of Arts - HR Management

Western Governors University

Associate of Arts - English Education

California State University, Long Beach

Associate of Arts - General

Irvine Valley College

Similar Profiles

CREATE PROFILE
Brittani Rosales