Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

BRITTANI SAMPLE

Parma,Ohio

Summary

Aiming to leverage knowledge of employee relations, conflict resolution, and HR policies to foster a positive and productive work environment to enhance employee satisfaction and retention by effectively addressing workplace issues, promoting open communication, and implementing strategic HR initiatives.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Employee Relations Specialist I

Sheetz
07.2025 - Current
  • Serve as a strategic partner to Store Operations Leadership, managing a wide range of Employee Relations matters with a strong focus on legal compliance, internal policy alignment, and cultural consistency; provide guidance on sensitive investigations and ensure fair, consistent decision-making.
  • Lead and support the resolution of high-volume, complex employee issues—such as disciplinary actions, terminations, and workplace crises (e.g., mental health emergencies, robberies, or employee deaths)—offering 24/7/365 response and support to field leadership.
  • Maintain accurate case documentation, track investigation outcomes and corrective actions in the case management system, and contribute to legal responses involving EEOC complaints or employment-related litigation in collaboration with the Legal Department.
  • Support employee engagement initiatives by conducting post-survey interviews, identifying workplace concerns, and recommending actionable solutions; respond to employee hotline concerns and assist with driving a culture of continuous improvement and accountability.

Human Resource Coordinator

Sheetz
01.2022 - 07.2025
  • Coordinate Scheduling and Coverage: Schedule Flex positions, review requests, and manage coverage for PTO, call-offs, and staffing needs
  • Training and Performance Management: Coordinate training, identify development needs, and conduct performance coaching and annual reviews
  • Recruitment and Onboarding: Attend job fairs, hire candidates, conduct initial interviews, and manage onboarding and retention efforts
  • Employee Relations and HR Support: Conduct attendance reviews, support investigations, assist with disciplinary actions, respond to compensation inquiries, and provide general HR support

Store Manager

Sheetz
11.2017 - 09.2021
  • Foster a Customer-First Culture: Lead the team in creating a customer-centric environment and hold regular meetings to encourage feedback and follow-up
  • Staffing and Compliance: Ensure store positions are filled with fully trained management and team members and monitor compliance with company policies and procedures
  • Profitability and Performance: Achieve profitability goals by analyzing business processes, measuring performance against critical objectives, and leading special programs as needed
  • Community Engagement: Develop positive relationships with the local community to support store success and community development

Education

Bachelor of Science Business Administration - Human Resource Management

Western Governors University
12-2026

Skills

  • Conflict Resolution
  • Communication
  • Interpersonal Skills
  • Problem-Solving
  • Analytical Skills
  • Employee Engagement
  • HR Policies and Procedures

Certification

  • Human Resource Management, Western Governors University, 2024
  • Strategic Thinking and Logic, Western Governors University, 2024
  • Leadership, Western Governors University, 2025

Timeline

Employee Relations Specialist I

Sheetz
07.2025 - Current

Human Resource Coordinator

Sheetz
01.2022 - 07.2025

Store Manager

Sheetz
11.2017 - 09.2021

Bachelor of Science Business Administration - Human Resource Management

Western Governors University

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