Brittani Frazier

• Assigned tasks to associates to fit skill levels and maximize team performance.
• Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
• Drove financial performance of assigned areas by verifying achieved sales and profit goals and implementing plans to correct deficiencies.
• Opened the store at the beginning of operation and closed the store at the end of operations counting drawers, money in the safe and reviewing and inputting all closing and opening data into the computer.
• Trained employees on additional job positions to maintain coverage of roles at all times.
• Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
• Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
• Recruited, hired and trained new employees, including monitoring and review of individual performance.
• Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
• Assessed, optimized and elevated operations to target current and expected demands.
• Reviewed employee performance every 6 months and delivered constructive feedback to improve weaknesses.
• Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.

• Assigned tasks to associates to fit skill levels and maximize team performance.
• Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
• Drove financial performance of assigned areas by verifying achieved sales and profit goals and implementing plans to correct deficiencies.
• Greeted and encouraged feedback from customers to implement in-store operational changes.
• Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
• Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
• Forecasted trends in expected business levels and adjusted labor and inventory to match expectations.
• Eliminated process discrepancies, implementing continuous improvements for scheduling procedures across multiple client calendars.
• Assessed, optimized and elevated operations to target current and expected demands.

• Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.• Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.• Cleaned dishes with detergent, rinsing and sanitizing chemicals in 3-compartment sink.• Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.• Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.• Collaborated with host, bus person and cook to efficiently serve food and beverage options.• Educated guests on daily specials and appetizers, entrees, desserts and other menu items.• Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.• Placed dishes, utensils and beverages on food trays for delivery to rooms and confirmed that individuals received ordered meals.• Calculated charges, issued table checks and collected payments from customers.• Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.• Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.• Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.• Managed 6 servers and staff members to effectively foster team-oriented environment.