Brittani Smalls
Summerville,SC
Summary
Versatile, Dependable, and efficient Customer Care Specialist with 8+ years of experience in customer service in high paced environments. Highly-skilled Deposit Operations Specialist adept in data analysis, account research and performing bank transactions. Demonstrated abilities in administrative duties, including filing, faxing, answering phones and handling customer inquiries. Ambitious, hard-working and personable. Driven Deposit Operations Specialist with 5+ years of financial services experience. Organized and adaptable with keen eye for detail. Proficient in banking operations and general clerical duties. Experienced Deposit Operations Specialist with outstanding problem-solving and Word skills. Motivated, self-sufficient and analytical. Aptitude in identifying problems, analyzing situations and exercising authority. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Deposit Operations Specialist
SOUTH STATE BANK
07.2018 - Current
- Works close with other departments, branch staff, Call Center, or external customers to complete requests correctly
- Provide day to day support to affiliated Divisions regarding monthly and quarterly closing of the books
- Balance of federal reserve GL
- 5 Years of Advance Microsoft Excel Knowledge/ Spreadsheet Knowledge
- Fiserv Premier core system experience
- Ensures compliance with all bank policies and procedures
- Review new account documentation and changes to account
- Scan and file account documentation
- Communicate with other branches to clear pending items
- Review legal documentation for all accounts
- Inform Branch Managers of missing account and documentation in a timely manner.
- Worked effectively in fast-paced environments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Self-motivated, with a strong sense of personal responsibility.
Customer Service Representative
South State Bank
07.2018 - 01.2019
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Paid attention to detail while completing assignments.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Organized and detail-oriented with a strong work ethic.
- Strengthened communication skills through regular interactions with others.
- Worked flexible hours across night, weekend, and holiday shifts.
- Learned and adapted quickly to new technology and software applications.
RESERVATION SALES AGENT
IHG
03.2017 - 07.2018
- Searched and provided options for hotel accommodations that are tailored to fit the guests' needs to include budget and location
- Responsible for generating, modifying and or cancelling hotel reservations
- Excelled at building rapport and developed excellent customer relations to advance higher sales levels
- Well-trained for in house reservations to acquire a front desk office relation with the guests
- Provided membership and discount options to ensure the guests' loyalty to the company.
SALES ASSOCIATE
WALMART
08.2015 - 03.2017
- Provided exceptional information and service to customers with 100% satisfaction, including approaching potential customers, clearly communicating product and promotional information, addressing customer questions and processing sales
- Built long-term customer relationships by providing prompt and exceptional sales and after-sales service
- Multi-Skilled within different departments
- Presented summary report regularly to store manager and regional sales manager
- Receiving and processing funds and scanning and packing merchandise
- Answering customer queries regarding merchandise and checking prices.
CASHIER
CAPTAIN D'S
07.2013 - 08.2015
- Providing excellent customer service at the front end
- Acknowledged by managers and customers for commitment in providing exceptional customer service
- Count down the register and float in till to ensure that the amount totals the standard float as per guidelines
- Achieved 98% rating in the latest evaluation report based on performance in customer service, accuracy, efficiency, attendance.
Education
Associate of Science - Accounting And Finance
Trident Technical College
Charleston, SC05.2026
Skills
- Diversified skills include, sales, strong analytical/critical thinking skills
- Excellent phone and digital communication skills
- Support Services
- Remote Support
- Security Protocols
- Microsoft PowerPoint, Excel, and Word
- Knowledge of fraud detection
- Adjustment and research functions
- Ability to multitask efficiently
- Experience with general ledger
- Proficient in banking software
- Honest and Dependable
Certification
- Certified ABA Certificate in BSA and AML, [South State Bank] - September 2023
Timeline
Customer Service Representative
South State Bank
07.2018 - 01.2019
Deposit Operations Specialist
SOUTH STATE BANK
07.2018 - Current
RESERVATION SALES AGENT
IHG
03.2017 - 07.2018
SALES ASSOCIATE
WALMART
08.2015 - 03.2017
CASHIER
CAPTAIN D'S
07.2013 - 08.2015
Associate of Science - Accounting And Finance
Trident Technical College
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