Brittani Stanton
Summary
Performance-oriented sales leader with proven expertise in revenue management, client acquisition and account servicing. Diligently research competitors and market conditions to remain lean and agile in face of changing expectations and conditions. Excellent negotiator and influential people Manager.
Overview
17
17
years of professional experience
1
1
Certification
Work History
MORTGAGE LOAN OFFICER
Nationstar Mortgage
01.2019 - 06.2023
- Formed positive and trustworthy relationships with clients as we explored financial options that best suited their needs
- Evaluated the loan and credit needs of clients, taking into consideration all aspects of their financial background in relation to policies and regulations
- Worked collaboratively with loan team regarding the conditions of loans and rates
- Outbound/Inbound refinancing options for customers that were serviced by our company
- Cash out/Rate & Term loan options
- Top 25% leading sales associate in the Department
- Top 10% pull through on applications to funded loans for 2020 & 2021.
- Created reports summarizing activities such as originations, denials and delinquencies.
- Stayed abreast of lending regulations, industry trends and market rates.
- Participated in team meetings, trainings conducted by management staff regarding updates on products, services offered by the company.
- Ensured compliance with all federal, state and local regulations related to mortgage lending.
- Provided guidance on various types of mortgages such as FHA loans, VA loans, conventional loans.
AREA SALES MANAGER
Capital One (Auto)
01.2016 - 11.2018
- Served as both Account Manager and Areas Sales Manager for 121 dealerships across 3 different states presenting and selling the Capital One buying program and partnership value
- Business to business
- Executed 700+ Outbound Calls while applying strategy, analytics and partnership selling techniques to drive business
- Underwrites loans, mitigating potential losses, and educating dealers on a full credit spectrum buying program while exceeding Company goals by 125% on average month over month
- On the Business Analytics team and served as a peer instructor and facilitator for strategic calling and utilizing reporting and data for max effectiveness in market.
- Coached, developed and motivated team to achieve revenue goals.
- Generated weekly, monthly, quarterly reports on sales volume, revenue growth and competitive landscape.
- Utilized customer relationship management software to maintain records of customer activities and networking opportunities.
- Conducted market research and reported on competitors.
- Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
Director of Loss Mitigation
Capital One (Auto)
02.2014 - 01.2016
- Hire, train and people manage a team of 22 direct associates and 110 indirect employees in a call center environment
- Utilized visual management, call monitoring and a tailored coaching style to individual while using data to drive goals and competition to exceed monthly goals
- Assessed department productivity, analyzed efficiencies, implemented new call methods and collection training resulting in decreased losses as a team and increased collection revenue by 62% year over year.
- Facilitated collaboration between teams by encouraging open communication channels.
- Successfully improved employment turnover through creating incentive and training programs.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Planned and implemented strategies to grow revenue.
- Managed staff, financials and key performance indicators to facilitate business operations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Leveraged market knowledge and studied competitive landscape to drive revenue.
REGIONAL SALES MANAGER
Woodforest Bank
01.2011 - 01.2014
- Directly responsible for 42 branches in DFW market managing profitability, income projections, coaching, performance management, and recruiting/hiring process while maintaining BSA and regulatory compliance
- Lead community development and lending research to stay within OCC regulations for each branch while training financial literacy in surrounding communities
- Daily responsibilities included B2B prospecting, cold calling, and engaging with merchant services and Small Business loans to help increase business profit resulting in growth in account acquisition by 12.8% YOY.
- Mentored and internally promoted successful company sales and account management staff into leadership positions to drive company growth.
- Led, coached and developed employees to achieve sales goals.
- Generated reports on weekly, monthly, quarterly basis detailing regional sales metrics such as revenue goals achieved or missed targets.
- Analyzed regional market trends to discover new opportunities for growth.
- Developed and managed regional sales program and market operations.
- Resolved customer inquiries promptly as well as escalated issues when necessary.
MARKETING SALES MANAGER
Bior Truth Consulting
01.2006 - 01.2011
- Managed, trained, hired 250 marketing and sales associates in an outbound call center environment
- Responsible to maintain vital relationships with business partners
- Collected data to better analyze performance, process effectiveness and strategy while implementing training, coaching to perform within time constraints and compliance with quality
- Event coordinating, handling media accounts, promotions, logistics, client contact and travel requirements, project managing and processes
- Business to business cold calling, upselling, presenting and closing contracts.
- Prospected for new business using databases and other strategies to generate sales.
- Researched and communicated competitive activity to influence marketing plans and sales tactics.
- Attended trade shows for in-person engagement and network building.
- Oversaw regional and local sales managers and staff.
- Analyzed customer data to identify trends, preferences, and opportunities for growth.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
Education
Some College (No Degree) - Business and Data Analytics
Tyler Junior College
Skills
- Experienced People Manager with a demonstrated background in Retail Branch Operations, Account Management, Sales & Finance
- Sales Forecasting
- Sales Development
- Negotiation Tactics
- Relationship Selling
- Document Analysis
- Licensed Mortgage Loan Originator
- Regulatory Compliance
- Client Account Management
- Credit Check Knowledge
- Application Review
- Marketing Expertise
- Credit File Updating
- Automated Underwriting System (AUS)
- Creditworthiness Determination
- Customer Relations
- Cash Handling
- Market Analysis
- Staff Management
- Collections Management
- Financial Service Solutions
Certification
Lean Six Sigma Certification (Green Belt)
Volunteer Experience
- New Beginnings Woman Shelter, Board Member, 2012-01-01, 2014-12-31
- Junior Achievement, Financial Literacy Instructor, 2012-01-01, 2017-12-31
Timeline
MORTGAGE LOAN OFFICER
Nationstar Mortgage
01.2019 - 06.2023
AREA SALES MANAGER
Capital One (Auto)
01.2016 - 11.2018
Director of Loss Mitigation
Capital One (Auto)
02.2014 - 01.2016
REGIONAL SALES MANAGER
Woodforest Bank
01.2011 - 01.2014
MARKETING SALES MANAGER
Bior Truth Consulting
01.2006 - 01.2011
Some College (No Degree) - Business and Data Analytics
Tyler Junior College
Lean Six Sigma Certification (Green Belt)
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