Brittani Stine

Scheduled appointments for customers based on their availability.

Provided detailed information about products and services to clients.

Assisted customers in making decisions about products or services offered by the company.

Answered customer inquiries regarding appointment setting procedures.

Maintained accurate records of all customer interactions and transactions.

Responded to emails, telephone calls, and face-to-face inquiries from customers regarding appointment settings.

Maintained a positive attitude while dealing with difficult situations involving customers.

Adhered to company policies when scheduling appointments for customers.

Ensured that all customer data is kept confidential at all times.

Scheduled and confirmed appointments.

Developed and implemented customer service policies and procedures.

Provided guidance, training, coaching and mentoring to call center team members.

Monitored calls for quality assurance purposes.

Conducted performance reviews of call center staff and documented results.

Resolved escalated customer complaints in a timely manner.

Reviewed daily reports on call volume, sales, abandoned calls and other statistics.

Created incentives for employees who achieved high performance standards.

Performed root cause analysis to identify opportunities for improvement in operations.

Delivered constructive call process feedback.

Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.

Coordinated maintenance activities with outside vendors to ensure timely completion of projects.

Managed all facility-related invoices and vendor contracts.

Researched new products or services that could improve the efficiency of the facility.

Maintained an accurate inventory of office supplies and equipment in order to track usage patterns over time.

Established relationships with local contractors to facilitate quick response times when repairs were needed.

Responded to emergency situations within the building, such as fires or flooding, by coordinating clean up efforts with appropriate personnel.

Developed and implemented change control processes and procedures to increase efficiency and accuracy of system changes.

Reviewed, analyzed, and evaluated change requests from multiple stakeholders.

Documented all change control activities in accordance with regulatory requirements.

Provided technical support during emergency situations requiring urgent resolution of critical issues.

Communicated status updates regarding pending change requests to stakeholders.

Developed and implemented customer service policies and procedures.

Provided guidance, training, coaching and mentoring to call center team members.

Monitored calls for quality assurance purposes.

Conducted performance reviews of call center staff and documented results.

Resolved escalated customer complaints in a timely manner.

Reviewed daily reports on call volume, sales, abandoned calls and other statistics.

Created incentives for employees who achieved high performance standards.

Performed root cause analysis to identify opportunities for improvement in operations.

Delivered constructive call process feedback.

Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.

Researched, analyzed, and resolved complex customer inquiries.

Investigated customer complaints and identified root cause of the issue.

Documented detailed reports of all escalations and resolutions.

Assisted in training new escalation specialists on procedures and processes.

Maintained a high level of quality assurance throughout the escalation process.