Brittani White
West Monroe,LA
Summary
Highly Motivated Onboarding Manager and with 6+ years of experience streamlining onboarding processes for short term vacation rental properties. A track record of successfully guiding new listings through compliance, setup and launch phases to maximize bookings. Expertise in property management systems and third-party integrations.
Ambitious Client success individual that can handle multiple cases and maintain compliance with regulatory bodies. Offering strength in partnership development and mentoring staff.
Overview
10
10
years of professional experience
Work History
Partner Success Associate
Extenteam
06.2023 - 11.2023
- Develop and manage contacts with Extenteam contacts, employees at various levels (Ownership, CEO, GM to entry level positions) to establish a trusted advisor / go-to person
- Consult with partners on a regular basis (at least once a month) to identify staffing needs to upsell customers, as well as hear to their problems / pain-points with existing Extenteam members to update strategic plans and optimize Extenteam offerings
- Work with HR and Workforce Teams to make sure clients have the needed coverage
- Conduct workforce analysis of our clients' to increase buy in of a remote workforce and improve the work culture
- Act as a client advocate and go-to person and facilitate onboarding calls and onboard new clients
- Minimize churn of clients and focus on creating value for them, while increasing NRR for Extenteam.
- Collaborated with colleagues and support staff to maximize team efficiency.
- Stayed informed on industry developments and market trends to gain competitive advantage.
Onboarding Manager
AvantStay
08.2021 - 11.2022
- Managed the onboarding processes of AS portfolio properties, from property condition assessment, managing minor renovations, supporting design, directing all property systems installation, overseeing the furniture, fixtures, and equipment (FF&E) placement, and coordinating photoshoots until each property is guest ready and live on the Avant Stay website
- Worked cross-functionally with Design, Operations, and Hospitality Teams to provide expert-level insights on onboarding logistics to ensure the onboarding process ran smoothly, on budget, and on time
- Acted as the main point of contact for owners of complex, luxury assets while supporting my team to autonomously act in this capacity for standard openings
- Provided excellent customer service to homeowners during the initial 30 days of bringing the property onto the AS portfolio
- Analyzed onboarding and offboarding processes and procedures, updating as necessary to align with current industry trends
- Developed and maintain strong relationships with vendors in my region to support scalable onboarding growth
- Built and mentored a team of quality Onboarding Associates and Onboarding Coordinators
- Tracked the progress of the onboarding and offboarding processes, providing timely status updates to the appropriate stakeholders
- Strategically proposed a process and technology advancements to improve AvantStay's onboarding process and reduce cash burn continually
- Ensured the seamless transition for property owners from Real Estate through Onboarding and onto Owner Relations through process development and execution
- Acted as the point of contact and liaison for AvantStay with internal and external stakeholders
- Managed additional onboarding and operations projects as necessary.
- Created smooth onboarding processes to help new hires adjust to company policies, procedures and processes.
- Worked closely with new hires, answering questions and addressing various concerns during onboarding process.
Area Manager
Avantstay
12.2019 - 08.2021
- Performed regular building and unit inspections to ensure hospitality standards are met and the homes are safe for guests, owners, and staff
- Ensured the highest level of customer service to current and prospective owners in order to maintain a positive brand image and company reputation
- Supervised/oversee the rental program and rental management agreements
- Supervised/oversee and work with department managers of housekeeping and maintenance
- Maintain the highest quality of staff through effective recruiting, hiring, retention, coaching, succession planning, and training.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
Local Operations Manager
Vacasa
12.2017 - 12.2019
- Performed regular building and unit inspections to ensure hospitality standards are met and the homes are safe for guests, owners, and staff
- Ensured the highest level of customer service to current and prospective owners in order to maintain a positive brand image and company reputation
- Supervised/oversee the rental program and rental management agreements
- Supervised/oversee and work with department managers of housekeeping and maintenance
- Oversee and approve weekly staffing levels, hold managers accountable for accurate time reporting, work-order generation, and record keeping
- Supervise and work closely with managers and regional HR staff in recruiting, approving, and retaining employees
- Staged and oversee the onboarding of new rentals in various markets across the country
- Maintaining that all STRs are in compliance with state regulations
- Maintain the highest quality of staff through effective recruiting, hiring, retention, coaching, succession planning, and training.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Administrative Assistant/ CNA/MA
Maxim Healthcare Services
06.2013 - 12.2017
- Managed multiple Outlook calendars, schedule meetings/events using judgment to resolve conflicts
- Coordinated and arranged logistics for various meetings/events and external events including meetings, conferences, entertainment, receptions, and dinners
- Served as the primary contact for office deliveries/mail, office supplies, maintenance issues, equipment requests, new hire set up, etc
- Maintained email distribution lists
- Communicating flow within the department via telephone, email, and intranet
- Provided general administrative support, including making copies, filing, answering phones, delivering mail, sending faxes, drafting and typing correspondence, spreadsheets, presentations, etc
- Reported PTO/EIB for assigned area of responsibility on a monthly basis
- Attended meetings, draft meeting minutes, and distribute outcomes as requested
- Assisted in on-boarding new employees, contractors, and vendors
- Maintains supplies and equipment to meet departmental needs
- Records management.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
Communications Specialist
Navilife/Phi Air Medical
11.2014 - 11.2015
- Working in a call center that supports the overall operations by assisting the clinical staff with patient placements, bed assignments, transportation, and data entry as defined by allocated workflows in support of each market served by Lifesaving Health Solutions and PHI Air Medical
- Performs documentation audits and develops QI reports as defined by leadership.
Education
Bachelor's degree in Business Administration -
Hopkinsville Community College
05.2013
Skills
- Property Management
- Customer Service
- Communications
- Empathy
- Problem Solving
- Attention to detail
- Technical Support/ Troubleshooting
- Interior Design
- Human Resources
- Recruiting
- Performance Management
- Office Management
- Talent Recruitment
- Strategic Planning/Process Improvement
- Project Management
- Administrative Management
- Training and Onboarding
- Tool used; Microsoft Word, Google Suites, Streamline, Breezeway, Salesforce, Hubspot, Asana, ClickUp, Airtable, DocuSign
Personal Information
Work Permit: Authorized to work in the US for any employer
Creative Writing, Reading, Travel, Video Games, Outdoor Adventurer
I have always had a passion for creative writing and storytelling. I love how writing allows me to use my imagination and transport readers to different worlds. Reading is another favorite hobby of mine as it fuels my creativity and I enjoy discovering new authors. I am also very interested in travel so I can experience other cultures and places. Exploring new destinations gives me inspiration for my writing. In my free time, I enjoy immersing myself in video game worlds and love how they combine storytelling and problem-solving. Finally, nothing recharges me more than outdoor adventures where I can appreciate nature's beauty and test my physical limits through activities like hiking, camping and rock climbing. These varied interests continually feed my curiosity and thirst for new experiences.
Timeline
Partner Success Associate
Extenteam
06.2023 - 11.2023
Onboarding Manager
AvantStay
08.2021 - 11.2022
Area Manager
Avantstay
12.2019 - 08.2021
Local Operations Manager
Vacasa
12.2017 - 12.2019
Communications Specialist
Navilife/Phi Air Medical
11.2014 - 11.2015
Administrative Assistant/ CNA/MA
Maxim Healthcare Services
06.2013 - 12.2017
Bachelor's degree in Business Administration -
Hopkinsville Community College
Similar Profiles
Cherry Lyn MedinaCherry Lyn Medina
Office Assistant at ExtenteamOffice Assistant at Extenteam
Cierra DevallCierra Devall
Carhop/Cashier at Sonic Drive-InCarhop/Cashier at Sonic Drive-In
Andy DavisAndy Davis
Athletic Director/Head Football Coach at West Ridge Middle SchoolAthletic Director/Head Football Coach at West Ridge Middle School