Brittania Bell
Chicago,IL
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
5
5
years of professional experience
Work History
Patient Care Coordinator
Beloved Community Family Wellness Center
Chicago, IL
09.2023 - Current
- Scheduled appointments for patients and coordinated follow-up visits as needed.
- Maintained accurate records of all patient care activities using electronic health record systems (NEXTGEN).
- Monitored patients' vital signs including temperature, blood pressure, pulse rate, respiration rate, height, weight.
- Ensured that all necessary documentation was completed accurately and submitted in a timely manner.
- Assessed patient's need for additional resources such as home health aides or durable medical equipment suppliers in order to provide appropriate level of care.
- Processed patient intake information and updated medical records prior to treatment.
- Scheduled evaluations and procedures for patients.
- Completed insurance verifications and claim forms for patient intake and processing.
Data Entry Clerk
CVS HEALTH CORPORATION
Chicago , IL
12.2019 - 11.2024
- Prepared summaries of daily work completed for review by supervisors.
- Collaborated with other departments to resolve issues regarding incorrect data entries.
- Utilized specialized software applications related to the job role.
- Ensured compliance with all relevant rules and regulations governing data entry activities.
- Maintained confidentiality of sensitive information entered into the system.
- Reviewed existing information for accuracy and made necessary corrections.
- Created spreadsheets to track data entries.
- Checked source documents against entered data to ensure accuracy.
- Scanned documents into appropriate databases for storage purposes.
Customer Experience Representative
Grainger
Lake Forest, IL
02.2022 - 09.2023
- Assisted customers in navigating the website and providing technical support.
- Provided customer service through live chat, email, and phone support.
- Resolved customer inquiries and complaints in a timely manner.
- Analyzed customer feedback to identify areas of improvement for the company.
- Answered inbound calls, chats and emails to facilitate customer service using Salesforce.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Meet a monthly quota for quality assurance and monthly metrics.
Patient Access Representative
Northshore University Healthsystem
Skokie, IL
11.2020 - 12.2022
- Processed patient admissions, registrations, transfers, and discharges according to established procedures.
- Verified insurance coverage for services provided by the facility.
- Assisted with scheduling outpatient appointments.
- Responded to patient inquiries regarding billing or financial matters.
- Scanned documents into electronic medical records system.
- Created new patient accounts in EMR system (EPIC) as needed.
- Maintained confidentiality of all patient information in accordance with HIPAA regulations.
- Answered phones promptly in a professional manner.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Collaborated with clinical and administrative staff to meet patient needs.
Education
Associate of Science - Healthcare Administration
Ultimate Medical Academy
Clearwater, FL07-2023
Skills
- Medical Data Collection
- Patient Relations
- Organizational standards
- Healthcare operations
- Articulate Communication
- Filing and Recordkeeping
- HIPAA Compliance
- Medical Terminology
- Insurance Verification
- Customer Service
- Documentation
- Quality Assurance
- Patient Records Management
- Data accuracy
- Data Security
- Word Processing
- File Management
- Data transcription
Timeline
Patient Care Coordinator
Beloved Community Family Wellness Center
09.2023 - Current
Customer Experience Representative
Grainger
02.2022 - 09.2023
Patient Access Representative
Northshore University Healthsystem
11.2020 - 12.2022
Data Entry Clerk
CVS HEALTH CORPORATION
12.2019 - 11.2024
Associate of Science - Healthcare Administration
Ultimate Medical Academy
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