Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brittania Shorter

Austin

Summary

Experienced in customer service and technical support, effectively identifying and resolving issues to enhance user satisfaction. Demonstrated ability to collaborate with colleagues across departments, contributing to improved team performance and operational efficiency. Recognized for maintaining accurate records and providing timely responses to customer inquiries, ensuring compliance with service standards. Proven track record of utilizing advanced technical skills to troubleshoot complex problems while fostering a positive environment for both customers and team members.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.

An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.

Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.

Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Motivated student eager to apply classroom knowledge to real-world experiences, with a strong willingness to learn and contribute. Effective communicator with a collaborative mindset, ready to bring fresh perspectives and a strong work ethic to any team.

Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.

Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly.

Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.

Outgoing student pursuing flexible part-time employment with weekend and evening shift options.

Motivated high school student with a track record of academic excellence looking for part-time work. Intends to develop professional work experience utilizing excellent communication and time management skills.

A committed student eager to leverage exceptional communication and interpersonal skills in a professional setting. Possesses experience in data entry and money handling. Capable of quickly memorizing product details and fostering strong customer relationships.

Overview

7
7
years of professional experience
1
1
Certification

Work History

MHT

Austin Oaks Hospital
Austin
02.2019 - 05.2025
  • Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Recognized by management for providing exceptional customer service.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Worked effectively in team environments to make the workplace more productive.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Completed day-to-day duties accurately and efficiently.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Updated and maintained databases with current information.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Apple at Home Advisor

Teleperformance
08.2018 - 12.2019
  • Created detailed reports summarizing customer service activities on a weekly basis.
  • Identified potential problems with products and services and recommended solutions.
  • Participated in team meetings to discuss challenges faced while dealing with customers.
  • Provided technical support to customers by troubleshooting and resolving issues related to their products.
  • Collaborated with colleagues from different departments to resolve complex customer issues.
  • Ensured compliance with company policies regarding customer service standards.
  • Provided feedback on product design or functionality based on user experience data.
  • Provided guidance on use of products or services to ensure customer satisfaction.
  • Assisted customers with product registration, warranty claims, and other inquiries.
  • Worked closely with management teams to develop tactics that increase sales volume.
  • Responded promptly to customer emails and phone calls in a courteous manner.
  • Evaluated existing systems and processes for quality assurance purposes.
  • Maintained accurate records of customer interactions in the database system.
  • Developed procedures for handling common customer inquiries efficiently.
  • Reviewed incoming orders for accuracy before processing them for shipment.
  • Conducted regular training sessions for new staff members on the job duties of an At-Home Advisor.
  • Ensured compliance with all applicable regulations, policies, procedures and standards.
  • Implemented new strategies to improve overall efficiency of operations.
  • Tracked customer feedback using surveys, polls, or other methods.
  • Analyzed data for trends in order processing and customer service performance.
  • Monitored competitor activity to stay abreast of market changes and industry trends.
  • Researched customer complaints and questions through online resources.
  • Used approved crisis intervention techniques in emergency situations.
  • Encouraged and reassured clients throughout transitions to facilitate smooth discharge.
  • Assisted with planning and coordination of activities and outings based on individual needs.
  • Documented current patient information to update vital signs, behaviors, and eating habits.
  • Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
  • Enhanced patient wellbeing by supporting participation in recreational activities.
  • Advocated for disabled individuals to foster communication and self-expression and achieve goals.
  • Monitored client's well-being, safety, and comfort under physician direction.
  • Reported changes in client condition to administrators, facilitating nursing intervention.
  • Assisted individuals in learning and developing new skills.
  • Accompanied or transported clients to appointments, errands and social activities.

Education

Associate of Science - Radiology

Austin Community College
Austin, TX
05-2035

Certified Electronic Medical Records Specialist - Heath Care

Capital City Careers
Electronic Medical Records Specialist
11-2022

High School Diploma -

Lawton High School
Lawton Oklahoma
05-2002

Skills

  • Medical record management
  • Customer service
  • Regulatory compliance
  • Data entry
  • Problem solving
  • Team collaboration
  • Time management
  • Friendly, positive attitude
  • Teamwork and collaboration
  • Computer skills
  • Multitasking
  • Communication
  • Multitasking Abilities
  • Flexible and adaptable
  • Problem-solving
  • Leadership
  • Calm under pressure
  • Organizational skills
  • Attention to detail
  • Active listening
  • Dependable and responsible
  • Microsoft office
  • Excellent communication
  • Critical thinking
  • Decision-making

Certification

Cna certified

SAMA trained.

Cpi trained

Ekg trained

First Aid certified

Electronic medical records specialist certification

Timeline

MHT

Austin Oaks Hospital
02.2019 - 05.2025

Apple at Home Advisor

Teleperformance
08.2018 - 12.2019

Associate of Science - Radiology

Austin Community College

Certified Electronic Medical Records Specialist - Heath Care

Capital City Careers

High School Diploma -

Lawton High School
Brittania Shorter