Brittanica Seals
Jonesboro,AR
Summary
Dedicated customer service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
6
6
years of professional experience
Work History
Senior Customer Service Representative
Activus connect
10.2022 - 11.2024
- Assisting staff with resolving complex customer issues and implementing targeted solutions
- Cross-trained in multiple departments to process customer service requests via phone support, email support, or live chat when needed
- Documenting customer correspondence in CRM to track requests, problems, and solutions was another key responsibility, ensuring effective communication and follow-up
- Additionally, properly diagnosed customer needs and proactively educated them about the features and benefits of company products and services, fostering stronger customer relationships and satisfaction
Customer Resolution Specialist
foundever
11.2020 - 09.2022
- Contributed to the business's achievement and maintenance of industry-leading customer service ratings
- Assistance was provided in analyzing complaints, issues, and grievances, forwarding them to designated departments for investigation and response
- Strong communication and negotiation skills were employed to keep revenue streams alive, and refunds were offered as a last resort to maintain customer satisfaction
- Additionally, effectively managed a high volume of inbound and outbound customer calls, ensuring a responsive and proactive approach to addressing customer needs and concerns
Technical Support Representative
Harris Healthcare
03.2019 - 11.2020
- Technical support was provided to over 300 customers, aiding in the resolution of their technical issues, as well as assisting them in setting up and troubleshooting hardware and software systems
- Maintaining customer satisfaction was prioritized through the provision of timely and accurate solutions to their inquiries
- Additionally, customer complaints were promptly addressed and resolved, ensuring customer loyalty through the delivery of excellent customer service
Education
MA - Business
American Public University
Charles Town, WVBachelor’s degree - Psychology
American Public University
Charles Town, WVSkills
- Excellent Customer Service
- Oral & Written Communication
- Multi-tasking Abilities
- Inbound & Outbound Calls
- Issue & Complaint Resolution
- Data Entry & Maintenance
- Windows 10&11
- Bullhorn
- Chat
- Empathy
- Salesforce
- CRM
- Active Listening Skills
- Microsoft Office Suite Expertise
- Technical Support Expertise
- Customer Interaction Skills
- Call Center Operations
- Work Task Prioritization
- Google Suite
- Front Desk Applications
- Peoplesoft/PeopleNet
- Positive Attitude
- Payroll
- AESOP
Timeline
Senior Customer Service Representative
Activus connect
10.2022 - 11.2024
Customer Resolution Specialist
foundever
11.2020 - 09.2022
Technical Support Representative
Harris Healthcare
03.2019 - 11.2020
MA - Business
American Public University
Bachelor’s degree - Psychology
American Public University
Similar Profiles
ALIYAH CASTROALIYAH CASTRO
Claims Analyst at Activus Connect LLCClaims Analyst at Activus Connect LLC
Cameron DabbsCameron Dabbs
Human Resources Assistant at Activus ConnectHuman Resources Assistant at Activus Connect
Maliyah MckenzieMaliyah Mckenzie
Supervisor at Activus ConnectSupervisor at Activus Connect
Samanica PhillipsSamanica Phillips
Customer Service & Loan Assistant at Activus ConnectCustomer Service & Loan Assistant at Activus Connect
Arthur MillsArthur Mills
Host at Outback SteakhouseHost at Outback Steakhouse