Brittanie Austin
San Antonio,Tx
Summary
Dedicated and detail-oriented professional with over 7 years of experience in benefits coordination, billing, and
patient care within dental office settings. Proven ability to enhance patient satisfaction through exceptional
service and efficient handling of insurance claims. Adept at multitasking in fast-paced environments while
maintaining a high level of accuracy and professionalism. Seeking to leverage expertise to contribute to a
dynamic dental team.
Overview
12
12
years of professional experience
Work History
Patient Care Coordinator
Alamo Maxillofacial Surgical Associates
2024.06 - Current
- Treatment Plan Presentations: Present treatment plans to patients, explaining procedures and associated fees.
- Financial Assistance: Assist patients with financing and payment arrangements to ensure affordability and compliance.
- Patient Scheduling: Schedule returning patients for follow-up treatments and appointments.
- Insurance Management: Verify insurance coverage, send claims, post payments, and manage collections.
- Account Management: Oversee patient accounts, ensuring accuracy and timely updates.
- Front Office: Manage front office tasks, ensuring a smooth and efficient workflow.
- Team Collaboration: Work closely with other professionals to form a highly effective team, attending to the administrative tasks of the office.
Benefits & Billing Coordinator
Natomas Crossing Dental Care
2017.01 - 2024.01
- Reviewed and posted daily payments
- Conducted reconciliation of bank statements to deposit slips to ensure accurate posting of insurance payments
- Developed and maintained detailed records of patient benefit plans, including eligibility requirements and payment options
- Conducted verification of insurance benefits for patients
- Created instructional materials such as manuals and handbooks for training
- Organized and facilitated training sessions for new hires and existing employees.
Service Coordinator
Maita Toyota
2015.01 - 2017.01
- Answered calls, left voicemails, and scheduled follow-up calls to drive customer engagement
- Successfully scheduled appointments, ensuring all details were documented accurately and efficiently
- Advised customers on automotive maintenance and repair services
- Coordinated with multiple departments to ensure smooth operations; organized and efficient
- Proficient at navigating multiple computer windows at a time; multi-tasking.
Director
Chick-fil-A
2013.01 - 2015.01
- Performed daily store opening and closing duties including cash handling and reconciliations
- Provided excellent customer service to guests while maintaining high standards of hospitality
- Implemented new hire training program to onboard and train new employees
- Interviewing
- Oversee daily operations of the store
- Manage team.
Education
Bachelor of Arts - Psychology
University of California, Davis
Davis, CA12.2023
Associate of Arts - Social And Behavioral Sciences
Sacramento City College
Sacramento, CA05.2021
Associate of Science - Biology
Sacramento City College
Sacramento, CA05.2021
Associate of Science - General Science
American River College
Sacramento, CA05.2021
Skills
Communication
Interpersonal skills
Solution Oriented
Data Collection
Record Keeping
Training
Customer Service
Organization and planning
Microsoft office
Dentrix
Timeline
Patient Care Coordinator
Alamo Maxillofacial Surgical Associates
2024.06 - Current
Benefits & Billing Coordinator
Natomas Crossing Dental Care
2017.01 - 2024.01
Service Coordinator
Maita Toyota
2015.01 - 2017.01
Director
Chick-fil-A
2013.01 - 2015.01
Bachelor of Arts - Psychology
University of California, Davis
Associate of Arts - Social And Behavioral Sciences
Sacramento City College
Associate of Science - Biology
Sacramento City College
Associate of Science - General Science
American River College
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