Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Certification
Work Availability
Quote
Timeline
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Brittanie Billberry

Brittanie Billberry

Phoenix,AZ

Summary

Experienced Stylist with years of experience working with varying hairstyles and treatments. Customer-oriented professional with dedication to satisfaction and consistent communication. Technically trained to use Babyliss and Marcel tools and Matrix Professional plus various products to achieve desired outcomes.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Stylist

Drybar Holdings
Scottsdale, AZ
08.2018 - Current
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Monitored current trends to understand fashions and better serve customer needs.
  • Worked with men, women and children to complete blowouts on daily basis.
  • Recorded notes for future reference about customer preferences and services delivered.
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Assessed customer hair texture, treatment history and desired outcome to determine services required.
  • Promoted products and services on social media platforms to increase reach, engage with potential clients and showcase service portfolio.
  • Worked on 7+ customers daily while maintaining distinguished cleanliness and organization of work areas.
  • Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
  • Designed individualized plans to assist customers in healing damaged or dry hair.

Stylist

Twizted Manez Beauty And Barber
Goodyear, AZ
05.2018 - Current
  • Used clips and shears to complete various types of fades, shaves and cuts.
  • Styled hair according to customer preferences.
  • Answered incoming telephone calls and scheduled appointments for clients.
  • Educated customers on products to maximize benefits.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Consulted with clients to assess personal style preferences and unique needs.
  • Managed business customer service, responding to requests and concerns promptly.
  • Completed safety training and certifications to minimize risk of infection or injury to customers.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Consistently received positive performance reviews from guests.
  • Resolved guest complaints about service or style.
  • Shampooed, conditioned and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
  • Distributed business cards outside of salon to generate new business.
  • Completed in-home services for elderly clients unable to travel to salon.
  • Sold and promoted hair care products and cosmetics, helping increase salon revenues by 19%.
  • Maintained master calendar of appointments and employee shifts.
  • Maintained regular client list of up to 5+ repeat customers while handling 1 to 2 walk-in clients daily.
  • Used scissors, trimmers, clippers, razors and brushes on over 50+ customers with 95% customer satisfaction rate.
  • Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.

Stylist Associate

JC Penny Salon
Phoenix, AZ
09.2016 - 07.2018
  • Advised client base of new products and seasonal fashions to increase store sales.
  • Increased revenue and sales through strategic merchandising, inventory selection and visual display techniques.
  • Assisted customers with merchandise selection and provided personal shopping and styling, generating over 8% revenue growth annually.
  • Exhibited exceptional product knowledge of traditional and recent trends in fashion, continuously exceeding quarterly corporate performance metrics.
  • Educated customers on products to maximize benefits.
  • Trimmed, cut and shaped hair and hairpieces based on customer preference.
  • Processed payments, entering sales in register for prompt customer service.
  • Mixed pigments and used proper techniques to achieve desired color.
  • Completed safety training and certifications to minimize risk of infection or injury to customers.
  • Determined appropriate hair treatments based on conditions and textures.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Resolved guest complaints about service or style.
  • Counted and documented opening and closing cash amounts daily.
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Organized sales area and work station to showcase products and boost sales.
  • Recorded notes for future reference about customer preferences and services delivered.
  • Distributed business cards outside of salon to generate new business.
  • Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
  • Completed wet styling, thermal styling, permanent waving and hair relaxing services.
  • Permed, relaxed and bleached hair for customers daily.
  • Serviced high-profile clients with intricate coloring and highlighting techniques.
  • Escorted guests to and from treatment rooms for specialty salon services.
  • Completed in-home services for elderly clients unable to travel to salon.
  • Designed individualized plans to assist customers in healing damaged or dry hair.

Receptionist

Elements Massage
Phoenix, AZ
06.2017 - 05.2018
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Resolved customer problems and complaints.
  • Responded to inquiries from callers seeking information.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Corresponded with clients through email, telephone or postal mail.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
  • Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
  • Managed 2-line phone system directing individuals to desired personnel and providing general information about operations.
  • Supported various administrative duties by proofreading, transcribing and invoicing.
  • Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Kept records in CRM to maintain customer data.

Cashier/Lead Hostess

ZK Grill
Phoenix, AZ
05.2011 - 06.2017
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Helped customers complete purchases, locate items and join reward programs.
  • Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Restocked and organized merchandise in front lanes.
  • Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Received and processed customer payments.
  • Processed checks, cash and credit purchases or refunds.
  • Educated employees on register use, merchandising and customer service.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Increased customer loyalty and retention.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Helped management develop employee improvement plans to motivate team members to higher levels of performance, skill and efficiency.
  • Oversaw weekly and seasonal merchandising and signage changes to promote specific products.
  • Developed standard operating procedures.

Education

No Degree - Cosmetology

Avalon School of Cosmetology
Phoenix, AZ
12.2015

High School Diploma -

North High School
Phoenix, AZ
12.2008

Skills

  • Excellent Communication
  • Special Occasion Styling
  • Color Selection
  • Hair Extensions
  • Hair Conditioning and Styling
  • Originality and Creativity
  • Cross-Selling and Upselling
  • Active Listening
  • Brand Promotion
  • Subject Research
  • Art Exhibitions
  • Women's Haircuts
  • Customer Loyalty
  • Attention to Detail
  • Scalp Massages
  • Creative Thinking
  • Presentations and Demonstrations
  • Positive Rapport-Building
  • Information Updates
  • Product Knowledge
  • Transportation and Errands
  • Customer Service
  • Cleaning and Sanitizing

Accomplishments

  • Selected as “Employee of the Month” for attention to detail and outstanding customer service. -JC Penney, Twizted Manez
  • Cut and styled hair for models at the Cut Party and Phoenix hair Hair Show.

Certification

-Matrix Professional basic knowledge color class. -JC Penney

-Barbicide knowledge. -Drybar

-Natural hair cut and style, Silk press, updo styling and foiling techiques. -HBLive

-Updo styling -Sharp University Online

-Currently enrolled in short cut styling classes from Lakeisha Michelle

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

I have not failed. I’ve just found 10,000 ways that won’t work.
Thomas Edison

Timeline

Stylist

Drybar Holdings
08.2018 - Current

Stylist

Twizted Manez Beauty And Barber
05.2018 - Current

Receptionist

Elements Massage
06.2017 - 05.2018

Stylist Associate

JC Penny Salon
09.2016 - 07.2018

Cashier/Lead Hostess

ZK Grill
05.2011 - 06.2017

No Degree - Cosmetology

Avalon School of Cosmetology

High School Diploma -

North High School

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Brittanie Billberry