Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Brittanie Brown

Bradenton,FL

Summary

Highly experienced in customer service known for exemplary team-building and project oversight skills. Gifted at working within a team setting. Performance history of developing strong collaborative relationships, and delivering impressive results. Diligent sales representative, with experience in retail settings as well. Focused on keeping merchandise presentable to maximize business revenue. Effectively demonstrates products, overcomes objections. Persuasive in negotiating contracts, and diplomatic in communicating with customers to build long-term, productive relationships. Natural leader with a proven record of exceeding sales targets and driving customer service excellence. Skilled in training and mentoring new associates on methods and techniques to build customer retention and boost loyalty. Passionate about helping customers and delivering exceptional experiences with every interaction. I am also very excited to learn new techniques and take pride in my work by making sure each task is done according to company standards.

Overview

17
17
years of professional experience

Work History

CEO

Conquista Apparel
Bradenton, Florida
01.2019 - Current
  • I am the designer and owner of the company specializing in clothing for men, women, and children.
  • Lead sales, and predict patterns in fashion to drive sales.
  • Developed and implemented strategic business plans to increase company profitability.
  • Negotiated contracts with vendors to secure competitive pricing for goods or services.
  • Overseen the daily operations of the organization and ensured compliance with applicable laws and regulations.
  • Directed long-term research initiatives to identify new markets for growth opportunities.
  • Reviewed current systems and processes regularly for potential improvements or upgrades.

Sales Associate

Victoria's Secret & PINK
Sarasota, FL
03.2019 - 12.2021
  • Helped customers complete purchases, locate items and join reward programs.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Folded and arranged merchandise in attractive displays to drive sales.
  • Worked with loss prevention in monitoring shopper behavior.
  • Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
  • Issued receipts and processed refunds, credits or exchanges.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Stocked merchandise, clearly labeling items and arranging according to size or color.
  • Greeted customers and helped with product questions, selections and purchases.

Visual Merchandiser Manager

Steinmart
Sarasota, FL
06.2017 - 10.2019
  • Managed merchandising standards and maintained consistency across distribution channels.
  • Helped stores adapt spaces to accommodate merchandise within spatial constraints and inventory storage availability.
  • Ran new product launches with global, cohesive approach focused on delivering recognizable branding and exceeding revenue targets.
  • Organized and tracked departmental receipt flow for new and reordered merchandise.
  • Set up the floor for sales for the district managing 4 stores

Key Holder Leader

Solstice Sunglasses
Sarasota, FL
10.2018 - 03.2019
  • Trained team members in successful strategies to meet operational and sales targets.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Opened and closed store 5/6 days per week by counting registers, making deposits and storing and filing all daily paperwork.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Completed store opening and closing procedures.
  • Rotated stock according to dates and protocols.
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Created employee schedules to align coverage with forecasted demands.
  • Oversaw team of 5 employees.
  • Broke down boxes and disposed of trash.
  • Accepted and processed customer returns.
  • Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Counted out cash drawers and balanced totals.

Business to Business Accounts Manager

Ecreek Solutions
Denver, CO
07.2008 - 08.2015
  • Managed client accounts to ensure satisfaction and retention.
  • Developed strategic plans to enhance client relationships and business growth.
  • Negotiated contracts and terms to align with client expectations and company policy.
  • Made sales for the company and told how having dish network in their offices would improve sales.
  • Provided technical support to customers on product usage and troubleshooting issues.
  • Organized and improved both long selling cycles and short-term revenue opportunities to effectively capture quarterly revenue.

Education

Bachelor of Arts - Fashion Design

The Art Institute of Colorado
Denver, CO
08.2015

Associate of Science - Business Marketing

Manatee Community College
Bradenton, FL
06.2007

Skills

  • Excellent people skills
  • Contract negotiation
  • Sales forecasting
  • Operational oversight
  • Client relationship management
  • Stocking and replenishing
  • Upselling
  • Expert in asking customers to sign up for the stores card and coupons
  • Visual merchandising
  • Business development
  • Brand positioning
  • Employee training
  • Team leadership
  • Communication skills

Accomplishments

    At my first job Dish Network I drove retention sales on my team with highest sales in my group. As well as Solstice with sales driving from $1000-3,000 weekly.

    As Visual Merchandiser I was responsible for the district three stores in the southern region.

    Lastly I worked as a mentor for a girls dance group for over 10 years thus giving me constructive and crit thinking skills.

Languages

3

Timeline

Sales Associate

Victoria's Secret & PINK
03.2019 - 12.2021

CEO

Conquista Apparel
01.2019 - Current

Key Holder Leader

Solstice Sunglasses
10.2018 - 03.2019

Visual Merchandiser Manager

Steinmart
06.2017 - 10.2019

Business to Business Accounts Manager

Ecreek Solutions
07.2008 - 08.2015

Bachelor of Arts - Fashion Design

The Art Institute of Colorado

Associate of Science - Business Marketing

Manatee Community College
Brittanie Brown