Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic

Brittanie Chiles

Charlotte,NC

Summary

Experienced training coordinator adept at supporting training operations and facilitating communication between participants and instructors. Skilled in identifying needs and devising improvement plans. Strong background in instruction and program development. Driven Training Coordinator with relevant experience in creating and implementing effective training programs. Strong background in identifying organizational training needs, designing curriculum, and facilitating learning sessions. Skills include project management, interpersonal communication, and team collaboration. Have made significant impact in previous roles by improving employee performance through strategic training initiatives.

Overview

14
14
years of professional experience

Work History

Patient Connection Concierge

Atrium Healthcare
Charlotte, NC
08.2024 - Current
  • Processed patient admissions, registrations, transfers, and discharges according to established procedures.
  • Verified insurance coverage for services provided by the facility.
  • Collected co-pays and other payments from patients at time of service.
  • Assisted with scheduling outpatient appointments.
  • Responded to patient inquiries regarding billing or financial matters.
  • Ensured accuracy of all data entered into computer system.
  • Scanned documents into electronic medical records system.
  • Created new patient accounts in EMR system as needed.
  • Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
  • Assisted with preparing daily cash reports for accounting department.
  • Maintained confidentiality of all patient information in accordance with HIPAA regulations.
  • Resolved discrepancies between hospital systems and third party payers.
  • Provided assistance to internal departments when needed.
  • Answered phones promptly in a professional manner.
  • Facilitated communication between patients, staff members, and third party payers.
  • Reviewed account receivables for accuracy prior to sending out statements.
  • Actively participated in team meetings and training sessions.
  • Collaborated with other departments to ensure quality customer service was delivered.
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Verified demographics and insurance information to register patients in computer system.
  • Organized and maintained records by updating and obtaining both personal and financial information from patients.
  • Communicated financial obligations to patients and collected fees at time of service.
  • Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
  • Coordinated with clinical staff to manage patient flow, reducing wait times and improving satisfaction.
  • Processed insurance verifications and authorizations to ensure coverage of services.
  • Contributed to team meetings, sharing insights and strategies for improving patient access services.
  • Coordinated scheduling of appointments across multiple departments to optimize patient care.
  • Handled high volume of incoming calls, providing exceptional customer service to patients and families.
  • Addressed patient inquiries and concerns, resolving issues in a timely and empathetic manner.
  • Verified patients' insurance and payment methods during admissions or check-in processes.

Training Coordinator

Octapharma Plasma Inc
04.2019 - 03.2022
  • Planning, implementing, maintaining, and evaluating training programs and policies at the center level.
  • Coordinates, facilitates, administers, monitors, and evaluates the effectiveness of training efforts and implements corrective action as necessary.
  • Partners with center leadership and Quality to assess instructional effectiveness by determining the impact of training on employee skills and the impact on center KPIs.
  • Works with Center Management to ensure training needs are identified, planned, aligned, and addressed.
  • Works in the production areas of the donor center, as required by Center Leadership.
  • Monitor's training reports within the Learning Management System for the respective roles to ensure that initial and annual training is completed on time for each role and individual staff members.
  • Trains employees on SOPs, company policy, safety and regulatory guidelines, and changes.
  • Creates and maintains compliant training records and files, and ensures training schedules and documentation are up to date in accordance with laws, regulations, and company SOPs.
  • Monitors new hire training and ensures timely completion and effectiveness of training, including the deployment of new hire onboarding, coordinating schedules, and follow-up with the Designated Trainers responsible for training.
  • Performs duties as a Designated Trainer, including but not limited to conducting on-the-job and certification training for new and existing employees to meet regulatory requirements.
  • Assists Center Leadership in the selection process and training, as well as evaluating the performance and effectiveness of Designated Trainers.
  • Ensures all certifications, including state-specific licenses/certifications, are maintained, tracked, and recorded within required time frames.
  • Meets weekly with Center Leadership team to provide updates and work with them on new hire progress, SOP changes and rollouts, scheduling issues, and training concerns.
  • Collaborates with Center Leadership to ensure cross-training opportunities are identified and effectively utilized for staff.
  • Performs as a member of the Safety Committee and completes periodic safety checklist, conducts safety presentation at monthly staff meeting, ensures OSHA documentation is posted timely in the center, and implements ad hoc training that addresses violation observations.
  • Works with Quality on targeted training to address deviation issues identified.
  • Provides updates to Field Leadership team on center training issues.
  • Supports the audit process and works with Center and Field Quality Leadership teams to address training in response to audit findings, corrective, and preventative actions.
  • Maintains confidentiality of personnel information, donor information, and donor center information.

Resident

Homewood Suites by Hilton
08.2018 - 02.2019
  • Performs general housekeeping duties including mopping, cleaning bathrooms and kitchens, dusting and emptying garbage cans
  • Quickly and thoroughly cleans and disinfects resident's room after discharges and prior to next admission
  • Spot cleans walls and windows
  • Cleans baseboards, pictures, and lights
  • Reports any pertinent information to management related to the well-being of the resident
  • Follows all approved infection control procedures

BIC Warehouse
04.2018 - 07.2018
  • Responsible for accurate, damage-free selection of cases of product to fill customer orders, meet pick-up schedules, and construct sturdy and balanced pallet loads and bundles of cartons for accurate, damage-free shipping
  • Properly create pallets Hi-Ti as directed by the system and bundles in accordance with all customer compliance guidelines
  • Responsible for accurately applying the proper shipping labels on the pallets and bundles, and the required Hazardous Material documentation accordingly

Access Outreach Specialist

Carolinas HealthCare System
08.2016 - 11.2017
  • Answers inbound and/or places outbound telephone calls as assigned and appropriately directs callers and ensures all calls are handled efficiently and in a timely manner
  • Schedules various types of appointments for physicians, advanced clinical practitioners, and other clinicians, and communicates any necessary instructions to the patient
  • Contacts patients by phone to remind of upcoming appointment(s), ask to follow up care questions, and to provide special instructions if needed
  • Cancels and reschedules appointments as needed
  • Takes requests for refills, labs and test results, if required
  • Assists with patient message call backs and prescription refill questions
  • Organizes, expedites and follows-up on any paperwork related to patient care
  • Opens, sorts and distributes mail, correspondence, transcription, lab results and diagnostic testing as assigned
  • Assists with identifying and initiating necessary referrals for specialist appointments, procedures or tests

Sales Prices

T.J. Maxx
Charlotte, USA
08.2010 - 07.2017
  • Greet customers and ascertain what each customer wants or needs
  • Describe merchandise and explain use, operation, and care of merchandise to customers
  • Recommend, select, and help locate or obtain merchandise based on customer needs and desires
  • Compute sales prices, total purchases and receive and process cash or credit payment
  • Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits
  • Prepare merchandise for purchase or rental
  • Inventory stock and requisition new stock
  • Ticket arranges and display merchandise to promote sales
  • Exchange merchandise for customers and accept returns

Sr. Medical Screener

Octapharma Plasma Inc
  • Registering new and current donor
  • Conducting a series of screening procedures to determine suitability for plasma donation
  • Maintains compliance with SOP, current Good Manufacturing Procedures (cGMP) and regulatory guidelines
  • Greets and builds rapport with donors and directs them to appropriate areas for further processing
  • Maintains donor flow while adhering to standard operating procedures
  • Remains professional always in a fast-paced environment with frequent interruptions
  • Complies with federal, state, local and company-specific regulations related to quality of product, employee and donor safety and to the proper performance of day-to-day activities
  • Acts as person accountable for area operations including but not limited to donor flow, break schedules and minor donor complaint resolution in absence of the Donor Screening Supervisor
  • Trains and provides leadership to new/existing employees
  • Reallocates area resources to alleviate process flow issues to minimize the donor's time in the center
  • Provides positive and effective guidance to Medical Screeners
  • Reports quality issues and procedural deviations to Quality Assurance and Management
  • Performs donor medical screening to determine suitability of donor to include reviewing health related documents and taking vital signs including blood pressure, pulse, and temperature
  • Performs finger sticks and utilizes screening equipment to obtain hematocrit and protein readings
  • Performs clerical duties including creating and maintaining donor record files and inputting information into the donor management computer software
  • Performs cashier duties related to payment of donor fees
  • Performs all required quality controls and legibly records the results on the appropriate logs and into the donor management computer software
  • Answers the telephone and any donor inquiries regarding the procedure, payment and company policies in a prompt, professional manner
  • Ensures all donation information is complete, accurate and legible prior to donation
  • Follows all OSHA requirements and company personnel policies
  • Remains alert for any adverse donor reactions and notifies appropriate staff
  • Maintains confidentiality with all specific donor issues and record keeping activities
  • Stocks and maintains an orderly work area with sufficient supplies to meet production demands
  • Cleans and maintains equipment daily in accordance with established procedures
  • Cleans any blood or plasma spills and performs proper procedure for disposition of biohazardous waste
  • Communicates with management regarding pertinent information regarding work areas
  • Educates new donors on the use of products made from donated plasma
  • This includes explaining the process, the tests performed, the appointment system, fees, center policies, proper nutrition and any other information pertinent to the donor
  • Ensure that all donor questions are answered timely, accurately and professionally
  • May be responsible for changing supply lot numbers
  • May track and record data for specialty plasma programs
  • Review's donor reclassification requirements and resolves donor classification issues
  • Conducts daily calibration of equipment according to appropriate SOPs

Sr. Plasma Processor

Octapharma Plasma Inc
  • Prompt and accurate collection, storage and shipping of plasma bottles and samples
  • Maintain compliance with SOP, current Good Manufacturing Procedures (cGMP) and regulatory guidelines
  • Accountable for area operations to accommodate production levels and donor arrival patterns
  • Trains and provides leadership to new/existing employees
  • Ensures prompt and sterile collection of plasma samples
  • Performs all required quality controls and reports issues to Quality Assurance and Management
  • Remains alert for any adverse donor reactions and notifies appropriate staff
  • Cleans blood or plasma spills and performs proper procedure for disposition of biohazardous waste
  • Monitors freezer and refrigerator temperatures
  • Conducts daily calibration of equipment

Education

Diploma - Medical

Brookstone College of Business
06.2013

Skills

  • Patient Care
  • Understanding of CGMP Standards
  • Precision Calibration
  • Performance Assessment
  • Infection Prevention Training
  • Infection Safety Training
  • Proficient in Administering Injections
  • Laboratory Experience
  • Quality Assurance
  • Epic
  • Vital Signs
  • Recruiting
  • EMR Systems
  • Medical Records
  • Medical Imaging
  • Insurance Verification
  • Performance Evaluation
  • Materials Organization
  • Schedule Management
  • Leadership training
  • Verbal and written communication
  • Presentation
  • Coaching and Mentoring
  • Schedule Coordination

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Patient Connection Concierge

Atrium Healthcare
08.2024 - Current

Training Coordinator

Octapharma Plasma Inc
04.2019 - 03.2022

Resident

Homewood Suites by Hilton
08.2018 - 02.2019

BIC Warehouse
04.2018 - 07.2018

Access Outreach Specialist

Carolinas HealthCare System
08.2016 - 11.2017

Sales Prices

T.J. Maxx
08.2010 - 07.2017

Sr. Medical Screener

Octapharma Plasma Inc

Sr. Plasma Processor

Octapharma Plasma Inc

Diploma - Medical

Brookstone College of Business

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Brittanie Chiles