Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brittanie Cook

Cedar Springs

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Field Technician

USICLLC
02.2022 - Current
  • Conducted field inspections to ensure compliance with safety regulations and industry standards.
  • Operated advanced detection equipment for accurate underground utility locating.
  • Collaborated with project managers to devise efficient workflow strategies in field operations.
  • Trained new technicians on equipment usage, safety protocols, and data collection techniques.
  • Implemented process improvements leading to increased efficiency in service delivery and reporting.
  • Kept detailed records of field measurements and data.
  • Minimized potential hazards through adherence to safety guidelines during all field assignments.
  • Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
  • Prepared and submitted reports to document work performed and provide progress updates to management.

Sales Representative

AT&T
06.2022 - 11.2024
  • Developed and maintained strong customer relationships to enhance loyalty and retention.
  • Collaborated with cross-functional teams to optimize service delivery and customer experience.
  • Trained and mentored junior sales representatives on best practices and product knowledge.
  • Led initiatives to streamline sales processes, improving team efficiency and performance metrics.
  • Conducted product demonstrations to educate customers on features, benefits, and usage.
  • Resolved customer complaints promptly, ensuring high satisfaction levels through effective communication strategies.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.

Farm Hand

Spartan farms meat
08.2021 - 06.2022
  • Operated machinery for processing and packaging meat products efficiently.
  • Managed livestock care, ensuring optimal health and welfare standards.
  • Assisted in maintaining cleanliness and organization of farm facilities.
  • Monitored feed levels and administered medications as needed.
  • Collaborated with team members to streamline daily operations and workflows.
  • Implemented safety protocols to minimize risks during farm activities.
  • Trained new employees on farm procedures and equipment usage effectively.
  • Conducted routine inspections of equipment to ensure operational efficiency.

Host/Dishwasher

The Corner Bar
09.2020 - 11.2021
  • Greeted and seated guests, ensuring positive first impressions and smooth dining experiences.
  • Managed reservation system to optimize seating efficiency and minimize wait times.
  • Coordinated with kitchen and serving staff to facilitate timely service during peak hours.
  • Trained new hosts on operational procedures, enhancing team effectiveness and guest satisfaction.
  • Monitored dining area to maintain cleanliness and ambiance, contributing to overall guest experience.
  • Resolved guest inquiries and complaints promptly, fostering a welcoming environment.
  • Developed strategies for improving guest flow during busy periods, enhancing operational efficiency.
  • Provided feedback to management regarding service improvements, supporting continuous enhancement initiatives.

Student Receptionist

Susan Little-Jones MD PC
04.2017 - 05.2019
  • Managed multi-line phone system to efficiently direct calls and handle inquiries.
  • Maintained organized filing systems, ensuring easy access to important documents.
  • Scheduled appointments, optimizing daily calendar for office efficiency.
  • Provided exceptional customer service, enhancing visitor experience through friendly interactions.
  • Coordinated office supply inventory, ensuring timely replenishment and efficient stock management.
  • Implemented office procedures that improved workflow and reduced response times for inquiries.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.

Education

Senior High School Education -

Link learning
Howard City, MI
06.2023

Skills

  • Food Service
  • Host/Hostess
  • Busser
  • Serving Experience
  • Kitchen Experience
  • Restaurant Experience
  • Cooking
  • Food Preparation
  • Driving
  • Communication skills
  • Field service
  • Typing
  • Professional communication
  • Data collection
  • Workplace safety
  • Field operations
  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Verbal and written communication
  • Customer/Client relations
  • Scheduling
  • Scheduling appointments
  • Office administration
  • Administrative support
  • Schedule management
  • Mail handling
  • Document management
  • Clerical support
  • Professional demeanor
  • Documentation and reporting
  • Typing speed
  • Service-oriented mindset
  • Multi-line telephone systems
  • Performance improvement
  • Record preparation
  • Front desk operations
  • Phone etiquette

Certification

Driver's License, 03/22, 03/25

Timeline

Sales Representative

AT&T
06.2022 - 11.2024

Field Technician

USICLLC
02.2022 - Current

Farm Hand

Spartan farms meat
08.2021 - 06.2022

Host/Dishwasher

The Corner Bar
09.2020 - 11.2021

Student Receptionist

Susan Little-Jones MD PC
04.2017 - 05.2019

Senior High School Education -

Link learning

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