Summary
Overview
Work History
Education
Skills
Timeline
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Brittanie Fequiere

Stone Mountain,GA

Summary

Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.

Overview

11
11
years of professional experience

Work History

Wait Staff Member

Spondivitis
Atlanta, GA
03.2023 - 09.2024
  • Greeted and welcomed customers, providing them with menus.
  • Ensured that all orders were taken correctly and in a timely manner.
  • Provided excellent customer service to guests, ensuring they had an enjoyable experience.
  • Prepared tables by setting up linens, silverware and glassware.
  • Took beverage orders from patrons and served drinks promptly.
  • Delivered food items to customers at their tables in a friendly, courteous manner.
  • Checked back with customers during meals to ensure satisfaction with food and service.
  • Answered questions about menu selections and made recommendations when requested.
  • Processed payments accurately using cash registers or point-of-sale systems.

Customer Service Representative

Assurant Mortgage Solutions
Atlanta, GA
09.2021 - 02.2023
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.

Chat Support Representative

Kelly Services
Duluth, GA
07.2019 - 08.2020
  • Answered customer inquiries regarding product features, pricing plans and orders.
  • Provided technical assistance to customers through online chat.
  • Assisted customers in navigating website and troubleshooting issues with products or services.
  • Resolved customer complaints in a timely manner while maintaining a positive attitude.
  • Documented all customer interactions and inquiries in the ticketing system accurately and completely.
  • Maintained up-to-date knowledge of company's products, services, and policies.
  • Followed established protocols for escalation of unresolved customer issues to appropriate personnel.

Sales Associate

Metro PCSInc
Atlanta, GA
03.2015 - 06.2018
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Processed transactions using a point-of-sale system.
  • Maintained up-to-date knowledge of store merchandise and policies.

Team Leader

Wendys Fast Food
Fayetteville, GA
10.2013 - 01.2015
  • Provided coaching and feedback on employee performance, encouraging professional development.
  • Developed strategies for problem solving and conflict resolution among team members.
  • Maintained a positive work environment that promoted collaboration between team members.
  • Ensured compliance with all safety regulations in the workplace.

Education

High School Diploma -

The Campus
Peachtree City, GA
05-2009

Skills

  • Order Management
  • Menu knowledge
  • Wine pairing knowledge
  • Food safety oversight
  • Professional Appearance
  • Salesmanship
  • Contract Preparation
  • Order Processing
  • Upselling
  • Sales Development
  • Payment Processing
  • Performance Tracking
  • CRM Software

Timeline

Wait Staff Member

Spondivitis
03.2023 - 09.2024

Customer Service Representative

Assurant Mortgage Solutions
09.2021 - 02.2023

Chat Support Representative

Kelly Services
07.2019 - 08.2020

Sales Associate

Metro PCSInc
03.2015 - 06.2018

Team Leader

Wendys Fast Food
10.2013 - 01.2015

High School Diploma -

The Campus

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Brittanie Fequiere