BRITTANIE HACKLER
Glenpool,OK
Summary
Dynamic healthcare administrative professional with over several years of experience, skilled in agile project management and stakeholder communication. Proven track record of enhancing operational efficiency through superior organizational abilities and a client-focused approach. Recognized as a Technical Project Manager, adept at risk assessment and driving successful project outcomes while adapting to evolving healthcare needs. Committed to leveraging expertise to support innovative solutions in the healthcare sector.
Overview
15
15
years of professional experience
Work History
Technical Project Manager
Minuteman Technology Services LLC
Marblehead, MA
04.2022 - 02.2025
- Established effective communication channels with VA staff and project contractors for expedited problem-solving.
- Coordinated with VA stakeholders to define project scope and objectives.
- Created detailed reports outlining the progress and performance metrics of each product.
- Evaluated team deliverables prior to client submission.
- Coordinated communication between internal teams, vendors, clients, and other stakeholders throughout the project lifecycle.
- Analyzed customer feedback data to determine how it can be applied to future product enhancements.
- Streamlined support workflows for optimized SLA compliance.
- Managed technical projects for VA Wayfinding initiatives at 7 locations.
Director of Data Operations
Verinovum, Inc.
Tulsa, OK
05.2019 - 04.2022
- Developed efficient methods for refining low-quality patient information.
- Specialized in use case data curation.
- Support implementation of multiple data sources and drive quality outcomes
- Served as a voting member on Governance Committee and Change Control Board.
- Efficiently supervised remote employees.
- Maintained prompt resolution of client concerns to ensure satisfaction.
Director of Analytics
Rivercross Hospice
Tulsa, OK
04.2013 - 04.2019
- Oversight of 7 sites in Oklahoma & Kansas
- Prepare data in usable formats for analysis against benchmarks, using statistical tools and techniques to identify opportunities for improvement
- Process implementation appropriate training to various offices in multiple states
- Contract management, budget management, and review
- New system implementation; HCHB, RxNT, Playmakers, MAS90
Director of Quality & Compliance
Rivercross Hospice
Tulsa, OK
04.2013 - 04.2019
- Organized and prepared cross-disciplinary teams for upcoming QA events.
- Designed monitoring systems ensuring compliance with relevant laws, regulations, and Medicare Conditions of Participation.
- Assisted agencies with survey procedures and completion of plan of corrections
- Analyzed aging billing reports to resolve claim discrepancies.
Education
Bachelors of Science - Healthcare Administration
Hodges University
01.2013
Skills
- Data Analysis
- Project Management
- Quality Assurance
- Client Relationship Management
- Workflow Optimization
- Client Support
- Data Management
- Collaborative Communication with Stakeholders
- Compliance Management
- Skilled in Medical Billing Practices
- Compliance Management
References
References available upon request.
Timeline
Technical Project Manager
Minuteman Technology Services LLC
04.2022 - 02.2025
Director of Data Operations
Verinovum, Inc.
05.2019 - 04.2022
Director of Analytics
Rivercross Hospice
04.2013 - 04.2019
Director of Quality & Compliance
Rivercross Hospice
04.2013 - 04.2019
Bachelors of Science - Healthcare Administration
Hodges University
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