Brittanie Hastings
Customer Service Management
Jarrell,TX
Summary
Creative Department Manager known for high productivity and efficiently completing tasks. Results-oriented individual with a passion and is committed to fostering for continuous learning and innovation. Possess specialized skills in project management, team leadership, and creative direction. Known for leveraging communication, analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Art Manager
Build-A-Sign
Austin, TX
01.2016 - 04.2024
- Managed the coordination and supervision of a collaborative team composed of graphic artists and customer service phone representatives to ensure adherence to quality standards.
- Lead and manage a team of 19-25 employees in the Art Department, ensuring that all tasks are completed efficiently and on time.
- Oversaw all aspects of the art department, ensuring compliance with budgetary constraints and strict project timelines.
- Continuously assessed feedback to pinpoint opportunities for enhancing efficiency in the daily operations of the art department's customer service and graphics workflows.
- Collaborated with cross-functional teams to seamlessly integrate art processes in response to evolving business needs.
- Facilitated continuous improvement initiatives with successful changes affecting daily operations.
- Participated actively in strategic planning sessions with top executives from different divisions.
- Produced detailed reports outlining progress and challenges related to art projects, areas for improvement in operations, budgeting, and staffing levels.
- Implemented and trained multiple cross department teams on efficient artwork management processes.
- Effectively recruited and maintained team members proficient in both graphic artistry and customer service.
- Conducted regular performance reviews to monitor progress of individual employees.
- Supervised, trained, and developed team members by providing guidance on department policies and procedures, while enhancing their performance and professional growth.
- Led team meetings to communicate targets, share updates, and gather feedback.
- Facilitated communication between internal teams and external clients regarding artwork requirements and deadlines.
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
- Liaised with other departments such as marketing, sales, IT to ensure smooth functioning of all activities related to customer service operations.
Pawnbroker
Cash America Pawn Broker
10.2013 - 01.2016
- Evaluated a range of items, including jewelry and firearms, to establish accurate product valuations and ensure authenticity before approving loans or facilitating sales for customers.
Office Assistant
Foremost Publications
01.2012 - 06.2013
- Managed inventory of office supplies, performed data entry tasks for daily reports, assisted in onboarding new employees by providing orientation materials and training resources, and answered phone calls directing them to appropriate personnel.
Education
A Crash Course for the First-Time Manager or Supervisor -
Fred Pryor Seminars
01.2019
Communication Skills for Women -
Fred Pryor Seminars
08.2018
Train the Trainer seminar -
Fred Pryor Seminars
02.2018
Communication with Diplomacy and Tact -
Dale Carnegie Training Course
08.2016
Medical Administrative Assistant -
Everest Institute, Austin TX
01.2009
General, Diploma -
John B. Connally high School, Austin TX
01.2007
Skills
- Customer Service
- Process Improvement
- Problem-solving aptitude
- Adaptability and Flexibility
- Multi-tasking
- Organizational Skills
- Excellent Communication
- Active Listening
- Staff Management
- Training and Development
- Motivational Leadership
- Relationship Building
- Efficient in Microsoft programs
- Efficient in Adobe Programs
Accomplishments
- Promoted to ART CSR II within 6 months
- Became primary trainer for the Art department within 1 year
- Promoted to Art CSR Lead June 2018
- Voted/Won Art Aficionado 9 times; peer voted award
- Voted/Won Heartbeat award 3 times; peer voted award
- Won Manager of the Quarter 2020. Company-wide award voted by peers, I am the only non-manager in company history to receive this award
- Promoted to Art Team Floor Manager July 2021
- Promoted to Art Manager August 2022
References
References available upon request.
Certification
Fred Pryor Seminars:
- Management Skills For New Managers & Supervisors - August 2021
- A Crash Course for the First-Time Manager or Supervisor - January 2019
- Communication Skills for Women - August 2018
- Train the Trainer seminar - February 2018
- Communication with Diplomacy and Tact - Dale Carnegie Training Course - August 2016
Timeline
Art Manager
Build-A-Sign
01.2016 - 04.2024
Pawnbroker
Cash America Pawn Broker
10.2013 - 01.2016
Office Assistant
Foremost Publications
01.2012 - 06.2013
A Crash Course for the First-Time Manager or Supervisor -
Fred Pryor Seminars
Communication Skills for Women -
Fred Pryor Seminars
Train the Trainer seminar -
Fred Pryor Seminars
Communication with Diplomacy and Tact -
Dale Carnegie Training Course
Medical Administrative Assistant -
Everest Institute, Austin TX
General, Diploma -
John B. Connally high School, Austin TX
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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