Brittanie Heisser
Omaha,NE
Summary
Driven CNA/CMA with a proven track record at Heritage At Sterling Ridge, enhancing patient satisfaction through compassionate communication and efficient problem-solving. Skilled in electronic charting and providing emotional support, I excel in delivering patient-focused care and fostering a positive environment. My leadership in optimizing assisted living commitment to excellence and teamwork.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cna/cma
Heritage At Sterling Ridge
Omaha, NE
01.2023 - Current
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Reduced patient stress levels through effective communication and active listening skills.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
Remington Assisted Living
Lead Cma
Omaha, NE
08.2020 - 01.2023
- Optimized scheduling processes by utilizing efficient software tools to allocate resources according to staffing requirements effectively.
- Promoted a positive work environment with regular team-building activities and open communication channels.
- Conducted regular assessments of residents'' physical, emotional, and cognitive well-being to adjust care plans accordingly.
- Streamlined operations by developing and implementing effective policies, procedures, and protocols for the assisted living community.
- Applied reason, logic and advanced problem-solving skills to resolve complex and sensitive issues.
- Led, directed and motivated others to innovate and excel.
Education
Associate Degree In Nursing - Nursing
Iowa Western Community College
Council Bluffs, IAHigh School Diploma - Graduation
Ralston High School
Ralston, NE05.2008
Skills
- Maintaining confidentiality
- Compassionate communication
- Complex Problem-Solving
- Reliable team player
- Dementia and Alzheimer's knowledge
- Compassionate
- End of life care
- Patient-focused care
- Electronic Charting
- Companionship and emotional support
Certification
• Assisted living license with the state of Nebraska
• Certified nurse assistant
• Certified Medication Aide
Timeline
Cna/cma
Heritage At Sterling Ridge
01.2023 - Current
Remington Assisted Living
Lead Cma
08.2020 - 01.2023
Associate Degree In Nursing - Nursing
Iowa Western Community College
High School Diploma - Graduation
Ralston High School