Brittanie Kraft
Phoenix,AZ
Summary
Operator and product leader with a track record of scaling digital health companies through early growth, operational inflection points, and acquisition. Former VP of Operations & Product Strategy at Kaia Health, leading cross-functional teams across Care, Clinical, Customer, IT, and Product Operations and building systems that connect user success, client value, and operational scale across enterprise partnerships including UHC, Optum, and WebMD.
Scaled digital therapy delivery from initial U.S. pilot to a national virtual physical therapy network supporting 11M+ covered lives. Known for operating at the intersection of client, product, and operations—translating strategy into execution and building systems that drive measurable outcomes.
Currently leading enterprise client migrations and operational buildouts at Sword Health following Kaia’s acquisition.
Overview
7
7
years of professional experience
3
3
Certifications
Work History
Head of Ops, Strategic Projects (Post-Acquisition)
Sword Health
Remote, AZ
02.2026 - Current
- Led post-acquisition operational integration strategy across payer and enterprise channels, ensuring continuity of revenue and client performance
- Developed phased migration roadmap to transition enterprise clients while minimizing disruption and preserving retention
- Aligned Product, Engineering, Legal, and Finance on execution tied to sales readiness and partner requirements
- Maintained and strengthened key payer relationships during complex operational transitions
- Supported development of AI governance and risk mitigation frameworks to ensure compliance and scalability
VP of Operations & Product Strategy (U.S.)
Kaia Health (Acquired by Sword Health)
New York, New York
01.2024 - 01.2026
- Translated complex client and partner needs into product requirements, aligning commercial, clinical, and engineering teams
- Led Care, Clinical, Customer, IT, and Product Operations
- Built systems connecting user success, client value, and scale
- Scaled Virtual Physical Therapy (VPT) program to 11M+ covered lives across all 50 states
- Owned product, lifecycle, and growth strategy
Director of Operations
Kaia Health
New York, New York
04.2022 - 01.2024
- Built and scaled U.S. operations across care delivery and support
- Led enterprise implementations and engagement strategies
Operations Manager, Customer Experience
Kaia Health
New York, New York
06.2021 - 05.2022
- Managed member, customer operations, and support teams.
- Improved onboarding, support workflows, and response times as member based scaled in both US and EU.
- Helped build the early operational foundation that supported rapid growth.
Expert, Healthcare and Operations
Kaia Health
New York, New York
02.2019 - 06.2021
- First US Ops hire. Launched early pilot programs and build onboarding, support, and care delivery workflows from the ground up. Helped establish the operating and service delivery model used to scale Kaia Health's US business.
Skills
- Operations & Product Leadership
- Care Delivery & Clinical Operations
- Product–Operations Integration
- Enterprise Client & Partner Ecosystems (UHC, Optum, WebMD, Providence)
- Growth, Activation & Engagement Strategy
- M&A Integration & Scaling
Core Capabilities
- Early-Stage Scaling (0→1 and 1→10)
- Clinical Operations Infrastructure
- Product-Adjacent Strategy
- Payer & Enterprise Contract Structuring
- Revenue Discipline & Margin Protection
- Unit Economics Modeling
- Lean Process Optimization
- AI & Regulatory Alignment
Certification
Nurse (Compact State) - Arizona State Board of Nursing
Timeline
Head of Ops, Strategic Projects (Post-Acquisition)
Sword Health
02.2026 - Current
VP of Operations & Product Strategy (U.S.)
Kaia Health (Acquired by Sword Health)
01.2024 - 01.2026
Director of Operations
Kaia Health
04.2022 - 01.2024
Operations Manager, Customer Experience
Kaia Health
06.2021 - 05.2022
Expert, Healthcare and Operations
Kaia Health
02.2019 - 06.2021