Brittanie Lamb
Cincinnati,OH
Summary
Highly skilled and enthusiastic professional with more than 5 years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service. Healthcare Administrator with proven to deliver exemplary level of healthcare service delivery to patients. Coordinate admission and discharge of patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams. Goal-driven Healthcare Administration professional well-versed in recruiting, training and managing employees to provide exceptional resident services. Highly organized and hardworking with excellent planning and program management skills. Licensed in Ohio. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level administrative position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
Work History
Supervisor Respiratory Therapist
Pro Link Agency- Select Specialty Hospital, Vincent Hospital
2022.04 - Current
- Established and maintained effective communication with over 30 staff, physicians and community organizations to promote high quality patient care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Communicated with patients, ensuring that medical information was kept private.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
- Developed policies and procedures for effective pharmacy management.
- Successfully negotiated client contract renewals to create increased revenue.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized, and safe environment for employees and patrons.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
Registered Respiratory Therapist
Reliance Staffing agency~Doctors Hospital
2022.01 - 2022.04
- Managed and operated mechanical ventilators to deliver airway management.
- Aided physicians with various procedures such as bronchoscopies, ventilator management, and intubations.
- Evaluated patient response to respiratory treatments and revised care plans accordingly.
- Worked with patients to administer aerosolized respiratory medications and chest percussion treatments to improve breathing.
- Documented therapies and diagnostic tests in patient electronic records for use by care team.
- Coordinated with physicians and other care team members on care and treatments.
- Monitored patient's physiological responses to therapy such as vital signs, arterial blood gases, and blood chemistry changes.
- Assessed, diagnosed, and treated breathing issues.
- Maintained proper oxygen titration levels of patients receiving ventilator support.
- Consistently responded within time limits to requests for respiratory assessments.
- Established respiratory care plans for patients suffering from cystic fibrosis, asthma and spontaneous pneumothoraxes.
- Collaborated with physicians and other healthcare professionals to develop and implement patient treatment plans.
- Administered oxygen therapy, aerosol therapy and inhalation therapy to improve patients' breathing and lung function.
- Educated patients and families on proper use of respiratory equipment and techniques for managing respiratory disorders to improve patient outcomes.
- Completed continued education units annually to stay current with respiratory therapy advancements and maintain compliance with administrative regulations.
- Tested pulmonary function and analyzed arterial blood gas to identify abnormalities and issues with patient lung function.
- Provided comprehensive care to improve and strengthen clients' respiratory functions.
Registered Respiratory Therapist
The Daniel Drake Center
2021.06 - 2021.12
- Managed and operated mechanical ventilators to deliver airway management.
- Aided physicians with various procedures such as bronchoscopies, ventilator management, and intubations.
- Evaluated patient response to respiratory treatments and revised care plans accordingly.
- Worked with patients to administer aerosolized respiratory medications and chest percussion treatments to improve breathing.
- Coordinated with physicians and other care team members on care and treatments.
- Verified proper set-up of ventilators for both adult and pediatric patients.
- Documented therapies and diagnostic tests in patient electronic records for use by care team.
- Monitored patient's physiological responses to therapy such as vital signs, arterial blood gases, and blood chemistry changes.
- Delivered treatment for patients experiencing chronic and acute respiratory illnesses by conducting assessments and providing diagnoses.
Charge Registered Respiratory Therapist
Harlingen Medical Center
2021.01 - 2021.04
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Supervisor Respiratory Therapist
The Daniel Drake Center, Acute Care/UC Health Hospital
2018.04 - 2021.01
- Krucial staffing agency- COVID 19 pandemic crisis deployment
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Successfully negotiated client contract renewals to create increased revenue.
- Developed policies and procedures for effective pharmacy management.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Spearheaded and implemented new projects to expand scope of engagement.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Communicated with patients, ensuring that medical information was kept private.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Created and managed project plans, timelines and budgets.
- Gathered, organized and input information into digital database.
- Generated reports detailing findings and recommendations.
- Collected, arranged, and input information into database system.
- Conducted regular reviews of operations and identified areas for improvement.
- Evaluated customer needs and feedback to drive product and service improvements.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Educated staff on organizational mission and goals to help employees achieve success.
- Developed and implemented customer service policies to enhance satisfaction.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
Lead Respiratory Therapist
Mercy West Hospital
2014.06 - 2018.01
- Strong speaking and organizational skills
- A resource to staff, evaluates supplies, and staffing needs following department policies; in the absence of a manager, seeks authorization for the attainment of equipment, supplies, temporary staff, and use of overtime as needed to ensure the optimal level of service
- Ensures compliance with established lines of authority and informs the department manager of any changes or deviations from established policy and procedure
- Covers shifts for staffing shortages to assist the team as a whole
- Provides professionalism and constructive feedback
- Communicates to the department manager any suggestions, information and/or problems associated with the administrative, clinical and technical management of departmental operations
- Assists in meetings and interviews, termination and disciplinary actions, recruitment, job fairs
- Investigate and identify causative agents and contributing factors to all incidents and takes corrective action as appropriate
- Communicates with physicians, nursing service and other departments as necessary to follow up problems, resolve conflicts and provide for proper utilization of service
- Suggests modalities of care to physicians and contact physicians as necessary
- Provides for staff follow-up to ensure desired results and continuum of care
- Strong presentation skills, computer skills and experience in power point, excel and word
- Incorporates team building techniques, managing payroll and benefits
- Interprets data and implements budgets.
- Managed and operated mechanical ventilators to deliver airway management.
- Collaborated with physicians and other healthcare professionals to develop and implement patient treatment plans.
- Aided physicians with various procedures such as bronchoscopies, ventilator management, and intubations.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained compliance with company policies, objectives, and communication goals.
- Achieved results by working with staff to meet established targets.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Conducted routine inspections to check quality and compliance with established specifications.
- Boosted team performance by developing customer service training materials and conducting service training.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Educated staff on organizational mission and goals to help employees achieve success.
- Frequently inspected production area to verify proper equipment operation.
- Conducted regular reviews of operations and identified areas for improvement.
- Collected, arranged, and input information into database system.
- Generated reports detailing findings and recommendations.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Created and managed project plans, timelines and budgets.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Patient Care Assistant
Cincinnati Children's Hospital
2011.06 - 2014.04
- Attended to patient and family's immediate needs and concerns by acknowledging and providing required attention.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
STNA/Unit Clerk
Good Samaritan Hospital
2006.12 - 2011.06
- Caregiver to the elderly, and obstetrics with various conditions, ranging from Parkinson's to Alzheimer’s, Drug Overdose and preterm labor
- Helped with the assistance of ADLs, transportation, medicine reminders, blood sugar monitoring, blood pressure and oxygen levels.
Education
Associates of Science - Respiratory Therapist
Cincinnati State Technical and Community College
Bachelors of Health and Science -
Northern Kentucky University
03.2024
Skills
- Writing Policies
- Therapy Evaluation
- Patient Data Management Systems
- Incident Reports
- Routine Inspections
- Individualized Care Plans
- Infection Control Procedures
- Corrective Action Plans
- Clinical Staff Management
- Medicare Compliance
- Nursing Operations Management
- Accreditation Coordination
- Profitability Strategies
- Business Operations
- Compliance Advisory
- Procedural Changes
- Set Objectives
- Electronic Medical Record Software
- Resource Monitoring
- Author Reports
- Organizational Goal Development
- Quality Assurance Controls
- Train Employees
- Medical Programs Implementation
- Team Meeting Management
- Administrative Staff Supervision
- Staff Education
- Recruit Well-Qualified Staff
Affiliations
CRT, RRT, BLS, ACLS
Timeline
Supervisor Respiratory Therapist
Pro Link Agency- Select Specialty Hospital, Vincent Hospital
2022.04 - Current
Registered Respiratory Therapist
Reliance Staffing agency~Doctors Hospital
2022.01 - 2022.04
Registered Respiratory Therapist
The Daniel Drake Center
2021.06 - 2021.12
Charge Registered Respiratory Therapist
Harlingen Medical Center
2021.01 - 2021.04
Supervisor Respiratory Therapist
The Daniel Drake Center, Acute Care/UC Health Hospital
2018.04 - 2021.01
Lead Respiratory Therapist
Mercy West Hospital
2014.06 - 2018.01
Patient Care Assistant
Cincinnati Children's Hospital
2011.06 - 2014.04
STNA/Unit Clerk
Good Samaritan Hospital
2006.12 - 2011.06
Associates of Science - Respiratory Therapist
Cincinnati State Technical and Community College
Bachelors of Health and Science -
Northern Kentucky University
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