Brittanie Lozada
Homestead
Summary
Experienced in patient access management, ensuring seamless registration and admission procedures. Utilize team leadership and problem-solving abilities to optimize operations. Track record of effective communication and conflict resolution skills to enhance the patient experience. Healthcare professional with a proven ability to enhance patient access services and streamline administrative processes. Adept at working collaboratively in a team environment and achieving high-quality results. Known for reliability and adaptability, with strong skills in communication and conflict resolution. Ready to bring 2 years of relevant work experience to your team as a capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options, and documentation requirements.
Overview
19
19
years of professional experience
Work History
Lead Patient Access Representative
Baptist Health South Florida South Florida
03.2023 - Current
- Developed comprehensive training materials for new hires, leading to faster onboarding and increased employee confidence in their roles.
- Strengthened relationships with referring physicians'' offices through proactive communication and effective problem-solving skills.
- Assisted in developing departmental policies and procedures that promoted efficiency, accuracy, and exceptional customer service.
- Partnered with quality assurance teams in conducting ongoing evaluations of the Patient Access department''s performance, leading to continuous improvements in service delivery.
- Collaborated with interdisciplinary teams to optimize patient care, communication, and resource utilization.
- Reduced wait times for patients through efficient scheduling and coordination with clinical staff.
- Enhanced patient satisfaction by streamlining registration processes and ensuring timely appointments.
- Facilitated strong communication and collaboration within the department by organizing regular team meetings and initiating open discussions on areas of concern or potential improvement.
- Cross trained in ED registrations
- Supported team members by offering assistance with complex cases, leading to improved resolution times and increased customer satisfaction.
- Enhanced revenue collections through diligent follow-up on unpaid accounts and negotiating settlements with patients.
- Trained new hires on company policies, software usage, and effective communication strategies to ensure consistent quality service across the team.
Uber Partner
Uber
09.2015 - 03.2023
- Optimized profitable time by anticipating surge areas, targeting highly trafficked sectors and daisy-chaining rides.
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness and customer service.
- Drove high-capacity vehicles for dedicated engagements such as bachelorette parties, proms and weddings.
- Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
- Worked extra hours to achieve company coverage during periods of low driver availability due to illness, weather and other unanticipated factors.
- Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
- Picked up riders at designated locations and greeted upon vehicle entry.
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
- Assisted elderly and disabled passengers entering and exiting shuttle.
Creator
Pretty Heathen Creations
04.2019 - 04.2020
- Conducted online research to obtain relevant information and materials.
- Managed technological considerations to transform and manipulate artwork.
- Used debugging techniques to identify issues with computer code and resolve errors.
- Wrote quality content for clients, enabling site visitors to quickly obtain information.
- Ordered and maintained adequate supply of materials, supplies and equipment.
- Contributed to creative process through original ideas and inspiration.
- Established and maintained productive, professional working relationships to promote beneficial project results.
- Displayed portfolio to show off best work to potential clients and promote skills and value.
Cashier
Winn Dixie Grocery Store
12.2009 - 02.2011
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Created price tags and merchandise signs.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Welcomed customers and helped determine their needs.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Greeted customers entering store and responded promptly to customer needs.
Cashier
Worldwide Sportsman
04.2006 - 08.2007
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Possessed superior product knowledge to direct and upsell sporting items to meet sporting enthusiasts' needs.
- Followed company standards for merchandise presentation and planograms of best apparel and equipment brands in sporting goods.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Greeted customers pleasantly when each entered store and offered assistance for any buying needs.
- Created price tags and merchandise signs.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Education
Associate of Applied Science - General Studies
College of The Florida Keys
GED -
Coral Shores High School
Tavernier, FL06.2007
Skills
- Independently motivated
- Proficient in Microsoft Office Suite
- Training and mentoring
- Effective time management
- Appointment scheduling
- Problem-solving abilities
- Medical terminology proficiency
- Reliable and accountable
- Strong leadership
- Cross-functional teamwork
- Registration and admissions
- Effective listening
- Electronic health records
- Typing proficiency at 30 wpm
- Phone and email etiquette
- Accounts receivable management
Timeline
Lead Patient Access Representative
Baptist Health South Florida South Florida
03.2023 - Current
Creator
Pretty Heathen Creations
04.2019 - 04.2020
Uber Partner
Uber
09.2015 - 03.2023
Cashier
Winn Dixie Grocery Store
12.2009 - 02.2011
Cashier
Worldwide Sportsman
04.2006 - 08.2007
GED -
Coral Shores High School
Associate of Applied Science - General Studies
College of The Florida Keys
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