Brittanie Morris
Parkersburg,WV
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
Work History
Receptionist
Counseling And Wellness Center
Belpre, Ohio
03.2023 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Store Manager
Napolis Pizza
07.2018 - 11.2021
- Resolved customer complaints effectively by addressing their concerns promptly while adhering to company policies.
- Refined staffing schedules based on sales patterns, ensuring adequate coverage during peak hours without excess labor costs.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Kitchen Line Cook
Chick Fill A
08.2016 - 05.2018
- Maintained strong communication with front-of-house staff to ensure accurate order fulfillment and minimize customer complaints.
- Provided support during special events such as catering orders or large parties, helping the team meet unique challenges while maintaining excellent service standards.
- Managed time to juggle multiple tasks simultaneously with ease.
- Labeled and stored all food items correctly and checked expiration dates routinely.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained composure and work quality while under stress.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
Housekeeping Room Attendant
Wingate By Wyndham
05.2014 - 03.2016
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.
- Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
- Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
Restaurant Shift Manager
Wendy's Restaurant
02.2010 - 08.2013
- Enhanced customer satisfaction by efficiently managing front-of-house operations and addressing guest concerns promptly.
- Oversaw cash handling procedures, maintaining accurate records and minimizing discrepancies in daily financial reports.
- Trained new hires on company policies, procedures, and customer service expectations, contributing to a well-prepared workforce.
- Facilitated smooth shift transitions by keeping detailed logs of crucial information such as staffing changes or issues that arose during previous shifts.
- Improved customer satisfaction by implementing efficient service strategies and maintaining a clean, organized restaurant environment.
- Ensured compliance with all health department regulations, maintaining high standards of sanitation throughout the establishment.
- Monitored cash handling procedures closely to prevent theft or discrepancies in revenue reporting accurately.
Education
High School Diploma -
Christian Academy
West Virginia 05.2012
Skills
- Scheduling
- Customer Service
- Staff Management
- Attention to Detail
- Clerical Support
- Scheduling Appointments
- Customer/Client Relations
References
Holly Rhodes
MSW,LISW/LICSW
Counseling and Wellness Center
304-917-9729
Colleague
Tammy Ventosa
Opening Manager
Napolis
304-485-1847
Former Colleague
Robert Derenberg
Manager
Wendy's
740-516-9183
Former Manager
Timeline
Receptionist
Counseling And Wellness Center
03.2023 - Current
Store Manager
Napolis Pizza
07.2018 - 11.2021
Kitchen Line Cook
Chick Fill A
08.2016 - 05.2018
Housekeeping Room Attendant
Wingate By Wyndham
05.2014 - 03.2016
Restaurant Shift Manager
Wendy's Restaurant
02.2010 - 08.2013
High School Diploma -
Christian Academy
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