Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
References
Timeline
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Brittanie Myers

Peru,IN

Summary

Adaptable Surgical Technologist Student with a proven ability to thrive in fast-paced environments, delivering high-quality support during surgical procedures. Demonstrates specialized skills in surgical instrumentation, sterilization techniques, and patient preparation, consistently ensuring seamless collaboration with surgeons and nursing staff. Known for excellent communication, teamwork, and a strong work ethic, with a commitment to achieving organizational goals and fostering positive relationships. Passionate about continuous professional development and eager to tackle new challenges.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Manager

Brave's Breakfast and Grill
Wabash, IN
03.2020 - 01.2025
  • Ensured compliance with regulatory requirements and industry standards.
  • Led a team of XX employees, ensuring high productivity and excellent customer service.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Oversaw marketing initiatives, increasing brand awareness and sales.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Oversaw daily operations, maintaining efficiency and quality standards.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Delegated work to staff, setting priorities and goals.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Monitored staff performance and addressed issues.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Directed recruitment, hiring, and training of new staff members.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Recruited and trained new employees to meet job requirements.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Enhanced customer satisfaction through the development of a customer service excellence program.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Provided leadership during times of organizational change or crisis situations.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Recruited and hired qualified candidates to fill open positions.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Recognized by management for providing exceptional customer service.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Managed household errands and other essential duties.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Server

Bob Evans Restaurant
Logansport, IN
08.2017 - 03.2020
  • Took orders from customers accurately and in a timely manner.
  • Addressed complaints to kitchen staff and served replacement items.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Assisted in preparing salads, appetizers and desserts to speed up food service.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Trained new employees on restaurant procedures and plating techniques.
  • Presented menus and answered questions regarding items.
  • Assisted in training new servers.
  • Set up tables in between patrons to reduce wait times.
  • Informed customers of daily specials and signature menu items.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Delivered food orders promptly and courteously.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Greeted guests and provided menus.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Trained new employees to perform duties.
  • Provided exceptional service to high volume of daily customers.
  • Promoted desserts, appetizers, and specialty drinks to optimize sales.
  • Filled condiments and napkin containers during slack periods.
  • Followed health safety guidelines when preparing and serving food products.
  • Provided excellent customer service to ensure satisfaction.
  • Implemented feedback from customers to improve service quality and menu offerings.
  • Stocked service areas with supplies during slow periods.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Stayed informed about daily specials, new menu items, promotions.
  • Prepared drinks according to standard recipes.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Checked food before serving it to customers.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Recognized by management for providing exceptional customer service.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.

Education

Associate of Applied Science - Surgical Technology

Ivy Tech Community College of Indiana
Kokomo, IN
08-2025

Skills

  • Strategic planning
  • Clear communication
  • Cross-functional team management
  • Complex Problem-solving
  • Team leadership
  • Work prioritization
  • Product management
  • Staff training and development
  • Operations management
  • Emergency response
  • Time management
  • Schedule preparation
  • Conflict resolution
  • Relationship building
  • Shift scheduling
  • Verbal and written communication
  • Recruiting and interviewing
  • Coaching and mentoring
  • Decision-making
  • Customer relationship management (CRM)
  • Task delegation
  • Documentation and reporting
  • Customer service

Accomplishments

  • Made Deans list
  • Invited to join The National Society of Leadership and Success

Certification

  • BLS earned 06/17/2024 eCard Code: 245419562620
  • CST will have by August 2025

References

References available upon request.

Timeline

Manager

Brave's Breakfast and Grill
03.2020 - 01.2025

Server

Bob Evans Restaurant
08.2017 - 03.2020

Associate of Applied Science - Surgical Technology

Ivy Tech Community College of Indiana

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Brittanie Myers