Brittanie Poston
Lancaster,OH
Summary
Driven and adaptable professional with a proven track record at FedEx, excelling in fast-paced environments through exceptional teamwork, customer service, and problem-solving skills. Leveraged strong communication and organizational abilities to enhance team productivity and client satisfaction. Skilled in digital marketing strategies and proficient in email project management, consistently achieving positive outcomes and driving growth. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Employee
FedEx
08.2019 - 06.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
Hairstylist
Define
10.2018 - 07.2019
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Educated customers on products to maximize benefits.
- Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Increased salon revenue by upselling products and additional treatments during appointments.
- Resolved guest complaints about service or style.
- Counted and documented opening and closing cash amounts daily.
Restaurant Server
IHOP
03.2016 - 09.2018
- Cultivated relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Elevated the guest experience by anticipating their needs proactively throughout their visit.
Education
Cosmetology
Lancaster High School
Lancaster, OH06.2018
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Flexible and Adaptable
- Dependable and Responsible
- Multitasking
- Multitasking Abilities
- Computer Skills
- Excellent Communication
- Critical Thinking
- Organizational Skills
- Calm Under Pressure
- Active Listening
- Organization and Time Management
- Decision-Making
- Problem Resolution
- Verbal Communication
- Email Marketing Metrics
- Public relations and marketing
- Digital marketing strategies
- Front Desk Operations
- Typing Speed
- Professional Communication
- Search directories
- Clerical Support
- Typing Skills
- Call Routing
- Clear Communication
- Excellent Phone Demeanor
- Greeting customers
- Front Desk Management
- Telecommunications
- Email Analytics
- Email Strategy Development
- Cross-browser testing
- Email project management
Timeline
Employee
FedEx
08.2019 - 06.2021
Hairstylist
Define
10.2018 - 07.2019
Restaurant Server
IHOP
03.2016 - 09.2018
Cosmetology
Lancaster High School
Similar Profiles
Darrin LapthornDarrin Lapthorn
Package Handler at FedExPackage Handler at FedEx
Samantha GourleySamantha Gourley
Package Handler Trainer at FedExPackage Handler Trainer at FedEx
Logan CroughnLogan Croughn
Package Handler at FedExPackage Handler at FedEx
Hailey NelsonHailey Nelson
Packages Handler at FedExPackages Handler at FedEx
Brianna AzbellBrianna Azbell
Corrections Officer at Fairfield County Sheriffs OfficeCorrections Officer at Fairfield County Sheriffs Office