Summary
Overview
Work History
Education
Skills
Timeline
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Brittanie R. Bauer

Buckeye,AZ

Summary

Customer-focused professional with proven track record in managing and improving customer experiences. Skillfully led teams to achieve high levels of customer satisfaction and loyalty. Known for effective collaboration and adaptability in dynamic environments. Proficient in resolving complex issues and implementing strategic improvements.

Overview

13
13
years of professional experience

Work History

Customer Experience Manager

VS&CO
10.2023 - 09.2024
  • Analyzed customer data trends to identify areas for process improvement and operational efficiency.
  • Collaborated with cross-functional teams to design and execute customer loyalty initiatives.
  • Mentored junior staff in best practices for enhancing customer interactions and fostering relationships.
  • Cultivated a supportive team environment that encouraged open communication, collaboration, and continuous learning to drive exceptional performance outcomes.
  • Established performance and service goals and held associates accountable for individual performance.
  • Enhanced team performance with regular coaching sessions focused on empathy and problem-solving skills in customer interactions.

Customer Experience Manager of Brands

VS&CO
01.2023 - 10.2023
  • Developed and implemented customer feedback programs to enhance service delivery and satisfaction.
  • Collaborated with cross-functional teams to streamline processes and increase operational efficiency.
  • Trained and mentored staff on best practices in customer engagement and support techniques.
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
  • Conducted regular performance reviews with team members, fostering professional growth and development.
  • Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.

Assistant Store Manager of Pink

VS&CO
06.2022 - 01.2023
  • Led daily operations to ensure optimal store performance and customer satisfaction.
  • Trained and mentored staff on sales techniques and customer service best practices.
  • Managed inventory control processes to reduce shrinkage and improve accuracy.
  • Developed promotional strategies that enhanced product visibility and increased sales revenue.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.

Brand Operations Supervisor

Victoria’s Secret
06.2016 - 06.2020
  • Led shipment and floorset teams of 10 or more associates to organize and display products in a visually compelling way, as well as keep a clean and orderly back room.
  • Taught new and tenured associates company standards, as well as brand efficiencies, to achieve store team time goals.
  • Partnered with associates to set personal goals for themselves and worked with them individually to achieve those goals.
  • Assisted overall store team sales goals by merchandising products throughout the store and prioritized business driving items.

Esthetician

Massage Envy
06.2014 - 12.2014
  • Performed educational and relaxing skin analysis and facials.
  • Advised clients on healthy skincare regimens.

Office Assistant, OSHA and EPA Compliance Coordinator

Chandler Oil
07.2011 - 08.2012
  • Achieved such a high level of knowledge and competence as office assistant that resulted in the position of O.S.H.A and E.P.A compliance coordinator, created by company owner on my behalf.
  • Also gained experience with:
  • Payroll
  • Invoicing
  • Accounts Payable
  • Accounts receivable
  • A/R reports
  • Dispatching

Education

Licensed - Esthetics

The Steiner Institute
Phoenix, Arizona
04.2014

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Neosho County Community College
Chanute, Kansas
05.2008

Skills

  • To obtain a satisfying job where I can implement the management skills I have acquired from past work experience, challenge myself, and consistently provide for my family
  • Ability to implement training from supervisor experience
  • To expand team member capabilities
  • Instruct associates in such ways that drive them to achieve positive goals in their careers
  • Training and onboarding
  • Performance evaluations
  • Team recruiting and hiring
  • Brand development

Timeline

Customer Experience Manager

VS&CO
10.2023 - 09.2024

Customer Experience Manager of Brands

VS&CO
01.2023 - 10.2023

Assistant Store Manager of Pink

VS&CO
06.2022 - 01.2023

Brand Operations Supervisor

Victoria’s Secret
06.2016 - 06.2020

Esthetician

Massage Envy
06.2014 - 12.2014

Office Assistant, OSHA and EPA Compliance Coordinator

Chandler Oil
07.2011 - 08.2012

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Neosho County Community College

Licensed - Esthetics

The Steiner Institute

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