Brittanie Royston

Results-driven Customer Service Professional with over 10 years in high-volume call center environments across healthcare and telecommunications. Expertise in de-escalation, payment processing, and managing confidential information, consistently improving customer satisfaction. Proven ability to resolve complex inquiries and support vulnerable populations, achieving performance goals. Ready to contribute to team success and drive organizational objectives with strong problem-solving skills and effective communication.

• 20+ years of experience delivering high-quality service in fast-paced call center and healthcare environments.
• Achieved perfect attendance for four consecutive quarters at Verizon/Frontier Communications.
• Supported thousands of customers annually, providing accurate information and resolving inquiries on the first call.
• Recognized for empathy, professionalism, and strong customer rapport across multiple roles.
• Consistently met or exceeded KPIs including call quality, payment accuracy, and customer satisfaction.

• Authorized To Work: U.S.
• Work Permit: Authorized to Work in the U.S.
• Visa Status: Authorized to Work in the U.S.