Brittanie Smith

• Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
• Administered injections, medications and treatments as directed by the physician.
• Prepared laboratory specimens for analysis and organized lab results for review by the physician.
• Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
• Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
• Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
• Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
• Inspected equipment to ensure proper working order prior to use on patients.
• Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
• Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
• Scheduled appointments for patients via phone and in person.

As the Associate Lead, I help to lead a team who are as passionate about pets as we are with responsibilities including interviewing, hiring, training and developing associates.

• As the Merchandising & Inventory Leader, I play an integral role in helping our pet parents find exactly what they need, right when they need it. Areas of accountability will include leading the execution plan-o-grams, organizing promotional and sale price changes, and overseeing fulfillment of our In-Store Pick Up Orders.
• I lead a team of Stocking Associates to maintain a fully stocked and clean environment for our pets and pet parents. I also provide them with the guidance and development to grow their careers.
• I create an exceptional customer experience, which, is a top priority. For ensuring my associates to have extensive knowledge of pet solutions to building connections with pet parents, as a leaders to ensure a safe and fun environment in my stores.

I ensure the safety of all living pets our stores—including fish, reptiles, birds, and small animals. I am their family until they get a family of their own; I help to keep them healthy, clean, and well fed! I also engage with costumers to provide them with the best solutions specifically for their pets.

• Trained and mentored all new personnel to maximize quality of service and performance.
• Communicated repair needs to maintenance staff.
• Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
• Completed schedules, shift reports, and other business documentation.
• Drove improvements to workflow and room turnover with hands-on, proactive management style.
• Conducted regular room inspections to verify compliance with housekeeping standards.
• Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
• Increased employee performance through effective supervision and training.

• Disinfected and mopped bathrooms to keep facilities sanitary and clean.
• Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
• Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
• Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
• Used chemicals by following safety protocols and procedures to avoid burns and injuries.
• Disposed of trash and recyclables each day to avoid waste buildup.
• Engaged with guests on room requirements and amenities to promote overall satisfaction.