Brittanie Trent
West Union,WV
Summary
Over 4 years of experience as a bank teller, and 5 months as a bookkeeper. I am very familiar with computers and programs such as: Microsoft Excel, word, power point etc. Very organized and I plan accordingly to every procedure that needs to be done so I know that it is done properly. I am up for any challenge that may arise and CAN'T STOP analyzing the problem till I fix it. I am a quick learner and want to learn all that I can in this field and I take orders well. I am very friendly, trustworthy, honest, hard working, dependable, great with people and I am eager to learn. I have great communication skills. Very self motivated and like to stay on top of tasks. I do not like to sit around I will find things to keep me occupied because I feel like I am being paid to work, so I will give you 100% while I am on the clock.
Overview
6
6
years of professional experience
Work History
Bank Teller/Bookkeeper
West Union Bank
08.2020 - 07.2022
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Counted and packaged currency and coins.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Educated customers on use of banking website and mobile apps.
- Provided customer records, account statements and copies of checks.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
- Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
- Educated customers on banking products, enabling them to make informed decisions about their finances.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Turned in excess cash to maintain drawer security.
- Audited fellow teller currency to contribute to dual-control procedures.
- Supported branch management in achieving operational excellence through adherence to regulatory guidelines and internal procedures.
- Increased efficiency within the teller line by sharing best practices among colleagues, leading to shorter wait times for customers.
- Participated in ongoing professional development programs offered by the bank, staying up-to-date with industry trends and enhancing job performance.
Accounts Receivable Bookkeeper
Doddridge County Commission
11.2022 - Current
- Maintained accurate financial records through meticulous reconciliation of bank statements and thorough review of account entries.
- Assisted in the preparation of financial reports, providing crucial data for decision-making by management.
Payroll Clerk
Doddridge County Commission
11.2022 - Current
- Maintained payroll information by calculating, collecting, and entering data.
- Updated employee files with new details such as changes in address or salary levels.
- Responded to employee inquiries to clarify payroll issues regarding wages, deductions and taxes.
- Maintained employee confidence and protected payroll operations by keeping information confidential.
- Processed new hire paperwork and documents.
- Verified timekeeping records and handled any discrepancies with employees.
- Maintained employee privacy and protected payroll operations by keeping all information confidential.
- Assisted new hires with onboarding paperwork related to direct deposit setup, tax forms, and benefit enrollment.
Bank Teller
Union Bank
03.2018 - 08.2020
Education
High School Diploma -
Doddridge County High School
West Union, WV05.2016
Skills
- Professionalism and Courtesy
- Money Handling
- Deposit and withdrawal management
- Cash counting
- Customer relationship development
- Transaction Processing
- Banking Software Familiarity
- Listening and Comprehension
Phone
(304)629-0138
References
- Olivia Adams (Friend) 380 Jack Adams Hollow New Milton,WV 26411 (304) 838-2510
- Cindy Brooks (Friend) 1170 Arnold's Creek Road West Union,WV 26456 (304)871-1979
- Brooke Fitzgerald (Friend) 1220 Walbridge Way Richmond, GA 31324 (304)613-7444
Timeline
Accounts Receivable Bookkeeper
Doddridge County Commission
11.2022 - Current
Payroll Clerk
Doddridge County Commission
11.2022 - Current
Bank Teller/Bookkeeper
West Union Bank
08.2020 - 07.2022
Bank Teller
Union Bank
03.2018 - 08.2020
High School Diploma -
Doddridge County High School
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