Brittanie Williams

• Accept a daily average of 100-125 inbound calls from Health Plan clients, providers , and imaging centers seeking pre-authorization
• Properly handle and verify patient records under HIPPA and PHI, and secure confidentiality for each call
• Accept multiple back-to back calls utilizing various applications on multiple screens, and properly enter all patient, provider, and imaging center data
• Follow the complete formal script pathway with each caller, identifying and transferring any calls that cannot be resolved via the formal script to the appropriate person or department
• Remain client - focused at all times, with the ability to independently re solve customer inquiries and complaints with one-call resolution.
• Attend 100% of 8 week training, which will include live-call participation training
• Meet or exceed all performance metrics through accurate call handling and high-quality calls .
• Specialty Que

• Checking patients’ blood pressure, heartbeat and pulse regularly
• Providing compassionate care by listening to patients’ concerns and guiding them by answering any questions or concerns
• Monitoring patients’ conditions and providing updates to healthcare team
• Turning, repositioning and move patients between beds, wheelchairs and seats
• Helping patients use the bathroom and dress
• Monitoring patients’ food and liquid intake
• Escort patients to get X-rays and other imaging tests

• Answering phone calls
• Responding to general emails
• Greeting people as they enter the office
• Sending and receiving packages or mail on behalf of the company
• Sorting documents
• Updating records
• Filing paperwork
• Scanning or printing document copies
• verifying eligibility
• appointment setter

Trian new hire associates to health insurance products, and process when all required training is completed
Supervise the daily activities of a group of associates by providing mentoring, coaching, 1:1, and guidance to health insurance product and make recommendations on areas of improvement.
Work with new hire assoicates to address employee relations issues
Coorinate all associates activities related to training, development and coaching sessions
Enage and develop each student in my class so they can achieve their full potential
Directly accountable for associate attrition, employee satisfaction, monitoring absences and attendance
Manage to operational protocol by keeping management apprised to real time situations
Ensure adherence to all company policies and procedures
Training associates on new or revised information relating to health care insurance services, product and or processes

 Provide excellent internal and external pre authorization provider service via multi-channel requests focusing on first contact resolution.
 Ensure integrity of providers information by following established procedures for submitting request to update information, submitting pre-authorization request
 Demonstrate expert knowledge required to decision requests for pre authorization and medical information.
 Display understanding of comprehensive medical terminology

Adhere to company policies and procedures to ensure compliance with state and federal agencies.
Accurately document the system of record and supporting applications.

 Provide excellent internal and external pre authorization provider service via multi-channel requests focusing on first contact resolution.
 Ensure integrity of providers information by following established procedures for submitting request to update information, submitting preauthorization request
 Demonstrate expert knowledge required to decision requests for pre authorization and medical information.
 Display understanding of comprehensive medical terminology

Adhere to company policies and procedures to ensure compliance with state and federal agencies.
Accurately document the system of record and supporting applications.