Brittani Monee Jones
Houston,Tx
Summary
With 5 years of office clerical experience, I am competent and able to perform various administrative and clerical tasks. I am able to undertake a variety of office activities ranging from filing to answering multiple phone lines and basic bookkeeping. I am a diligent worker, I work well with others and I am also able to work unsupervised. I have excellent written and verbal communication skills. I am familiar with office procedures and protocol, office equipment and office software: Word certified and Excel proficient. I combine excellent presentation and customer service skills, with an attention to meticulous record keeping. I would also like to add I am also very proficient in customer service, it is one of my biggest attributes. I am reliable and hardworking and will be an ideal addition to your organization.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
AVANGRID - Rochester Gas & Electric
Houston, TX
05.2022 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Handled over 100 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services
Assembler •Assembler
Daikin
12.2020 - 11.2021
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Package Handler, •Package handler
UPS
10.2019 - 06.2020
- Grabbed packages off of a timing belt, Placed 300 to 400 packages each on 3 to 4 UPS trucks, Scanned packages to ensure they were on the correct routes
Customer Service, •Cashier
Dollar Tree
06.2019 - 05.2020
- Main duties include ringing up sales, bagging items, requesting price checks, honoring coupons, collecting payment and giving appropriate change, Responsible for counting the contents of cash register drawer at the end of each shift, maintaining receipts, records and withdraws.
Customer Service, •Cashier
Whataburger
Houston, TX
01.2018 - 08.2018
- Greeting customers, taking orders, collecting payments, recommending products, promoting special deals, matching cash with records, arranging food items on trays, adding napkins and condiments, and cleaning the premises during down time.
- Customer Service
- Took care of customer needs by ensuring they had an excellent dining experience.
Sales Representative
AT&T
Houston, TX
01.2012 - 04.2013
- U-verse products and services
- Made cold calls to prospective clients to promote AT&T U-verse products and services
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Bookkeeping
- Recorded financial transactions that included purchases, sales, receipts, and payments.
Customer Service
Advantage Staffing
Houston, TX
06.2012 - 12.2012
- Data Entry
- Enter and update data into the appropriate data fields of the database in the computer system
- Customer Service
- Took care of customer needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements were met.
Clerical Intern
The American Red Cross
Houston, TX
06.2010 - 08.2010
- Worked directly under an administrative assistant, assigned basic office tasks, such as filing and answering phones
- Bookkeeping
- Recorded, stored and retrieved financial transactions on a day-to-day basis
- Data Entry
- Transferred data from paper formats into computer files and database systems
- Collected and entered data in databases and maintained accurate records of valuable company information.
Sales Representative
Avon
Houston, TX
04.2008 - 03.2009
- Customer Service
- Helped customers select and purchase desired Avon products
- Stocked and maintained product inventory
- Sales Presentation
- Initiated and closed on the sale of Avon products
- Planned sales presentation strategy of Avon products designed to initiate and close on the sale of the Avon product line
- Bookkeeping
- Processed invoices for customers, completed expense reports and maintained customer records
- Data Entry
- Transferred data from paper formats into computer files and database systems
- Collected and entered data in databases and maintained accurate records.
Education
No Degree -
Alief Taylor High School
No Degree -
Parkview Baptist High School
01.2009
Associate of Applied Science - Social Work
Houston Community College
Houston, TX05.2026
Skills
- Flexible and Adaptable
- Self-Motivated
- Data Entry
- Active Listening
- Multitasking Abilities
- Decision-Making
- Analytical and Critical Thinking
- Excellent Communication
- Dependable and Responsible
- PPE Compliance
- Organization and Time Management
- Interpersonal Communication
- Attention to Detail
- Good Telephone Etiquette
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
If one is lucky, a solitary fantasy can totally transform one million realities.
Maya Angelou
Timeline
Customer Service Representative
AVANGRID - Rochester Gas & Electric
05.2022 - Current
Assembler •Assembler
Daikin
12.2020 - 11.2021
Package Handler, •Package handler
UPS
10.2019 - 06.2020
Customer Service, •Cashier
Dollar Tree
06.2019 - 05.2020
Customer Service, •Cashier
Whataburger
01.2018 - 08.2018
Customer Service
Advantage Staffing
06.2012 - 12.2012
Sales Representative
AT&T
01.2012 - 04.2013
Clerical Intern
The American Red Cross
06.2010 - 08.2010
Sales Representative
Avon
04.2008 - 03.2009
No Degree -
Alief Taylor High School
No Degree -
Parkview Baptist High School
Associate of Applied Science - Social Work
Houston Community College
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