Brittani S. Kellogg
Omaha,NE
Summary
Proficient management professional dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Born leader and analytical problem-solver with team building and management success. Uses independent decision-making skills and sound judgement to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
19
19
years of professional experience
Work History
Assistant Store Manager of Visuals
Forever 21
03 2024 - Current
- Enhanced store visual appeal by designing and implementing creative merchandising displays.
- Develops the plan for floor sets, translates it into implementation steps and directs the other store assistant managers, leads and brand ambassadors to execute.
- Provide leadership and direction to the store merchandising team.
- Set the visual presentation of the store through merchandising, floor set planning and execution, replenishment, launches, updates, shipment, loss prevention, and service.
Specialty Sales Assistant Manager
Target
09 2021 - 03 2024
- Oversaw, coached, and praised employee performance, corrected problems, and increased efficiency to maintain productivity targets
- Coached sales associates on product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings
- Collaborated with cross-functional teams to execute seasonal promotions and marketing campaigns, driving customer engagement
- Increased sales revenue by strategically placing high-demand products in visually prominent areas.
Seasonal Beauty Advisor
Ulta Beauty
07.2021 - 09.2021
- Helped customers feel relaxed and comfortable through conversation and personal relatability
- Identified client needs and recommended products based on preferences and requirements
- Kept up to date with beauty industry standards, trends, and techniques to provide optimal aesthetic services to every client
- Promoted additional products and services to increase sales numbers and revenue with a diverse selection.
Customer Service Representative
Metropolitan Community College
01.2019 - 07.2020
- Provided primary customer support to internal and external customers
- Answered a constant flow of customer calls with minimal wait times
- Assisted customers with registering for classes
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Event Manager
The Thompson Center at UNO
05.2018 - 05.2019
- Anticipated event requirements and handled numerous concerns in advance for a smooth day of execution
- Performed post-event tasks such as breaking down areas, removing trash, and cleaning facilities
- Alerted guests of venue rules and reported infractions or violations to appropriate parties
- Set up event facilities and equipment, cleaned areas, and organized supplies.
Retail Sales Associate
Michael's
10.2017 - 02.2018
- Engaged with customers to effectively build rapport and lasting relationships
- Prepared merchandise for the sales floor by pricing or tagging
- Helped customers locate products and checked the store system for merchandise at other sites
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Special Projects Manager
Omaha Fashion Week/The Downtown Club
04.2017 - 09.2017
- Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development for various events
- Evaluated existing plans, processes, and events planning services to identify opportunities for improvement
- Selected and ordered décor and event materials
- Reported event performance, including RSVPs, attendees, and specific event feedback.
Backstage Manager
Omaha Fashion Week
02.2017 - 04.2017
- Coordinated models, designers, officiants, and interns during rehearsals and pre-event, event, and reception events
- Corresponded with clients to answer questions and resolve issues
- Conferred with event staff at the event site to coordinate details
- Coordinated schedules and timelines for all events.
Retail Sales Associate
Charlotte Russe
08.2016 - 12.2016
- Greeted customers and helped with product questions, selections, and purchases, including in-store and e-service transactions
- Helped customers complete purchases, locate items and join reward programs
- Stocked merchandise, clearly labeled items, and arranged according to size or color
- Designed eye-catching displays to highlight featured products or clearance items, driving additional sales opportunities throughout the store.
Customer Service Representative
Lincoln Financial Group
10.2010 - 01.2012
- Handled outbound and inbound sales-related calls per week to qualify individuals interested in purchasing insurance coverage
- Reviewed policy applications for errors and liaised with underwriters to facilitate quick completion of the application process
- Explained the advantages, features, and disadvantages of various policies to promote the sale of plans
- Researched and resolved routine and complex issues.
Customer Service Representative
Physicians Mutual
08.2010 - 10.2010
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling
- Sold dental and Medicare Supplement insurance products to individuals and affinity groups within assigned territories using consultative selling techniques
- Reviewed customer needs and financial means to determine appropriate policy offerings
- Remained impartial in advising clients based on circumstances.
Premium Services Representative
Mutual Of Omaha
12.2007 - 08.2010
- Investigated daily variances and corrected errors to resolve discrepancies
- Prepared and mailed invoices to customers, processed payments, and documented account updates
- Responded to inbound inquiries regarding accounts and payments
- Entered client details and notes into the system for interdepartmental access and review.
Customer Service Representative
Sitel Corporation
08.2006 - 08.2007
- Completed daily cold calling and outreach to build a sales pipeline
- Recorded contact information of customers and potential customers in an internal database
- Overcame objections using friendly, persuasive strategies
- Set up appointments with interested customers according to schedule availability.
Contact Center Operations Supervisor
Pinnacle Customer Solutions Inc
07.2005 - 07.2006
- Obtained updated contact information from all subjects and verified data for accuracy
- Collected and analyzed activity data and initiated, developed, and recommended improvements to systems, processes, and procedures to increase productivity and reduce cost
- Interviewed, hired, and trained new employees for production positions
- Evaluated employee performance and coached and trained to improve weak areas
- Processed payroll and adjusted discrepancies.
Education
Bachelor of Business Administration - Fashion Merchandising and Retail
Johnson & Wales University
Providence, RI05.2025
Associates of Applied Science - Fashion Marketing
Iowa Western Community College
Council Bluffs, IA07.2019
Skills
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness
- Scheduled employees for shifts, taking into account customer traffic and employee strengths
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays
- Supervised creation of exciting merchandise displays to catch attention of store customers
Timeline
Seasonal Beauty Advisor
Ulta Beauty
07.2021 - 09.2021
Customer Service Representative
Metropolitan Community College
01.2019 - 07.2020
Event Manager
The Thompson Center at UNO
05.2018 - 05.2019
Retail Sales Associate
Michael's
10.2017 - 02.2018
Special Projects Manager
Omaha Fashion Week/The Downtown Club
04.2017 - 09.2017
Backstage Manager
Omaha Fashion Week
02.2017 - 04.2017
Retail Sales Associate
Charlotte Russe
08.2016 - 12.2016
Customer Service Representative
Lincoln Financial Group
10.2010 - 01.2012
Customer Service Representative
Physicians Mutual
08.2010 - 10.2010
Premium Services Representative
Mutual Of Omaha
12.2007 - 08.2010
Customer Service Representative
Sitel Corporation
08.2006 - 08.2007
Contact Center Operations Supervisor
Pinnacle Customer Solutions Inc
07.2005 - 07.2006
Assistant Store Manager of Visuals
Forever 21
03 2024 - Current
Specialty Sales Assistant Manager
Target
09 2021 - 03 2024
Bachelor of Business Administration - Fashion Merchandising and Retail
Johnson & Wales University
Associates of Applied Science - Fashion Marketing
Iowa Western Community College
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