Brittani S. Kellogg
Omaha,NE
Summary
Proficient management professional dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Born leader and analytical problem-solver with team building and management success. Uses independent decision-making skills and sound judgement to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
19
19
years of professional experience
Work History
Assistant Store Manager of Visuals
Forever 21
Omaha, NE
03 2024 - Current
- Enhanced store visual appeal by designing and implementing creative merchandising displays.
- Develops the plan for floor sets, translates it into implementation steps and directs the other store assistant managers, leads and brand ambassadors to execute.
- Provide leadership and direction to the store merchandising team.
- Set the visual presentation of the store through merchandising, floor set planning and execution, replenishment, launches, updates, shipment, loss prevention, and service.
Specialty Sales Assistant Manager
Target
Omaha, NE
09 2021 - 03 2024
- Oversaw, coached, and praised employee performance, corrected problems, and increased efficiency to maintain productivity targets
- Coached sales associates on product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings
- Collaborated with cross-functional teams to execute seasonal promotions and marketing campaigns, driving customer engagement
- Increased sales revenue by strategically placing high-demand products in visually prominent areas.
Seasonal Beauty Advisor
Ulta Beauty
Papillion, NE
07.2021 - 09.2021
- Helped customers feel relaxed and comfortable through conversation and personal relatability
- Identified client needs and recommended products based on preferences and requirements
- Kept up to date with beauty industry standards, trends, and techniques to provide optimal aesthetic services to every client
- Promoted additional products and services to increase sales numbers and revenue with a diverse selection.
Customer Service Representative
Metropolitan Community College
Omaha, NE
01.2019 - 07.2020
- Provided primary customer support to internal and external customers
- Answered a constant flow of customer calls with minimal wait times
- Assisted customers with registering for classes
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Event Manager
The Thompson Center at UNO
Omaha, NE
05.2018 - 05.2019
- Anticipated event requirements and handled numerous concerns in advance for a smooth day of execution
- Performed post-event tasks such as breaking down areas, removing trash, and cleaning facilities
- Alerted guests of venue rules and reported infractions or violations to appropriate parties
- Set up event facilities and equipment, cleaned areas, and organized supplies.
Retail Sales Associate
Michael's
Omaha, NE
10.2017 - 02.2018
- Engaged with customers to effectively build rapport and lasting relationships
- Prepared merchandise for the sales floor by pricing or tagging
- Helped customers locate products and checked the store system for merchandise at other sites
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Special Projects Manager
Omaha Fashion Week/The Downtown Club
Omaha, NE
04.2017 - 09.2017
- Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development for various events
- Evaluated existing plans, processes, and events planning services to identify opportunities for improvement
- Selected and ordered décor and event materials
- Reported event performance, including RSVPs, attendees, and specific event feedback.
Backstage Manager
Omaha Fashion Week
Omaha, NE
02.2017 - 04.2017
- Coordinated models, designers, officiants, and interns during rehearsals and pre-event, event, and reception events
- Corresponded with clients to answer questions and resolve issues
- Conferred with event staff at the event site to coordinate details
- Coordinated schedules and timelines for all events.
Retail Sales Associate
Charlotte Russe
Omaha, NE
08.2016 - 12.2016
- Greeted customers and helped with product questions, selections, and purchases, including in-store and e-service transactions
- Helped customers complete purchases, locate items and join reward programs
- Stocked merchandise, clearly labeled items, and arranged according to size or color
- Designed eye-catching displays to highlight featured products or clearance items, driving additional sales opportunities throughout the store.
Customer Service Representative
Lincoln Financial Group
Omaha, NE
10.2010 - 01.2012
- Handled outbound and inbound sales-related calls per week to qualify individuals interested in purchasing insurance coverage
- Reviewed policy applications for errors and liaised with underwriters to facilitate quick completion of the application process
- Explained the advantages, features, and disadvantages of various policies to promote the sale of plans
- Researched and resolved routine and complex issues.
Customer Service Representative
Physicians Mutual
Omaha, NE
08.2010 - 10.2010
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling
- Sold dental and Medicare Supplement insurance products to individuals and affinity groups within assigned territories using consultative selling techniques
- Reviewed customer needs and financial means to determine appropriate policy offerings
- Remained impartial in advising clients based on circumstances.
Premium Services Representative
Mutual Of Omaha
Omaha, NE
12.2007 - 08.2010
- Investigated daily variances and corrected errors to resolve discrepancies
- Prepared and mailed invoices to customers, processed payments, and documented account updates
- Responded to inbound inquiries regarding accounts and payments
- Entered client details and notes into the system for interdepartmental access and review.
Customer Service Representative
Sitel Corporation
Omaha, NE
08.2006 - 08.2007
- Completed daily cold calling and outreach to build a sales pipeline
- Recorded contact information of customers and potential customers in an internal database
- Overcame objections using friendly, persuasive strategies
- Set up appointments with interested customers according to schedule availability.
Contact Center Operations Supervisor
Pinnacle Customer Solutions Inc
Council Bluffs, IA
07.2005 - 07.2006
- Obtained updated contact information from all subjects and verified data for accuracy
- Collected and analyzed activity data and initiated, developed, and recommended improvements to systems, processes, and procedures to increase productivity and reduce cost
- Interviewed, hired, and trained new employees for production positions
- Evaluated employee performance and coached and trained to improve weak areas
- Processed payroll and adjusted discrepancies.
Education
Bachelor of Business Administration - Fashion Merchandising and Retail
Johnson & Wales University
Providence, RI05.2025
Associates of Applied Science - Fashion Marketing
Iowa Western Community College
Council Bluffs, IA07.2019
Skills
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness
- Scheduled employees for shifts, taking into account customer traffic and employee strengths
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays
- Supervised creation of exciting merchandise displays to catch attention of store customers
Timeline
Seasonal Beauty Advisor
Ulta Beauty
07.2021 - 09.2021
Customer Service Representative
Metropolitan Community College
01.2019 - 07.2020
Event Manager
The Thompson Center at UNO
05.2018 - 05.2019
Retail Sales Associate
Michael's
10.2017 - 02.2018
Special Projects Manager
Omaha Fashion Week/The Downtown Club
04.2017 - 09.2017
Backstage Manager
Omaha Fashion Week
02.2017 - 04.2017
Retail Sales Associate
Charlotte Russe
08.2016 - 12.2016
Customer Service Representative
Lincoln Financial Group
10.2010 - 01.2012
Customer Service Representative
Physicians Mutual
08.2010 - 10.2010
Premium Services Representative
Mutual Of Omaha
12.2007 - 08.2010
Customer Service Representative
Sitel Corporation
08.2006 - 08.2007
Contact Center Operations Supervisor
Pinnacle Customer Solutions Inc
07.2005 - 07.2006
Assistant Store Manager of Visuals
Forever 21
03 2024 - Current
Specialty Sales Assistant Manager
Target
09 2021 - 03 2024
Bachelor of Business Administration - Fashion Merchandising and Retail
Johnson & Wales University
Associates of Applied Science - Fashion Marketing
Iowa Western Community College